Business Details
28 Years
experience
Apple Computer Repair & IT Services in New Romney
Serviceweb has been a trusted provider of Apple sales, service, and support since 1998. Our expertise spans over 35 years, rooted in Craig Sayer's journey from AF Computing in 1986 to founding ComTec Computers Ltd in 1996, which merged with Serviceweb in 2009. As one of Kent's leading independent Apple service providers, we employ fully qualified Apple Certified Engineers dedicated to delivering personalised solutions. Our philosophy prioritises customer care, offering rapid response via phone, email, or remote support. We specialise in Apple computer repairs, hardware and software sales, data recovery, and network integration for home, business, and education sectors.With a repair centre in Greatstone, New Romney, we provide walk-in services, onsite callouts, and remote support, ensuring flexibility for our clients. Our commitment to transparency includes clear pricing for diagnostics, repairs, and support contracts. We also offer backup solutions, SMS repair updates, and a collect-return service for convenience. Serviceweb's experience with Mac systems since their inception ensures deep technical knowledge, complemented by Apple certifications and a focus on resolving complex IT challenges.
Services
Apple computer repairs
Remote support
Data recovery
Hardware/software sales
On-site callouts
Backup solutions
Network integration
iOS device repairs
Repair diagnostics
Warranty checks
Details
- Year established: 1998
Highlights and features
- We offer over 35 years of dedicated Apple technical expertise.
- Our engineers hold official Apple certifications for Mac and iOS repairs.
- We provide flexible onsite, remote, and walk-in repair options.
- We guarantee transparent pricing with no hidden fees.
- We operate a dedicated repair centre with SMS progress updates.
Associations and certifications
- Apple Certified Mac Technician (ACMT)
- Apple Certified iOS Technician (ACiT)
Services
Apple computer repairs
We specialise in repairing all Apple computers and peripherals at our dedicated Kent centre. Services include diagnostics, component replacement, and software restoration. Our Apple Certified Engineers ensure genuine parts and proper functionality, with repairs starting from 75 + VAT. We offer walk-in, onsite, and collect-return options.
Remote support
Our remote support resolves software issues via Apple Remote Desktop or TeamViewer. Starting at 50 + VAT, this service eliminates travel costs and provides rapid solutions. Engineers connect securely to your device for troubleshooting, updates, or configuration adjustments without requiring physical device transport.
Data recovery
We recover data from failed Mac hard drives, SSDs, and storage devices even when systems won't boot. Services cover file retrieval, disk imaging, and recovery from accidental deletion or hardware failure. Pricing varies based on complexity, with no charge if recovery proves impossible.
Hardware/software sales
We supply genuine Apple hardware including iMacs, MacBooks, and peripherals. Our sales team advises on suitable configurations for home, business, or education use. We also offer secondhand equipment with trade-in options, ensuring cost-effective solutions for upgrading or replacing Apple devices.
On-site callouts
Our engineers provide onsite support for businesses at 75 + VAT (first half hour). This includes network setup, server maintenance, and device configuration at client premises. Additional time charged at 37.50 + VAT per half hour, ensuring tailored support without requiring equipment transport.
People
Craig Sayer
Managing Director / Owner
Apple Certified Mac and iOS Technician with over 35 years' experience. Founded ComTec Computers Ltd in 1996 before merging with Serviceweb. Specialises in complex Mac diagnostics and repairs, bringing technical expertise from early Apple systems to modern devices.
Sarah Sayer
Company Secretary
Manages administrative operations and customer relations at Serviceweb. Ensures smooth business processes while supporting technical teams with logistics and client communication.
Questions
What Apple repair services do you offer?
We repair all Apple computers and peripherals, including diagnostics, component replacement, and software restoration. Services include walk-in repairs, onsite callouts, and collect-return options.
Can you recover data from failed Mac devices?
Yes, we offer data recovery for Mac hard drives, SSDs, and storage media. Our engineers use specialist tools to retrieve files even when devices won't power on.
Do you provide remote support for software issues?
Yes, our remote support service resolves software problems via secure connection starting at £50 + VAT, avoiding the need for physical device transport.
What payment options are available?
We accept major credit/debit cards and bank transfers. Repair deposits start from £75 + VAT, with full payment due upon completion of work.
Are your engineers officially certified by Apple?
Yes, our team includes Apple Certified Mac Technicians (ACMT) and Apple Certified iOS Technicians (ACiT) qualified to service all Apple products.
Do you sell new and secondhand Apple equipment?
We supply new Apple hardware and offer trade-in options for used devices. Our sales team provides advice on suitable configurations for individual needs.
Reviews (1)
Zak Tozer
Apr 15, 2022
Report
Cannot rate Craig highly enough! I was convinced that I had wrecked my Macbook Pro's hard drive and that I had lost everything. but he somehow managed to revive it (on the same day!), with what seemed like very little effort at all! Nothing lost or damaged in the process! He charged extremely fairly and went the extra mile by giving the whole device a good clean and installing an antivirus software.
He also spent the time sharing information with me when I asked. Not many independent computer pros like this still out there these days so be sure to go to him if you have any troubles, you won't regret it! If I had sent my mac to Apple they would have likely just done a factory reset and/or replaced the unit. Super chuffed, thanks again Craig!
He also spent the time sharing information with me when I asked. Not many independent computer pros like this still out there these days so be sure to go to him if you have any troubles, you won't regret it! If I had sent my mac to Apple they would have likely just done a factory reset and/or replaced the unit. Super chuffed, thanks again Craig!
