Business Details
25 Years
experience
Emergency
services
Your Trusted IT Support Partner in Hampshire
Btp Uk has been delivering comprehensive IT solutions since 2001, establishing itself as one of Hampshire's most trusted and established IT service providers. Our 24/7 support model ensures immediate assistance through rapid telephone helpdesk response, remote system access, and same-day on-site engineers. As a Microsoft Solutions Partner in the top 0.1% globally, we combine technical expertise with innovative service delivery, offering everything from hardware supply to cybersecurity management.Our transparent pricing structure at 25 per user/month reflects our commitment to cost-effective solutions without compromising quality. With a dedicated team of Microsoft-certified engineers and a customer-centric approach, we provide end-to-end IT infrastructure management including cloud telephone systems, managed services, and disaster recovery solutions. Our proven track record includes critical support during the pandemic and serving clients across the UK and internationally.
Services
IT Support
Email Services
Equipment Supply
Project Installations
Managed Services
Cyber Security
Cloud Telephony
Internet Connections
Details
- Year established: 2001
Highlights and features
- 24/7/365 IT support with average response time under 3 minutes
- Microsoft-certified engineers with top 0.1% global partnership status
- Transparent pricing at 25 per user/month for unlimited support
- BTP Rocket app for real-time service request tracking
- Proven crisis management expertise demonstrated during pandemic support
Associations and certifications
- Microsoft Solutions Partner
What people say
Super-fast response
Helpdesk response right
Techie people know everything
Supported through pandemic
Amazing feedback
Services
IT Support
Our 24/7 IT support delivers rapid response through qualified engineers with average fix time under 3 minutes. We combine remote access capabilities with same-day on-site visits for comprehensive problem resolution. Microsoft-certified professionals handle everything from desktop support to network infrastructure management, ensuring minimal business disruption.
Cyber Security
Comprehensive cybersecurity solutions featuring threat prevention, vulnerability assessments, and Cyber Essentials certification assistance. Our experts implement enterprise-grade security tools and develop custom protection strategies. We provide ongoing monitoring and incident response to safeguard business data against evolving cyber threats.
Cloud Telephony
Modern cloud telephone systems with global call routing and mobile integration. Our solutions include call recording, conference facilities, and interactive voice response. We handle complete implementation from system design to staff training, ensuring seamless communication across office and remote locations.
Managed Services
Proactive management of anti-virus, spam filtering, and data backup systems. Our remote monitoring ensures continuous protection and compliance. We handle software licensing administration and provide disaster recovery solutions with guaranteed data restoration within two hours for critical incidents.
Project Installations
End-to-end IT infrastructure projects including server deployments and network refreshes. Our certified engineers deliver SharePoint migrations, hardware upgrades, and complete system overhauls. We create detailed project plans with fixed timelines and budgets for seamless implementation of new technology solutions.
People
Micha
Chief Executive Officer
Micha leads BTP's strategic direction with 20+ years of IT industry experience. He oversees service delivery and innovation while maintaining client relationships. His leadership has driven the company's expansion across the UK and internationally.
Sam
Technical Director
Sam manages technical operations and service development. With Microsoft certification expertise, he ensures technical excellence across all projects. He leads the engineering team and maintains BTP's status as a top Microsoft Solutions Partner.
Denis
Managing Director
Denis oversees day-to-day operations and business growth. He brings extensive IT management experience to client engagements. His focus on service innovation has expanded BTP's capabilities in cybersecurity and cloud solutions.
Paul H
Cyber Security Manager
Paul leads BTP's cybersecurity division with specialist qualifications in network protection. He develops security strategies and conducts vulnerability assessments. His team implements advanced threat prevention systems for enterprise clients.
Shannon
Commercial Manager
Shannon manages business development and client relations. She ensures service offerings meet market demands while maintaining commercial viability. Her focus on customer satisfaction has strengthened BTP's market position in the IT services sector.
Questions
What are BTP's IT support response times?
We respond to 96% of calls within 3 minutes and fix 46% of issues immediately. Our average fix time is 3 minutes with 24/7 availability.
Do you provide on-site engineers?
Yes, we provide same-day on-site engineers for unresolved issues. Emergency visits are available for critical business needs.
Are you Microsoft-certified?
We are Microsoft Solutions Partners in the top 0.1% globally. All engineers hold Microsoft certifications across multiple disciplines.
Do you offer cybersecurity services?
Yes, we provide Cyber Essentials certification, penetration testing, and enterprise security solutions. Our team includes specialist cybersecurity engineers.
How does your pricing work?
Our standard rate is £25 per user/month for unlimited support. This includes remote assistance, on-site visits, and all managed services.
Do you support remote workers?
Yes, we support hybrid working environments with remote access solutions. Our 24/7 service accommodates flexible working hours across different locations.
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Reviews (1)
John Marshall
Dec 04, 2017
Report
We have been working with BTP for a few years now and their service can best be described as 'outstanding'. With their IT support we have grown our vehicle handling operation quickly and we have been able to adapt quickly to the changes that rapid growth generates. We have asked for improvements and updates to the bespoke software solution that they have developed for us several times over the years and they have always delivered.
Our systems put our customers in the driving seat and we are able provide them with total transparency when handling their business. Periodically we review our suppliers and look elsewhere to ensure we are still getting the best deals for our customers and our business - don't bother, no one comes close to BTP
Our systems put our customers in the driving seat and we are able provide them with total transparency when handling their business. Periodically we review our suppliers and look elsewhere to ensure we are still getting the best deals for our customers and our business - don't bother, no one comes close to BTP
