Business Details
Emergency
services
Your Trusted Partner for IT Services
Thrive is a global leader in managed IT services, cybersecurity, and compliance solutions. With over two decades of industry expertise, we deliver tailored technology strategies to businesses across financial services, healthcare, government, education, and other sectors. Our NextGen platform integrates best-of-breed technologies with 24/7 monitoring and support from certified experts. We specialise in cloud services, Microsoft 365 platform management, disaster recovery, network security, and regulatory compliance. Our team of professionals holds CISSP, CISM, and other certifications, combining over 250 years of collective experience.Operating from 32 locations worldwide, we serve 2,500+ customers and support 180,000+ end users. Our approach combines technical excellence with business acumen to optimise IT performance while mitigating risks. We maintain SOC 2 Type II certified data centres and offer vCISO advisory services. Our clients benefit from automated threat detection, secure SD-WAN solutions, and AI-powered cybersecurity defences. We provide comprehensive support through our 24x7x365 Network Operations Centres, ensuring business continuity and operational resilience.
Services
Cybersecurity
Cloud Services
Managed IT
Compliance
Disaster Recovery
Network Security
Microsoft 365
AI Solutions
Data Protection
Security Audits
Highlights and features
- We offer 24/7 managed IT support with global network monitoring
- Our team holds 900+ technical certifications across cybersecurity and cloud platforms
- We specialise in compliance solutions for regulated industries
- We operate SOC 2 Type II certified data centres worldwide
- Our vCISO services provide expert security strategy development
Associations and certifications
- ISO 9001
- ISO 27001
- CISSP
- CISM
What people say
Exceptional technical support
Proactive security monitoring
Reliable disaster recovery
Knowledgeable consultants
Comprehensive compliance solutions
Services
Cybersecurity Services
Thrive's cybersecurity services provide comprehensive protection against digital threats through managed detection and response (MDR), endpoint detection and response (EDR), and network detection and response (NDR) solutions. Our 24/7 Security Operations Center monitors threats in real-time while implementing automated containment measures. We offer vulnerability management, penetration testing, and security awareness training to address both technical and human factors in cyber defense.
Cloud Solutions
Our managed cloud services encompass public, private, and hybrid cloud environments with support for Microsoft Azure and IBM iSeries platforms. ThriveCloud provides enterprise-class virtualization with automated monitoring, patching, and data protection. We help businesses optimise cloud performance while maintaining security compliance across 18 global data centres. Our solutions include infrastructure management, workload optimisation, and cloud migration strategies tailored to specific business requirements.
Compliance Management
Thrive delivers compliance solutions for various regulatory frameworks including GDPR, HIPAA, CMMC, and Cyber Essentials. Our services cover financial services, healthcare, government, and legal sectors with tailored compliance programs. We provide audit-ready documentation, policy development, and continuous monitoring to ensure adherence to industry-specific regulations. Our consultants help organisations implement necessary controls while maintaining operational efficiency.
Disaster Recovery
Our Disaster Recovery as a Service (DRaaS) offers real-time data replication and automated recovery solutions for mission-critical systems. With warm and hot site recovery options, we ensure minimal downtime through Veeam-based replication and IBM Power Systems support. The service includes recovery planning, testing, and 24/7 emergency response to maintain business operations during unexpected disruptions while meeting strict RTO and RPO requirements.
Network Management
Thrive's managed network services provide global network optimisation with secure SD-WAN solutions, wireless networking, and internet connectivity management. Our 24/7 monitoring detects and mitigates threats while optimising bandwidth usage. We offer network architecture design, performance management, and security implementation across Cisco, Fortinet, and Meraki platforms to ensure reliable connectivity and application performance for distributed organisations.
People
Bill McLaughlin
Chief Executive Officer
Bill McLaughlin leads Thrive with a strategic vision focused on delivering exceptional client experiences through technology innovation. With extensive leadership experience in managed services, he drives the company's growth while maintaining its commitment to operational excellence and customer satisfaction.
Ben Reich
Chief Financial Officer
Ben Reich oversees Thrive's financial strategy and operations, bringing significant experience in financial management within the technology services sector. He focuses on sustainable growth strategies while maintaining financial discipline across the organisation's global operations.
Scott Steele
Chief Operating Officer
Scott Steele manages Thrive's day-to-day operations, ensuring efficient delivery of services across all business units. With deep expertise in managed services operations, he focuses on process optimisation and service quality improvement to enhance client outcomes.
Michael Gray
Chief Technology Officer
Michael Gray leads Thrive's technology strategy and innovation initiatives. He oversees the development and implementation of cutting-edge solutions in cybersecurity, cloud computing, and managed services while ensuring technical excellence across all client engagements.
Joe Waleck
Chief Revenue Officer
Joe Waleck drives Thrive's revenue growth through strategic sales leadership and client relationship management. He focuses on expanding the company's market presence while maintaining strong client retention through value-driven service delivery.
Questions
What cybersecurity services does Thrive offer?
Thrive provides managed detection and response (MDR), endpoint detection and response (EDR), vulnerability management, penetration testing, and security awareness training with 24/7 monitoring through our Security Operations Center.
Do you support Microsoft 365 environments?
Yes, we offer comprehensive Microsoft 365 platform services including SharePoint, Teams, Power Platform, and Copilot management with security and compliance integration.
Are your cloud solutions available globally?
Our cloud services operate from 32 global locations across the US, UK, Canada, Australia, and Asia with 18 SOC 2 Type II certified data centres.
How do you handle compliance requirements?
We provide compliance solutions for GDPR, HIPAA, CMMC, Cyber Essentials, and other frameworks with tailored programs for financial, healthcare, and government sectors.
What disaster recovery options exist?
Our DRaaS includes real-time replication, warm/hot site recovery, Veeam-based solutions, and IBM Power Systems support with guaranteed RTO/RPO compliance.
Do you offer 24/7 technical support?
Yes, our Network Operations Centers provide 24x7x365 monitoring, alerting, and response for all managed services and emergency situations.
Reviews (5)
Richard Hawker
Jan 06, 2020
Report
Great team of technical bods, a pleasure doing business with them. No problem too big or small it seems and they really do break down the barriers between yourself and 3rd party vendors. They give the confidence you need, to feel secure and well looked after with your it requirements, they also use Apple Macs too so cover for both windows PC and the Apple PC, not very often you see that.
Katie Scawthon
May 10, 2019
Report
Custard have always been very helpful in resolving any issues that we have, they are efficient in their response times and provide excellent customer services. We would highly recommend their services.
Tony Sh
May 04, 2019
Report
Custard are a fantastic company to do business with. There's a really nice vibe when you walk into their offices. The experience/tech solutions they offer are up-to-date and their guidance is very much welcomed. I'd recommend.
SkillForce Maps
Jun 24, 2018
Report
Friendly, dedicated staff, that take the time to understand the problem and then strive to solve it quickly and efficiently. I have been dealing with Custard for 4 years and have no regrets.
Richard Musson
Mar 06, 2018
Report
We've used Custard's Technical services a number of times over the years and I can say happily that their services are excellent. The service is extremely thorough from the very beginning of any project to completion, they also offer comprehensive after care. I would highly recommend Custard IT services.
