Business Details
24 Years
experience
Your Trusted IT Partner for Computer & Phone Repairs
Established in 2002 by directors Ryan Francis and Daryl Hickman, Genie Computing has built a reputation for delivering reliable, honest, and high-quality IT services to both home users and businesses across the region. Our expertise spans computer repairs, IT consultancy, and technology support, with a focus on straight-talking advice, quick turnarounds, and personalised service. All repairs are conducted in-house by qualified engineers using high-quality components, ensuring minimal downtime and maximum efficiency.Over two decades, we have grown into a trusted partner for businesses and individuals seeking cost-effective, secure, and future-proof IT solutions. Our commitment to proactive maintenance, data protection, and GDPR compliance ensures clients remain protected against cyber threats while focusing on their core operations. With services ranging from desktop and laptop repairs to hosted exchange and remote IT support, we prioritise transparency, technical excellence, and long-term client relationships.
Services
Desktop & Laptop Repairs
IT Consultancy
Computer Sales & Upgrades
Data Backup & Recovery
Remote Technical Support
Phone Repairs
Hosted Exchange
Bitdefender GravityZone
Remote IT Support
GDPR-Compliant Services
Details
- Year established: 2002
Highlights and features
- We have over 20 years of experience in IT services and repairs.
- Our team consists of qualified engineers with industry certifications.
- All repairs are carried out in-house using high-quality components.
- We provide personalised service tailored to individual and business needs.
- Our GDPR-compliant services ensure data security and regulatory compliance.
Services
Desktop & Laptop Repairs
We diagnose and repair desktops and laptops using qualified engineers and high-quality components. Our in-house workshop ensures quick turnarounds for issues like overheating, screen replacements, and data recovery. Clients receive free diagnostics and no-obligation quotes before any work begins.
IT Consultancy
Tailored IT consultancy helps businesses optimise systems, reduce downtime, and enhance cybersecurity. We provide strategic advice on infrastructure, software, and compliance, ensuring cost-effective solutions aligned with organisational goals and industry best practices.
Data Backup & Recovery
Our offsite encrypted cloud backups safeguard against ransomware, hardware failure, and accidental deletion. We offer disaster recovery plans and secure remote support to ensure business continuity and compliance with GDPR regulations.
Remote IT Support
Secure remote access allows us to resolve IT issues quickly without on-site visits. Services include troubleshooting, software updates, and system maintenance, minimising downtime and supporting flexible working arrangements for businesses.
Phone Repairs
We repair smartphones and tablets, including screen replacements, charging port fixes, and data recovery. All repairs are conducted in-house with free diagnostics, ensuring devices are restored to full functionality with minimal disruption.
People
Ryan Francis
Director
Co-founder of Genie Computing, Ryan Francis brings over 20 years of IT expertise to lead technical operations and client relations. His focus on reliability and customer service drives the company's commitment to quality and innovation.
Daryl Hickman
Director
Co-founder Daryl Hickman oversees strategic growth and service development at Genie Computing. With a background in IT infrastructure, he ensures solutions meet evolving client needs while maintaining technical excellence and compliance standards.
Questions
What services do you offer for businesses?
We provide IT consultancy, remote support, data backup, hosted exchange, and cybersecurity solutions tailored to SMEs, ensuring systems are secure, efficient, and compliant with regulations.
Do you repair both home and business devices?
Yes, we offer repairs for desktops, laptops, and smartphones for both home users and businesses, with in-house diagnostics and quick turnaround times.
Are repairs done in-house or outsourced?
All repairs are conducted in-house by qualified engineers using high-quality components, ensuring transparency, quality control, and faster service.
Do you offer remote IT support?
Yes, our secure remote IT support resolves issues without on-site visits, minimising downtime for businesses through troubleshooting, updates, and maintenance.
How do you ensure data security?
We use encrypted cloud backups, device encryption, and GDPR-compliant practices to protect data against breaches, ransomware, and accidental loss for businesses and individuals.
Reviews (7)
Jenn Edwards
Aug 24, 2021
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Great Service! Thanks for the excellent service and great advice. I Called in today to get me laptop fixed as I had forgotten my password and had urgent work to do. The laptop was ready 2 hours later and has never been so fast. Highly Recommend Genie.
Martin Herbert
May 31, 2021
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Never returned calls from voicemails left. Would of bought from them. Bought elsewhere with perfect service.
David Morris
Sep 30, 2020
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I found the staff Very Helpful with Excellent customer service towards me too. Also very Accomodating very friendly with outstanding performance to show me exactly what he would be trying to do and what he will have to do. To make everything work. He converted my ASUS Transformer laptop from windows 8.1 to a windows 10. I will be Highly recommending them to all my friends, Family and work colleagues very highly. David Morris BCA Driver Vehicle Inspector.
Groover
Feb 16, 2019
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Second time to visit here, superb service, fault corrected instantly and at more than reasonable cost. Highly recommended.
Deep House Groover
Jan 26, 2019
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Superb friendly service, I took my laptop there with a couple of issues that other shops could not resolve. I received a phone call a couple of hours later informing me that my laptop was ready for collection and all problems had been corrected. Super fast professional service at a very fair price. Highly recommended.
Colin Taylor
Jan 11, 2019
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Went there last Friday as my laptop was not charging or running on power cable. Within 10 seconds before got laptop out of bag the potential problem highlighted. 30 seconds later problem solved. Well done Genie and thank you. Also was not charged. I am using laptop to write this post.
Old Lady
Jan 07, 2019
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I have been having my computer repaired here for over 5 years and they are always excellent and extremely helpful. I am now bringing tablets in for my granddaughter. I cant express how happy I am you could repair her ipad for 50.
