Widenet Computer Services

Business Details

27 Years

experience

Expert IT Support & Computer Repair Services in Romsey

Established in 1999, we provide responsive, knowledgeable computer repair and support services for home users and businesses across Romsey, Southampton, Winchester, and surrounding areas. Our expertise includes resolving slow-running systems, virus removal, hardware upgrades, data recovery, and configuring mobile devices. We offer both workshop-based repairs and onsite visits, prioritising clear communication and tailored solutions. With over two decades of experience, we have built a reputation as the preferred computer support partner for the John Lewis Partnership and a trusted choice for hundreds of loyal customers.

Our commitment to treating clients as individuals ensures we address their unique needs, whether through one-to-one tuition, forgotten password recovery, or comprehensive system installations. We pride ourselves on transparency, charging only for hands-on time during repairs, and maintaining a friendly, patient approach that has earned us consistent recommendations and long-term client relationships.

Services

Computer Repair Data Recovery Onsite Support Virus Removal Hardware Upgrades Mobile Setup Password Recovery Network Installation Remote Support System Reinstallation

Details

Year established: 1999

Highlights and features

We have over 20 years of experience in computer repair and IT support.
Our team provides both workshop-based repairs and onsite visits.
We offer transparent pricing with charges only for hands-on repair time.
We are the preferred computer install agents for the John Lewis Partnership.
Our staff prioritise clear communication and tailored solutions for each client.

What people say

Responsive and friendly Excellent service Highly recommended Patient and understanding Quick turnaround

Website

Update Listing

Services

Computer Repair

We diagnose and resolve hardware and software issues for PCs and Macs, including slow performance, virus infections, and component failures. Our workshop-based repairs ensure access to specialist equipment, while onsite visits address urgent problems. With over 20 years of experience, we deliver efficient solutions tailored to individual needs, charging only for hands-on repair time.

Data Recovery

We recover lost or corrupted data from faulty hard drives and storage devices, either in-house or via specialist partners. Our process prioritises secure handling and swift turnaround. Whether due to hardware failure or accidental deletion, we help restore critical files, ensuring minimal disruption for personal and business users across Romsey and surrounding areas.

Onsite Support

Our engineers provide onsite assistance for network setup, printer installation, and device configuration. This service is ideal for complex systems requiring in-person troubleshooting. We ensure seamless integration of new equipment with existing setups, offering clear guidance to help clients use technology confidently in their homes or workplaces.

Virus Removal

We eliminate viruses, malware, and other security threats from infected devices, restoring safe operation. Our approach includes system scans, threat removal, and security reinforcement. We also advise on preventive measures, ensuring long-term protection. This service is available for both workshop and onsite appointments, with transparent pricing.

Hardware Upgrades

We upgrade components such as hard drives, RAM, and processors to enhance device performance. Whether replacing failed parts or improving speed, we use quality components and ensure compatibility. Upgrades are completed efficiently, with options for both workshop and onsite installation, tailored to client budgets and technical requirements.

People

Nigel Powell

Director

With over 20 years in IT support, Nigel co-founded Widenet Computer Services and led its growth into a trusted local business. He focuses on customer service and operational excellence, ensuring the team delivers reliable solutions. His expertise in computer systems and client relations has been pivotal to the company's success.

James Lai

Director

James brings technical leadership to Widenet, specialising in complex repairs and data recovery. His problem-solving skills and attention to detail have earned strong client trust. He works closely with the team to maintain high service standards and adapt to evolving technology challenges, ensuring clients receive expert support.

Questions

What services do you offer?

We provide computer repairs, data recovery, virus removal, hardware upgrades, onsite support, and mobile device setup for home and business users.

Do I need an appointment?

Yes, we recommend booking an appointment to ensure availability, especially for workshop visits.

Which areas do you serve?

We cover Romsey, Southampton, Winchester, Hedge End, The New Forest, Test Valley, Salisbury, and surrounding areas.

Are your engineers certified?

Our team has over 20 years of combined experience, with expertise in computer systems and IT support, though formal certifications aren't listed.

Can you help with forgotten passwords?

Yes, we assist with password recovery and account setup for various devices and online services.

Do you offer remote support?

Yes, remote assistance is available for certain issues, with appointments arranged upon request.

Reviews (4)

Write a Review

Fraser Pett

Oct 03, 2021 Report

I have been using this company for a number of years. The service is excellent, they return the machines working and on time. I would recommend them to anyone.

Zak La Gumina

May 27, 2021 Report

These guys like a challenge and my computer certainly provided that for them. Many thanks to Nigel and his team for their tireless efforts to get my elderly computer up and running again. They have given it a new lease of life and it functions much better than before. Recommend their services, you can't fault their expertise.

Peter Jurd

Mar 30, 2021 Report

Utterly first class. Attentive, communicative, efficient and excellent value for money. Way beyond expectations. Nigel is a thoroughly decent and professional guy. Can't recommend highly enough.

Jeff

Jan 23, 2021 Report

My Packard Bell computer has an Intel i3 processor and was operating Windows 7, which is no longer supported by Microsoft. I thought about purchasing a new computer operating Windows 10 with a 1 terabyte solid state drive(SSD). After checking out Curry's, John Lewis and one or two other retailers I started to think that maybe an upgrade of the existing computer might make more sense. It was in great condition and I felt a bit guilty about consigning it to the rubbish tip.don't move, improve.

That's when I paid The Computer Shop in Romsey a visit. To cut long story short, they upgraded my computer to Windows 10 and installed a 2 terabyte SSD for a third of buying new and they did a brilliant job.can't recommend them enough!