At FixPoint IT Support, we provide friendly and practical computer repairs and IT support to homes and small businesses throughout Basildon and the surrounding Essex area. We assist with a wide range of everyday technology problems, whether a computer has become slow, a laptop requires attention or a Wi-Fi connection repeatedly drops out. Our services cover PC and laptop repairs, computer tune-ups, virus and malware removal, Wi-Fi troubleshooting, printer setup, hardware upgrades and data backup, providing practical support for common computer and connectivity issues.For small businesses, we also provide assistance with Microsoft 365, email, websites and day-to-day IT support. Our Microsoft Certified Expert expertise enables us to provide clear explanations and straightforward technical assistance, while our no fix, no fee approach makes obtaining support simple and reassuring. If you need help, you can visit our website to explain the problem, submit an enquiry or contact us via WhatsApp. We aim to make computer repairs and IT support accessible and uncomplicated for both home users and small businesses in Basildon and the wider Essex area.
Served areas
- Basildon and Essex
Highlights and features
- Microsoft-certified experts providing friendly, professional IT support
- Computer repairs with clear diagnosis and transparent options
- Reliable Wi-Fi and printer troubleshooting for homes and businesses
- Virus removal and security cleanup with preventative protection
- Home and business IT support across Basildon and surrounding areas
- No fix, no fee with prices agreed beforehand
Payment methods
- Cash
- Debit cards
- Credit cards
Services
When a computer stops working properly, we identify the likely fault before recommending what should be done. We can address Windows errors, poor performance, overheating, hardware faults and suitable SSD or memory upgrades, as well as printer and everyday device problems. We explain the available options in plain English and agree costs before proceeding.
We diagnose laptop faults before carrying out any repair work. Whether the issue involves charging, batteries, hardware, overheating, Windows errors or slow performance, we explain the likely cause clearly. Where appropriate, we can advise on SSD or memory upgrades. We agree the price before chargeable work begins and assess whether repair represents good value.
We offer practical checks for PCs and laptops that are experiencing slow performance. Startup programmes, storage, updates, security and device health are reviewed as part of the process, followed by safe clean-up where suitable. We also provide straightforward advice on possible improvements, helping to identify changes that could enable the computer to run more smoothly.
We provide virus and malware removal, followed by a thorough security check to identify and address suspicious software or unwanted changes. Our service covers browser and startup cleanup where appropriate, along with security and update checks after the removal. We also provide clear, plain-English advice on passwords, multi-factor authentication and reducing the risk of repeat issues.
We provide troubleshooting for weak Wi-Fi signals, dead zones, unreliable connections and devices that repeatedly disconnect. Our support also covers router and mesh Wi-Fi setup, wireless printers, smart devices and common home networking issues. We help resolve everyday connectivity problems and improve the reliability of your home network.
New Computer Setup & Hardware Upgrades
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We provide a complete setup service for new computers, helping with software installation, account configuration, updates and the transfer of existing files. Older PCs can also be assessed for suitable SSD and memory improvements. Where appropriate, we install these upgrades to enhance the performance of ageing equipment and make it more effective for continued use.
Data Recovery & Backup
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Our service helps recover deleted or inaccessible files where recovery is possible and identifies problems affecting storage. We also establish practical backup arrangements designed to safeguard important documents, photographs and business files. Depending on requirements, we can use suitable local or cloud backups to help protect essential information and reduce the risk of losing valuable files.
Our small-business IT support is designed to address the technology problems that can quickly affect a teams working day. We assist with computers, laptops, Microsoft 365, user accounts, office Wi-Fi, networks and other everyday systems. Support can be arranged as a single request or on a more regular basis, with clear scope and pricing agreed beforehand.
Small businesses can rely on us for straightforward Microsoft 365 support covering sign-in difficulties, Outlook issues, Teams access, OneDrive synchronisation and account setup. We work through the cloud service, account, device and network in a practical order to avoid unnecessary changes. Our approach also provides clear guidance when a wider Microsoft 365 change is required.
We provide website design for small businesses that need a clear and practical online presence. Whether starting from scratch or replacing an older website, we review the existing content and identify what should be retained, improved or removed. Responsive pages, enquiry forms, search essentials and the practical launch requirements are considered as part of a clearly defined scope and agreed cost.
We help small businesses address SEO problems through a clear and practical process. Our work can involve reviewing search visibility, indexing signals, sitemaps, metadata, service pages and internal links, alongside relevant local information. Recommendations are based on the site's needs and supporting evidence, with progress considered over time rather than promised through fixed search positions.
We improve websites that are slow, difficult to use on mobile or losing visitors before they make contact. Our approach begins by measuring performance, usability and technical issues. We then prioritise changes that can make a meaningful difference. Improvements may include images, scripts, navigation, forms, calls to action and mobile layouts.
We support small businesses with server troubleshooting, maintenance and practical replacement planning. This includes shared resources, user permissions, network access, storage, updates and checks on configured backups and recovery arrangements. When a server is ageing, we consider the existing workload and its dependencies before planning renewed hardware, a local setup, cloud service or combination. Chargeable work is undertaken only after the scope and cost are agreed.
We help small businesses review practical security controls and turn the findings into an understandable action plan. The agreed review may consider devices, user accounts, software, networks, backups and externally accessible services, alongside patching, access and multi-factor authentication concerns. Where appropriate, we provide Cyber Essentials readiness and PCI DSS preparation, while clearly identifying requirements for authorised certification or specialist assessment.
We provide online booking system setup for businesses seeking to reduce diary-related administration. We help select, configure and connect a suitable system based on services, staff, locations and booking requirements. Availability, customer information, confirmations and reminders can be configured appropriately. We also test the complete booking process and provide practical guidance for staff.
We help businesses improve video conferencing by focusing on how meetings actually need to work. Room size, user requirements, meeting platforms and existing equipment are considered before recommending a suitable combination of camera, audio, display and connection methods. We can address joining difficulties and call-quality issues, then test the setup with a real remote participant.
Reviews (2)
Charlie Devine
Sep 25, 2026
Terry Jones
Sep 01, 2026