Business Details
We deliver high-quality, no-nonsense PC and Mac support for both home and business clients across Surrey and South West London. Our team prioritises great customer service and communicates exclusively in jargon-free English to ensure complete clarity. We eliminate the hassle of disconnecting equipment by visiting your home or workplace to resolve issues on-site. Clients within our coverage area benefit from zero call-out fees and transparent billing in 15-minute increments. We offer rapid response times with same-day service availability for urgent technical emergencies. Our expertise spans hardware repairs, broadband troubleshooting, Wi-Fi optimisation, and comprehensive security auditing.
We provide flexible telephone and remote support options without locking customers into long-term contracts. Our health check service extends the lifespan of existing devices, postponing unnecessary replacement costs. We maintain a 4.9 out of 5 rating on Trustpilot, reflecting our commitment to honest and punctual service. Every interaction is guided by our core principle: fixing the problem there and then with minimal disruption. We cover a wide area including Cobham, Guildford, Richmond, Wimbledon and many surrounding villages. Our goal remains simple: to rescue your technology so you can focus on what matters most.
We provide flexible telephone and remote support options without locking customers into long-term contracts. Our health check service extends the lifespan of existing devices, postponing unnecessary replacement costs. We maintain a 4.9 out of 5 rating on Trustpilot, reflecting our commitment to honest and punctual service. Every interaction is guided by our core principle: fixing the problem there and then with minimal disruption. We cover a wide area including Cobham, Guildford, Richmond, Wimbledon and many surrounding villages. Our goal remains simple: to rescue your technology so you can focus on what matters most.
Highlights and features
- We charge only for time used in 15-minute increments.
- We visit your home or business with no call-out fee.
- We maintain a 4.9 Trustpilot rating through honest service.
- We resolve issues on-site without requiring equipment disconnection.
- We offer same-day emergency support with no contractual tie-ins.
Services
Health Check
Our comprehensive health check service evaluates system performance to identify bottlenecks, malware, and failing components before they cause critical failure. We target home users and businesses seeking to extend hardware lifespan and avoid unnecessary replacement costs. Clients receive a detailed report with actionable recommendations to restore optimal speed and reliability.
WIFI & Broadband
We diagnose and resolve inconsistent broadband speeds, dead zones, and streaming interruptions affecting both residential and commercial properties. Our engineers assess router placement, interference sources, and infrastructure limitations to design a tailored connectivity solution. The result is stable, high-speed internet enabling seamless video calls, streaming, and cloud access throughout your premises.
Security
We audit existing defences against malware, ransomware, and unauthorised access to protect sensitive personal and business data. Our service suits any individual or organisation storing confidential information on computers or mobile devices. We implement robust encryption, firewall configuration, and automated backup strategies to ensure comprehensive digital safety.
IT Repairs
Our on-site repair service addresses hardware faults, software crashes, and peripheral issues directly at your home or office. We eliminate the inconvenience of transporting equipment by resolving most problems during a single visit. Customers benefit from transparent 15-minute billing, no call-out charges, and immediate restoration of productivity.
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Reviews (16)
Richard H.
May 22, 2020
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We have used PC ResQ for some years for all our PC and iPad support. They have helped us with replacement PCs, repairs, upgrades, printers and, critically, back-ups of all our music, photo, document and downloaded data. Lovely to deal with, fair-pricing, and know how to help users who haven`t got the more technical knowledge. They sometimes help us remotely (they can send you a link) as well which can be very efficient for smaller issues. Sensitive to social distancing issues as well. Recommended highly. 5* service.
Patrick K.
May 07, 2020
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Im hugely grateful to PC ResQ for the work they did remotely on my pc during lockdown. They were able to install software to resolve a problem with Outlook Mail, partially re-organised my folder system and advised on how I could make manual adjustments to my Dell screen. I highly recommend their service, and especially via remote access during this period of confinement due to Covid-19.
Jackie Cox
Feb 26, 2018
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After a visit from Hefin at PC ResQ, our printing, internet and Office programs issues have all been resolved. Highly recommended and extremely pleasant to deal with.
Antonia H.
Nov 27, 2017
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We called PC ResQ to sort out a whole host of IT issues. Not only were they able to solve the technical problems, but they gave us some great advice. We would highly recommend PC ResQ.
Matt H.
Sep 29, 2017
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My aged Windows 7 PC was running very slowly; until I called PC ResQ that is! They upgraded the computer with an SSD drive and the difference is astonishing. It's like a different machine. Very professional and friendly service. Highly recommended.
Carl M.
Jul 04, 2017
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My computer setup was causing me a great deal of stress as I wasnt able to get my contacts, calendar and emails synced with my laptop, iPad and iPhone. This was severely impacting the productivity with my new business. I came across PC ResQ on a local Google search and found them to be a credible outfit and just what I needed. I have to say they were simply fantastic. They switched me over to Office 365 and I can now move ahead with my business in confidence. Thank you so much.
Kate V.
May 09, 2017
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Called PC ResQ to help me transfer all my data from my old MacBook Air to the new one and to also wipe the old one back to factory settings. They did exactly what I asked for in a professional manner. Highly recommended.
Mary W.
Apr 06, 2017
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I was having problems getting my phone, laptop and iPad to talk to one another so that all my calendar items and contacts were the same on all three. I called PC ResQ and Hefin came to sort it all out for me. The result was to shift my stuff across to Office 365 for a small monthly subscription. All working well now. Thank you.
Caroline S.
Jan 17, 2017
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Wonderful prompt, efficient and friendly service from PC ResQ when struggling getting stuff from decrepit old laptop onto new laptop - many thanks to the team.
Jenny P.
Jan 03, 2017
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Hefin was recommended to me on the basis that as well as providing a professional and efficient service, he is very user-friendly as an adviser, and talks in terms that non-specialists can understand. He set up my new iMac and back-up, transferred data from my old MacBook, sorted out the co-ordination between email programmes on my iMac, iPhone and iPad, and solved several problems with keeping files from my elderly Entourage email programme so that they could still be accessed.
He was also willing after the visit to answer follow-up questions via email as I adapted to the new system. Hes a reassuring technical adviser, because he is very good at explaining what he's doing and why, and doesnt make you feel a digital idiot (even if you suspect you actually are) and therefore inspires greater confidence in using the computer in future. I am happy to recommend his service.
He was also willing after the visit to answer follow-up questions via email as I adapted to the new system. Hes a reassuring technical adviser, because he is very good at explaining what he's doing and why, and doesnt make you feel a digital idiot (even if you suspect you actually are) and therefore inspires greater confidence in using the computer in future. I am happy to recommend his service.
Jennifer B.
Dec 07, 2016
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Using two computers was a bit overkill for our needs and needed help in migrating everything to the one computer as well as installing a new printer. PC ResQ did everything that was asked for and they kindly took away all our old equipment to the recycling plant.
Caron P.
Oct 05, 2016
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I needed help in speeding up my ever so slow Mac and to free up some disk space. I had a visit from Hefin at PC ResQ and after an initial check of the computer, he advised that I replace the drive inside my machine with a Solid State Drive. It's now running at least five times the speed! I'm ever so grateful knowing that this machine will be fine now for a few more years. Thank you.
Alison Cohen
Great customer service. I've been using PC ResQ since 2004, and they have provided nothing but prompt and reliable service whether the problem be large or small. They don't try to baffle you with science and give clear (layman's) instructions if the problem can be dealt with over the telephone. I wouldn't hesitate to recommend them to anyone in need of IT help.
Gareth Gomersall
Hassle Free. Purchased a new laptop with Windows 8 pre-installed but wanted to get it downgraded to Windows 7. PC ResQ gave me a fixed quote for the job and carried out the work at my home in no time. Punctual, friendly and hassle free.
Amanda Anderson
Painless process. I travel a lot so it's important for me to have all my contacts and appointments synced on my phone and all computers. Had no idea where to start, so I called PC ResQ and they put me on Office 365. It's exactly what I needed and it was done in no time.
John Burchill
Save time and leave IT to the experts. I don't pretend to be IT savvy and would rather focus on what I do well in my business. I dealt with Hefin from PC ResQ and explained the need to replace our clunky and outdated email system and wanted to move with the times. He came up with various options and advised on the right one for my business. It's refreshing to deal with a business that listens instead of trying to sell you stuff you don't need. Personable and professional.