Business Details
22 Years
experience
Expert IT Services & Computer Repairs in Swanscombe
Established in 2004, AWKS Computer Crisis Centre has built a reputation as a trusted provider of comprehensive IT solutions across Kent and surrounding areas. Our team of experienced engineers specialises in resolving complex computer issues, offering services ranging from hardware repairs and data recovery to managed IT support and custom PC builds. With a focus on technical excellence and customer satisfaction, we serve both domestic and business clients, providing tailored solutions that address specific needs.Our commitment to transparency is evident in our no-hidden-fees policy, while our 24/7 remote monitoring service demonstrates our proactive approach to IT management. Backed by years of industry experience and a dedication to staying at the forefront of technological advancements, we ensure every client receives expert advice and reliable service.
Services
Computer Repairs
Laptop Repairs
Data Recovery
Virus Removal
Hardware Upgrades
Network Repairs
Managed IT Support
Custom PC Builds
Operating System Installations
Data Backup Solutions
Details
- Year established: 2004
Highlights and features
- Experienced local engineers serving Kent since 2004
- 24/7 remote IT support with rolling monthly contracts
- Free initial diagnostics and expert technical advice
- Transparent pricing with no hidden fees
- Comprehensive services from data recovery to network upgrades
What people say
Excellent service
Knowledgeable engineers
Quick turnaround
Friendly and professional
Highly recommended
Services
Computer Repairs
We offer comprehensive computer repair services for all PC makes and models. Our engineers diagnose and fix hardware failures, software issues, and system crashes. With expertise in Windows operating systems from XP to 11, we resolve blue screens, boot problems, and performance issues. Business clients benefit from onsite repairs and network maintenance, while domestic users receive same-day diagnostics and component replacements.
Data Recovery
Specialising in data recovery from failed storage devices, we retrieve lost files from hard drives, SSDs, and USB sticks. Our technicians handle physical damage, logical corruption, and accidental deletion cases. Using advanced tools, we recover critical documents, photos, and business data while maintaining strict confidentiality. Emergency recovery services are available for urgent business requirements, with secure data transfer to replacement drives when necessary.
Managed IT Support
Our 24/7 managed IT support service proactively maintains system health through remote monitoring agents. This service prevents issues by automatically resolving common problems before they affect users. Businesses benefit from predictable costs with monthly rolling contracts, no long-term commitments, and immediate access to expert support. Features include automatic updates, security monitoring, and remote diagnostics for improved operational efficiency.
Custom PC Builds
We design and build custom PCs tailored to specific requirements, from basic office machines to high-performance gaming systems. Using components from AMD, Intel, and leading manufacturers, our builds include water-cooled options and multi-GPU configurations. Each system receives a clean OS installation with driver optimisation. Customers receive full technical support post-purchase and assistance with software configuration for seamless integration into existing workflows.
Virus Removal
Our security specialists eliminate viruses, ransomware, and other malware infections while restoring system functionality. The service includes complete system scans, threat removal, and security reinforcement. We implement protective measures such as managed antivirus solutions and educate users on safe computing practices. Post-removal checks ensure complete system recovery, with data integrity verification included in all security-related repairs.
Questions
What areas do you cover for computer repairs?
We serve Swanscombe, Ebbsfleet, Bluewater, Greenhithe, Gravesend, Dartford, Swanley, Northfleet, Meopham, Sevenoaks, Darenth, Longfield, and surrounding Kent areas.
Do you offer emergency computer repair services?
While we operate standard hours Mon-Fri 9:30am-5:30pm, we provide 24/7 remote IT support and out-of-hours drop-off by appointment.
Can you recover data from failed hard drives?
Yes, our specialists recover data from physically damaged or corrupted storage devices using advanced recovery techniques and equipment.
Do you repair Apple Mac computers?
Yes, we offer full repair services for all Apple Mac models and iPod devices, including hardware replacements and software troubleshooting.
What payment options are available?
We accept cash, card payments, and bank transfers for our computer repair services and hardware upgrades.
Do you provide ongoing IT support contracts?
Yes, our managed IT support service offers 24/7 remote monitoring starting at £3 per month with no minimum contract period.
Reviews (4)
Jola Adeyemo
Apr 20, 2022
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After accidentally spilling water on my laptop, I took it to AWKS to be repaired. Unfortunately the laptop was not able to be repaired, but they were able to recover all my data promptly for a very reasonable fee, which was more important to me anyway. Would highly recommend!
Suzanne Draper
Jan 31, 2021
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Excellent service by Andy, was kept updated from start to finish, computer fixed within 24 hours. Would definitely recommend
Emily Waugh
Jan 14, 2021
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Andy was very helpful, keeping in contact explaining all the issues with my laptop and what he was going to try to get it up and running. He explained all costs before carrying out work. The whole process was so efficient and trouble free, from dropping my laptop off (COVID secure) to collecting it once it was ready. Will definitely use Andy again and highly recommend him to others. Thanks Andy.
Sharon Mccarthy
Jan 02, 2021
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Andy was very quick to fix my daughter's computer.He explained everything clearly and offered lots of good advice.Thank you very much.
