Business Details
25 Years
experience
Your Trusted IT Services & Computer Repair Partner in Durham
Established in 2001, DOT com SYSTEMS has built a reputation for delivering high-quality IT services and computer repair solutions to customers in Durham and surrounding areas. Our expertise spans PC and laptop repairs, hardware upgrades, custom-built systems, and a comprehensive range of computer components. We prioritise customer satisfaction by combining technical proficiency with a straightforward, jargon-free approach, ensuring clients receive cost-effective solutions tailored to their needs. With over two decades of experience, our team of engineers specialises in diagnosing and resolving technical issues efficiently, often within 24 hours.Our product offerings include branded components such as memory, storage, and peripherals, alongside bespoke PC builds for gamers and professionals. We remain committed to transparency, avoiding unnecessary repairs or purchases, and maintaining fast, reliable service. Our dedication to exceeding customer expectations has solidified our position as a trusted local provider in the IT sector.
Services
PC Repairs
Laptop Repairs
Custom Built PCs
Virus Removal
Computer Upgrades
Details
- Year established: 2001
Highlights and features
- We have over 20 years of experience in computer repair and IT solutions.
- Our engineers provide fast, transparent diagnostics and repairs within 24 hours.
- We offer custom-built PCs tailored to gaming, professional, and general use.
- We stock a wide range of branded components at competitive prices.
- We prioritise customer needs, avoiding unnecessary repairs or purchases.
Services
PC Repairs
Our engineers diagnose and resolve PC hardware and software issues, including motherboard, CPU, and memory replacements. We prioritise rapid turnaround times, often completing repairs within 24 hours. Our transparent approach ensures clients only pay for necessary fixes, avoiding redundant upgrades or services.
Laptop Repairs
We specialise in laptop screen replacements, battery upgrades, hinge repairs, and DC socket fixes. Our team addresses both mechanical and software-related problems, ensuring devices are restored to optimal functionality. Repairs are conducted using quality components to guarantee long-term reliability.
Custom Built PCs
We assemble custom PCs tailored to gaming, professional workstations, or general use. Clients can select components from our inventory of branded parts, including processors, graphics cards, and storage solutions. Builds are optimised for performance, compatibility, and budgetary requirements.
Virus Removal
Our technicians eliminate viruses, spyware, and other malware from computers, restoring system performance and security. The process includes software reinstallation and data recovery where necessary. We ensure systems are safeguarded against future threats post-cleanup.
Computer Upgrades
We enhance system performance through targeted upgrades, including SSD installations, memory expansions, and GPU replacements. Our recommendations are based on client needs and existing hardware configurations, ensuring cost-effective improvements without compromising reliability.
Questions
What repair services do you offer?
We provide PC and laptop repairs, including hardware replacements, software troubleshooting, virus removal, and upgrades for components like memory and storage.
How quickly can you repair my computer?
Most repairs are completed within 24 hours, with same-day service available for urgent cases depending on part availability and workload.
Do you sell computer components?
Yes, we stock a wide range of branded components, including memory, SSDs, processors, graphics cards, and peripherals, both online and in-store.
Can you build a custom PC to my specifications?
Yes, we assemble custom PCs tailored to your budget and requirements, using high-quality components from trusted manufacturers.
Are your engineers qualified?
Our team has over two decades of combined experience in IT services, with expertise in hardware, software, and system optimisation.
Do you offer warranties on repairs?
Yes, we provide warranties on parts and labour, ensuring peace of mind and long-term reliability for all repair services.
Reviews (7)
Alan Bewley
Jun 16, 2022
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Once again Dot Com comes up trumps. My daughter's laptop had an issue with the internal battery. She needs it every day, and as a teacher, she is on it most nights till about 9pm. I took it to Andrew and he has breathed new life into it, plus a new charger. Very reasonable price. Its just good to know that they are there for all technical problems.
Alan B.
May 21, 2022
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An absolutely first class service by Andrew & Michelle. I took my computer to them with "issues", and it was returned the following day, with a new hard drive & WiFi card installed. I cannot believe how fast the computer responds now. I wish that I had taken it to them years ago. Thank you Andrew. Brilliant!
Sem
May 19, 2022
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Bought a graphics card and power supply for an upgrade, but when swapping them over I disocvered my motherboard was corroded. Managed to get a replacement motherboard and everything swapped over in store extremely quickly and more cheaply than it probably should have been!
Rebecca Ayre
May 11, 2022
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Absolutely brilliant staff, really helpful. I'm a student and they got me up and running really quickly. Couldn't recommend them enough!
Diana Apostol
May 06, 2022
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I have been here two times when I had issues with my computer and both times the staff has been very helpful and friendly! I managed to solve the issues with my computer within a day! I totally recommend choosing this office if you have any technical issues you need fixed quickly and with total care! edit: 3 months later, the service from DOT com Systems has again saved me! As always, the issues that I had were solved very efficiently and the staff was very friendly. As I have come here multiple times and have never been disappointed, I can definitely say that the service here is very reliable and trustworthy. Thank you!
Rita Ueda
May 01, 2022
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Dot Com Systems to the rescue! My brand new Dell suddenly went bzzzzrt! and black last night while I was backing up. To my relief, it was repaired in less than 20 min right in front of me. Never seen anything like it. Thank you so much!
Alan Pearson
Apr 06, 2022
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Dot Com Systems rescued me yet again recently, as they have many times over a number of years, mostly from my own mistakes. These have included - the most recent, which was a scam when I clicked on a link which completely locked my laptop, which Andrew unblocked, did a reinstall and - more importantly - saved all my data. Recovering another laptop - declared unrepairable by the insurance company - when I spilled a cup of tea on it, and installing a new drive on a slow running machine giving a huge boost in performance. Plus several others. I have also had a great deal of useful advice from this highly skilled, efficient, knowledge and helpful company which I would recommend to anyone with technology problems.
