Business Details
34 Years
experience
Emergency
services
Your Trusted Partner for IT Support in Watford
Established in 1992, Twilight Zone Engineering has dedicated itself to delivering premium technology support services to businesses, executives, and individuals. Based in Watford, Hertfordshire, we combine over three decades of industry experience with a client-centric approach to ensure tailored solutions for every technological challenge. Our team specialises in Apple product repairs, completing over 1,000 repairs quarterly, while also offering comprehensive IT outsourcing, VIP support, and AV installation consultancy for property developers and architects. With a reputation built on reliability, our engineers provide 24/7 assistance, prioritising personalised service and technical expertise.Clients, including Carphone Warehouse and Sir Charles Dunstone, consistently commend our ability to adapt to evolving technological demands and deliver on promises. We operate from a showroom near Londons West End, offering both new Apple products and third-party solutions. Our commitment to excellence is reflected in testimonials highlighting swift emergency responses, transparent communication, and a calm, professional environment. As a company registered in England and Wales (No. 2676928), we remain dedicated to maintaining the highest standards of service and customer satisfaction.
Services
IT Support
Apple Repairs
VIP Services
AV Installation
Technology Consultancy
Details
- Year established: 1992
Highlights and features
- We have over 30 years of experience in IT support and Apple repairs.
- Our engineers complete over 1,000 Apple repairs quarterly.
- We provide 24/7 emergency support for critical technology issues.
- Our team offers personalised service tailored to client needs.
- We are trusted by industry leaders like Carphone Warehouse and Sir Charles Dunstone.
What people say
Fantastic support
Personalised service
Optimum solutions
Professional and efficient
Excellent customer service
Services
Apple Repairs
We specialise in repairing Apple products, completing over 1,000 repairs quarterly. Our certified engineers ensure swift, reliable fixes for MacBooks, iPhones, and iPads, using genuine parts. Clients benefit from same-day appointments and expert advice, with services available to individuals and businesses in a calm, professional environment.
IT Support
Our IT support covers outsourced technology management for businesses and executives. Services include system maintenance, cybersecurity, and cloud solutions, delivered by a team with over 30 years of experience. We offer 24/7 emergency assistance and tailored contracts to ensure seamless operations for organisations of all sizes.
VIP Services
Tailored technology support for top executives, ensuring uninterrupted productivity. Services include dedicated account management, priority response times, and customised solutions for high-profile clients. Our team provides discreet, expert assistance to meet the unique demands of business leaders and their organisations.
AV Installation
We design and install advanced AV systems for property developers, architects, and interior designers. Solutions include smart home automation, commercial audio systems, and integrated multimedia setups. Our consultancy ensures seamless integration with modern infrastructure, enhancing functionality for residential and commercial spaces.
Technology Consultancy
Our consultancy offers strategic guidance on IT infrastructure, digital transformation, and technology procurement. With expertise spanning decades, we advise businesses on optimising systems for efficiency and scalability. Services include audits, project management, and future-proofing technology investments for long-term success.
Questions
What services does Twilight Zone Engineering offer?
We provide IT support, Apple repairs, VIP technology services, AV installation, and technology consultancy for businesses and individuals.
Do you offer emergency IT support?
Yes, we provide 24/7 emergency support for critical technology issues, with priority response for VIP clients.
How quickly can you repair Apple devices?
We complete over 1,000 Apple repairs quarterly, often offering same-day appointments for urgent fixes.
Which areas do you serve?
We operate in Watford, Hertfordshire, London, and surrounding regions, with nationwide consultancy available.
Reviews (6)
Graeme Bowd
Sep 27, 2023
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Twilight Zone fixed an intermittent hardware problem on my Macbook Pro, as well as solving a long-running issue I had given up on. Friendly people and first class service at a very reasonable price. Highly recommended.
Matthew Tickle
Dec 19, 2021
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Fantastic service good value for money good understanding of the problem great Covid protocols in place all-round nice people. Would highly recommend Twilight Zone engineering for either personal or business Mac or PC issues.
Deepti Loomba
Dec 18, 2021
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Thank you for my experience to date! I received a high quality service from George from the Twilight Zone Engineering team, he supported in understanding my needs for the IMAC device and provided additional advice to answer all my queries. He has a supportive and professional mannerism & went out of his way to support. I was also so surprised with the quick turnover. The service has really exceeded my expectations and I look forward to using my fixed IMAC. Thank you so much for your help!
Max Hassell
Oct 16, 2021
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Very professional and efficient service to fix a non-responsive mouse and keyboard on my MacBook Air. Thanks guys.
Paul Cynamon
Sep 04, 2021
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Really great service. Had a warranty issue with my Mac book pro keyboard which was resolved quicker than anticipated. Thank you Twliight Zone. I would recommend without hesitation.
Paul Cynamon
Aug 25, 2021
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Really great service. Had a warranty issue with my Mac book pro keyboard which was resolved quicker than anticipated. Thank you Twliight Zone. I would recommend without hesitation.
