Business Details
30 Years
experience
Emergency
services
Your Trusted IT Partner in Guildford
Established in 1996, Unigold Ltd has built a reputation for delivering tailored IT solutions that address real business challenges while enhancing operational efficiency. Our team of certified professionals specialises in infrastructure design, cybersecurity, and technical support, serving clients ranging from small businesses to multinational corporations. With ISO 27001, ISO 9001, and Cyber Essentials certifications, we prioritise information security, quality management, and environmental responsibility. Our approach combines technical expertise with strategic partnerships to ensure clients receive innovative, future-proof solutions. Over 25 years, we have resolved thousands of service tickets monthly, maintaining 99% customer satisfaction through proactive support and transparent communication. Our commitment to excellence is demonstrated by awards for service delivery and a track record of helping businesses adapt to technological changes, such as enabling seamless remote work during the 2020 pandemic.We offer 24/7 remote IT support, disaster recovery planning, and compliance reporting, ensuring clients' systems remain secure and operational. Our partnerships with premier vendors allow us to deliver scalable solutions, from server maintenance to AI-driven analytics, while maintaining independence from specific hardware or software brands. Client testimonials highlight our reliability, technical proficiency, and ability to exceed service-level agreements consistently. As a family-run business, we combine personal service with global expertise, operating across 25 countries while maintaining local responsiveness.
Services
IT Support
Backup Solutions
Cybersecurity
Infrastructure Consultancy
Network Design
Server Maintenance
Disaster Recovery
Compliance Reporting
Cloud Services
24 Hour Support
Details
- Year established: 1996
Highlights and features
- We have over 25 years of experience in IT consultancy and support.
- Our services are certified to ISO 27001, ISO 9001, and Cyber Essentials standards.
- We provide 24/7 remote IT support with a 30-minute average ticket resolution time.
- Our team holds certifications in advanced technical and management practices.
- We operate across 25 countries while maintaining local responsiveness.
Associations and certifications
- Cyber Essentials
- ISO 27001
- ISO 14001
- ISO 9001
- ISO 22301
What people say
Efficient support
Seamless remote work
Proactive approach
Excellent value
Immediate assistance
Services
IT Support
Our certified IT team provides comprehensive technical support for businesses and individuals. We resolve issues ranging from network failures to software malfunctions, ensuring minimal downtime. With 24/7 availability and a 30-minute average resolution time, our service maintains operational continuity for clients across 25 countries.
Cybersecurity
We implement advanced security measures including next-gen firewalls, antivirus systems, and compliance reporting. Certified to ISO 27001 and Cyber Essentials standards, our solutions protect against cyber threats while ensuring regulatory compliance. Services include vulnerability assessments, incident response, and staff training to maintain robust security postures.
Infrastructure Consultancy
Our experts design and optimise IT infrastructures tailored to business requirements. Services include server configuration, cable management, and site surveys. We ensure scalable, future-proof systems that adapt to evolving technological needs while maintaining compatibility with existing operations and budgets.
Cloud Backup
We provide secure cloud backup solutions with automated disaster recovery processes. Our systems ensure business continuity by protecting critical data against loss or corruption. Regular backups, encryption, and rapid restoration capabilities safeguard organisations of all sizes from operational disruptions.
24 Hour Support
Our round-the-clock support service addresses urgent technical issues at any time. With remote monitoring and rapid response protocols, we resolve critical problems affecting business operations. This service includes after-hours assistance for server failures, network outages, and cybersecurity incidents to maintain continuous system functionality.
People
Matt Gaskin
Managing Director
Matt founded Unigold Ltd in 1996 and specialises in business strategy and facilities design. He leads the team in developing client-focused IT solutions while maintaining technical excellence across all projects.
Tina Ortu
Finance Director
Tina oversees Unigold Ltd's financial operations and manages the home repair division. With over 25 years' experience, she ensures financial stability while supporting technical service delivery.
Steve B
Key Account Manager
Steve manages major client relationships, ensuring tailored service delivery. He coordinates between technical teams and business stakeholders to align IT solutions with organisational objectives.
Marta Gaskin
Marketing Manager
Marta leads Unigold Ltd's marketing initiatives, managing advertising campaigns and industry event participation. She communicates our technical capabilities through strategic brand positioning and client engagement.
Matt Burton
Senior Technician
Matt manages client projects and supervises IT technicians. With extensive experience in system implementation, he ensures technical excellence in delivering infrastructure upgrades and support services.
Questions
What IT services does Unigold Ltd offer?
We provide IT support, cybersecurity, infrastructure consultancy, cloud backup, and 24/7 emergency services for businesses and individuals.
Are your services certified to industry standards?
Yes, we hold ISO 27001, ISO 9001, Cyber Essentials, and multiple other certifications demonstrating our technical excellence.
Do you support businesses outside the UK?
We operate globally, supporting clients in 25 countries with localised technical solutions and remote assistance.
How quickly do you resolve IT issues?
Our average ticket resolution time is 30 minutes, with 99% same-day service completion.
Can you help with emergency IT problems?
Yes, our 24/7 support team handles urgent issues like server failures and cybersecurity incidents immediately.
How do you ensure data security?
We implement ISO 27001-compliant security measures including firewalls, encryption, and regular vulnerability assessments.
Reviews (5)
David Newell
Mar 10, 2021
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I have used Unigold twice. Once in business and more recently personally. Both great experiences. More recently was to recover a widows PC with Blue Screen of Death! 70 to recover the data and re-instal. Great communication throughout - great value. Highly recommended!
David Newell
Oct 27, 2020
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I have used Unigold twice. Once in business and more recently personally. Both great experiences. More recently was to recover a widows PC with Blue Screen of Death! 70 to recover the data and re-instal. Great communication throughout - great value. Highly recommended!
Katja Kaine
Jun 14, 2020
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We've been working with Unigold for years now and have always found Matt and his team to be friendly, skilled and very competitively priced. I have recommended them to many friends and family, and we refer our own website clients to them for technical computer support that falls outside our remit. Highly recommended.
Jamie E.
Jun 15, 2019
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Unigold provides professional services at competitive pricing as well as a friendly and active staff team.
John B.
Nov 21, 2014
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Friendly staff, fantastic service and reasonably priced considering the work involved, many thanks cannot recommend this company highly enough.
