Business Details
19 Years
experience
Emergency
services
Expert Computer Repairs in Welwyn Garden City
Established in 2007, BrokenPC Herts is a family-run computer repair business based in Welwyn Garden City. Founded by Gary Ward, a former John Lewis Partnership IT department professional, we combine decades of technical expertise with a commitment to exceptional customer service. Our team offers 24/7 emergency support across Hertfordshire, operating within a 12-mile radius of our base. We specialise in fixed-price repairs with a strict 'no fix, no fee' policy, ensuring transparency and value for money. Our services cover hardware and software issues, virus removal, laptop screen replacements, and home WiFi installations. With a strong local reputation built through referrals, we prioritise clear communication, prompt response times, and long-term system reliability. Our engineers always contact clients before visits to discuss requirements and ensure efficient problem resolution.
Services
Computer Repairs
Remote Support
Apple Repairs
Laptop Screen Replacement
Virus Removal
Home WiFi Installation
Data Recovery
Hardware Upgrades
Served areas
- Hertfordshire
Details
- Year established: 2007
Highlights and features
- We offer 24/7 emergency computer repair services
- Our family-run business prioritises personal customer service
- Fixed pricing with no hidden call-out fees
- 100% labour refund if you're not satisfied
- Local expertise serving Hertfordshire communities
What people say
Prompt response
Exceptional service
Good value
Professional repairs
Reliable technicians
Services
Computer Repairs
Our comprehensive computer repairs address hardware failures, software issues, and system malfunctions. We diagnose problems with graphics cards, power sockets, and internal components while offering complete system rebuilds. Our engineers work on-site or in our workshop to resolve issues with Windows, macOS, and Linux systems. With over 15 years' experience, we guarantee fixed-price repairs and provide a 12-month warranty on replacement parts.
Remote Support
Secure remote assistance for software problems, virus removal, and system optimisation. Our technicians use encrypted connections to resolve issues with Windows updates, driver conflicts, and application errors. Available 24/7 with no call-out charges, this service includes data backup and performance tuning. Most issues resolved within one hour at 35 per session with a satisfaction guarantee.
Laptop Screen Replacement
Fast screen replacement for all laptop brands using premium quality panels. We carry 145 different screen types for immediate repairs, with collection/delivery service available. Our 12-month warranty covers accidental damage and manufacturing defects. Technicians complete repairs on-site where possible, or return devices within three working days if workshop repairs are required.
Virus Removal
Complete eradication of viruses, spyware, and ransomware from PCs and Macs. Our engineers perform system diagnostics, data recovery, and security hardening. We include free Avast antivirus installation and teach safe browsing practices. Complex infections requiring OS reinstallation are handled with guaranteed data preservation and system optimisation.
Home WiFi Installation
Professional WiFi network design and installation using Powerline technology for guaranteed coverage. We optimise router configurations, extend signal range, and implement parental controls. Our 199+ installations include free surveys, two-year hardware warranties, and performance guarantees for homes and small businesses across Hertfordshire.
People
Gary Ward
Owner Engineer
Founder of BrokenPC Herts with 15+ years' IT experience from John Lewis Partnership. Specialises in hardware/software repairs and network solutions while maintaining hands-on customer service approach.
Questions
What computer repair services do you offer?
We provide comprehensive repairs for hardware/software issues, virus removal, laptop screen replacements, WiFi installations, and data recovery across Hertfordshire.
Do you offer emergency computer repairs?
Yes, our 24/7 service responds within two hours for urgent computer problems across our service area.
What areas do you cover?
We serve Welwyn Garden City, St Albans, Hatfield, Hertford, Stevenage, Knebworth, Harpenden, and surrounding Hertfordshire areas within a 12-mile radius.
What payment methods do you accept?
We accept card payments, PayPal transfers, and bank transfers for all repair services.
Do you guarantee your repairs?
Yes, we offer a 12-month warranty on screen repairs and a 100% labour refund if you're unsatisfied with our service.
Reviews (40)
Marissa Bayne
Apr 16, 2022
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Gary is very knowledgeable in IT. His communication was on point and the service provided was better than expected. I highly recommend him.
Jackie Ellis
Sep 22, 2021
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Really pleased with the prompt service I received. Gary was able to answer all my questions in a way that I could understand & both my computers have been sorted. I would recommend him.
Richard Clark
Jun 14, 2021
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When my PC died it felt like I had lost a member of the family. I dropped it over to Gary who offered a free diagnosis. Pretty much had my PC fixed within a day. PCs are pretty much rocket science to me so he could have fleeced me on the price too, but he did not. It was actually really reasonably priced. If you have a broken pc and live in Welwyn Garden City I would whole heartedly recommend getting Gary to fix it.
Natalie Couling
May 26, 2021
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Responsive and reasonable service, very professional communication and able to advise. This is the 3rd time I've used Gary now, very pleased with my laptop fix thank you.
Mark Prime
Apr 07, 2021
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BrokenPC were able to come out during the pandemic and sort out our complex wifi issue with very little fuss and very reasonable cost. Helped us when we needed it most.
Luke Baker
Feb 11, 2021
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Definitely recommend this service, they were able to speed up a slow PC I was on the verge of selling. Very helpful and communicative, and issues were solved quickly. 10/10
Natalie Couling
Dec 23, 2020
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Responsive and reasonable service, very professional communication and able to advise. This is the 3rd time I've used Gary now, very pleased with my laptop fix thank you.
Pearl Selvadurai
Sep 18, 2020
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"It is a great pleasure to recommend Gary. He was able to diagnose quickly the problem with my broken very old laptop and transferred all my old files to my new one. He also helped me through over and above what I paid him for in that even afterwards i was able to contact him so many times to help me out on issues that i didn't understand and he was most helpful. He was very gentle, patient and efficient in sorting out the issues I had. Thank you very much indeed Gary for all your help"
Sally Kee
Aug 26, 2020
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I cannot recommend BrokenPC herts highly enough. Gary is always prompt, reliable and prepared to go the extra mile to sort out any computer issues. Not only is he highly skilled at his job but he is a delightful person to welcome into your home. Very reasonably priced too. Definitely a five star service.
Pearl Selvadurai
Jun 22, 2020
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It is a great pleasure to recommend Gary. He was able to diagnose quickly the problem with my broken very old laptop and transferred all my old files to my new one. He also helped me through over and above what I paid him for in that even afterwards i was able to contact him so many times to help me out on issues that i didn't understand and he was most helpful. He was very gentle, patient and efficient in sorting out the issues I had.
Michael Pottinger
Feb 26, 2020
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Gary has always responded to requests for assistance and is prompt and timely for prearranged appointments. Gary possesses a good working knowledge, is courteous and has updated older systems without request which can sometimes resolve the initial problems. I have used his services for some years and will continue to do so. I am confident that he can solve most issues.
Sally Kee
Feb 25, 2020
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I cannot recommend BrokenPC herts highly enough. Gary is always prompt, reliable and prepared to go the extra mile to sort out any computer issues. Not only is he highly skilled at his job but he is a delightful person to welcome into your home. Very reasonably priced too. Definitely a five star service.
Robbie Peters
Oct 21, 2019
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My Laptop got a bad virus and was unusable, called Gary from Brokenpc Herts and he came round pick up the laptop the same day. Got it back two days later with the virus removed and the laptop updated with the latest software installed. Saved all my files and hard work. If there is a god his name is Gary and he works for Brokenpc Herts.
Will Dorahy
Oct 21, 2019
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Gary was able to assist me in upgrading my computers hardware, I generally have decent knowledge on what parts to buy but I needed a professional to replace the parts themselves. Gary did this in especially quick time with a good pick up service and gave me good advise on other hardware upgrades.
Jeff Marks
Oct 19, 2019
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It has been a pleasure to have found someone who not only understands how to solve an issue with a Mac but an honest sincere technical professional. My MacBook was collected, repaired in a matter of days and returned to me without any problems plus I was kept informed as to the progress everyday. Thats how business should be conducted. Thanks Gary - well happy.
Lighting
Apr 25, 2019
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My laptop was fixed by Broken PC Herts via John Lewis. The work was done quickly and it now works perfectly. They are good enough to repair computers as part of John Lewis' guarantee.
Allan
Apr 15, 2019
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I have used BrokenPCHerts many times in the past to update and retrieve data but this time I needed a laptop repairing. As I expected, Gary was straight on it, did a fantastic job and at a very reasonable price. I would highly recommend this services.
Christine Bradly
Nov 22, 2018
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Gary Ward, BrokenPC Herts is a trustworthy reliable Computer PC expert. He has helped me over the past 10 years with various PC problems and issues. He helped me recently retrieve Microsoft Outlook which was lost. He is very friendly, honest, provides a Pc Repair service which is as clear and as straight forward as possible to repair. He charges a fair reasonable price, and will be your PC friend for life. Christine Bradly
Brian S.
Jun 13, 2018
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A big thank you to Gary for his speedy response to our PC not working and being able to come out at such short notice at the weekend. He quickly identified we had an issue with our Graphics Card and was able to fit a new one the very next day. We have already recommended his Computer Repair services to all our friends. Thanks again. Angela & Ali
Heather D.
Jan 26, 2018
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Gary really got me out of the ever deepening hold I was digging for myself as I tried to load software onto my already overloaded PC. One call to Gary and he came round, took my ailing PC away and returned it a couple of days later working perfectly. I thoroughly recommend BrokenPC Herts' excellent and reassuring service.
Steve Watts
Jan 17, 2018
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I had potentially lost 6 months worth of AutoCAD drawings. After calling Gary (Wednesday) he collected my PC the same day. On the Thursday Gary telephoned with the problem, the reason and the solution. Although initially bad news the solution was a very positive and a very reasonable price. On Saturday morning I was telephoned to say my urgent data had been recovered, joy! Gary returned my PC, set it up for me, installed antivirus software and gave clear instruction. I've used numerous IT engineers over the last 20 years and I can honestly say Gary is a breath of fresh air.
Lesley Malone
Aug 28, 2017
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Friendly and very helpful. Fixed my computer within a day. Reasonably priced. Would definitely use this service again. I would recommend this service.
Rowena Chowdrey
Aug 23, 2017
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Gary talked me through the process and was quick to resolve it. He killed the Trojans faster than any Game of Thrones cast member.
Kate Morris
May 27, 2017
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Gary has repaired PCs for me three times after various accidents and has always been reliable, helpful, efficient and reasonably priced. Also good at phoning to discuss any problems. Will certainly call on him again for the next repair.
Brenda Gillespie
Mar 16, 2017
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Slow laptop and related problems. Exceptional service from replying to enquiry, to visiting and ascertaining problems. Had to take laptop away, but kept me informed throughout and kept to quote. Would highly recommend.
Sarah Phillips
Nov 06, 2016
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Replaced touch screen on lap top. Superb service, collected and dropped off within a few days. Gave a quote and the final bill was less than this which was amazing! Highly recommend.
Violet Crawford
Nov 05, 2016
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I had my note book with them and it was sorted out in record time. My laptop, what can I say, wow, I am over the moon to have it working like new again. Thank you G for a job well done.
Kerri Hyden
May 09, 2016
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Had two laptops fixed and new software, kept me up to date with what was happening. Really fast and very friendly. One couldn't be fixed so he was honest and didn't charge me to fix it like some places would ! Definitely use again !
Penny Hudson
Apr 19, 2016
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I have been so pleased to find someone who is so efficient at replying to emails, phone calls etc. , and such good and prompt service with my laptop.
Jane Wing
Nov 23, 2015
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Gary has fixed my laptop twice in the last few weeks. On both occasions he did a great job and the second time he updated it for me at no extra cost. He is quick to reply to messages and I was very pleased with the job he did. I would definitely recommend him.
Richard Munns
Nov 05, 2015
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Rang for help with my computer at home. Very friendly and helpful response from Gary. He collected my computer within one hour and was returned two days later all repaired for a very reasonable charge.
Michael Racey
Jul 21, 2015
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I can only say Gary is VERY good and really helpful, if you have a problem he will go out of his way to fix it for you. Always on time if not he rings you. Gary has been looking after my PC for a long time and never let me down YET.
Anne Hammond
Jul 01, 2015
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I used Gary to resurrect my 6 year old computer that had finally given up the ghost. It had been dying for a while but I was coaxing it along, until it just would not work any longer. Gary ensured it was backed up properly before taking it away to fix. He returned it, all young and frisky, and working better than my other 6 months old computer. Great service, no softsoaping, thoroughly recommend him.
Pauline M.
Jan 18, 2015
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I have been using Gary's services whenever I have had difficulties for the past few years. He has always solved the problems for me. He has always tried to visit me as quickly as possible and I very much appreciate that he understand the difficulties of an elderly lady who relies very much on her computer to deal with everyday matters. I would recommend him to anyone who wants reliable service.
Christine Bradly
Gary Ward, BrokenPC Herts is a trustworthy reliable Computer PC expert. He has helped me over the past 10 years with various PC problems and issues.He helped me recently retrieve Microsoft Outlook which was lost.He is very friendly, honest, provides a Pc Repair service which is as clear and as straight forward as possible to repair. He charges a fair reasonable price, and will be your PC friend for life.
Mark Lane
I had to get a broken screen replaced on my laptop and as I work for myself, being without my laptop was very bad news. Broken PC identified the problem very quickly and had the laptop back to me within a few days on the date that they had promised. Would happily recommend them.
Timothy Hercock
We found Gary Ward to be tenacious in addressing computer problems, persisting to exhaust all reasonable possibilities of solving problems. As a result our computer is now working well.
Steve Davies
I tried everything myself then contacted Gary. Laptop came back as good as new. Costs stated up front and excellent. Have used him on several occasions now for family and friends. First Class work and at great prices!
Leo Elia
Excellent, professional service. Gary has previously carried out work for me installing a new PC and laptop. Work was carried out to a high standard and I would not hesitate to recommend his computer repair services in the future.
Chris Wood
Completely cleaned an old pc and installed new software, working well, and service was prompt and efficient and reasonably priced.