Business Details
33 Years
experience
Your Trusted IT Partner for Computer Sales & Repairs in Darlington
Established in 1993, we are a family-run business dedicated to providing comprehensive IT solutions for both home and business users. Our team of experienced engineers specialises in computer sales, servicing, and repairs, offering bespoke systems tailored to individual needs. With workshop facilities in Darlington and on-site support across County Durham, Cleveland, and North Yorkshire, we combine technical expertise with a customer-centric approach. Our services include remote diagnostics, nationwide collection and return, and flexible support packages starting from 5 per month. We pride ourselves on transparency, offering tested and guaranteed refurbished systems alongside new builds with full Windows licences. From hardware upgrades to complete system replacements, our focus remains on reliability, affordability, and exceptional service delivery.
Services
Computer Repairs
PC Builds
Component Sales
Used Systems
Remote Support
On-Site Services
Workshop Repairs
Support Packages
Collect & Return
Served areas
- Darlington, Northallerton, Richmond, Newton Aycliffe, Bishop Auckland, Spennymoor and more
Details
- Year established: 1993
Highlights and features
- Established since 1993 with proven technical expertise
- Nationwide collection and return service available
- Support packages starting from just 5 per month
- Free local pickup and delivery in Darlington
- Quality-controlled refurbished systems with guarantees
Services
Computer Repairs
We offer comprehensive repair services for laptops, desktops, and tablets, including GPU repairs, hard drive replacements, and motherboard diagnostics. Our engineers handle both branded and custom-built systems, ensuring minimal downtime. All repairs come with a 30-day guarantee for parts and labour.
PC Builds
Create your ideal PC with our bespoke build service, featuring AMD or Intel processors, custom RAM configurations, and high-performance graphics cards. Ideal for gaming, video editing, or business use, with Windows licences included and a one-year warranty.
Used Systems
Browse our range of tested and cleaned refurbished desktops and laptops, starting from 79. All systems include a Windows licence and come with a minimum 30-day guarantee, offering affordable solutions for home or office use.
Remote Support
Resolve software issues through secure remote access, with waived collection fees for local customers. Available as pay-as-you-go or monthly support packages starting at 5/month, covering virus removal, system optimisation, and more.
Component Sales
Purchase individual components including RAM, SSDs, graphics cards, and peripherals for upgrades or repairs. We stock major brands like Asus, MSI, and Gigabyte, with expert advice available for compatibility and installation.
Questions
What areas do you cover for on-site support?
We provide on-site services in County Durham, Cleveland, and North Yorkshire. For other UK locations, we offer nationwide collection and return.
Do you offer warranties on refurbished systems?
Yes, all refurbished systems come with a minimum 30-day guarantee, while new systems include a one-year warranty with optional extensions available.
Can I upgrade my existing computer?
Yes, we offer upgrades including RAM, storage, and graphics cards. Contact us for a custom quote based on your system's specifications.
What payment options are available?
We accept major credit/debit cards and bank transfers. Payment plans may be available for larger orders – please enquire for details.
Are your engineers certified?
Our team holds industry-recognised certifications and has over 30 years combined experience in computer repair and system building.
Reviews (20)
Julian Brown
Jul 23, 2021
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I took my computer in as I was experiencing clicking noises from the fans on the graphics card. The staff member (Leonard) was able to fix it there and then. Excellent service and friendly manner. I will certainly be using this business again. Thank you.
A. Silk
May 11, 2020
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I had a water damaged laptop which I took here to get repaired. I was pleased with the repair however I was charged an additional 30 when i came to collect the laptop and I was told this was for the "cleaning service ". I wasn't told about this charge and i never requested this service. Even though I was pleased with the repair, I was disappointed with the customer service I received and I do feel it was wrong for them to charge me an additional 30 without asking me first.
Gavin Dodsworth
Aug 09, 2019
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Highly recommended. Wouldn't go anywhere else.My gaming PC was running slow and struggling with modern day gaming after getting advice on what would be best a new graphics card was fitted, the ram doubled to 16GB and the fan speed altered all done in less than 24 hours and the PC is now running better than ever with 60FPS a breeze on gaming
Neil Evans
Jun 30, 2019
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Laptop refused to bootup on Monday morning, stuck in a constant boot cycle. Bit of a panic, so strolled down here on the basis of other reviews. Very helpful staff, left it there and then, and got a phone call 24hrs later to come and pick it up. I don't know what constitutes good value with these things but this laptop is indispensible. They managed to get in to it, update the BIOS, clean out some malware and it is now running quicker than ever, all for 70, which I thought was pretty decent.Excellent service, highly recommended. Thanks!
Mal P.
May 16, 2019
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Just received my laptop back after it unexpectedly died on me, after a quick Google Search for computer repair in the local area I found performance computers. From the initial phone call & visit I was very happy with the service. I'd to leave the computer with them to diagnose the full issue "no worries" deposit required for such (of which is deducted from final bill) After a delayed period of time (I've been busy so couldn't call by) I've collected the laptop paid the bill (very reasonable) & Ive my laptop back working as it should be Very happy & would recommend to anyone who needs PC repairs.
Harry Stamper
Mar 30, 2019
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Excellent team with great IT skills conveniently situated in town centre and with handy parking at rear of shop. They restored all operating systems and files on my Lenovo which had crashed following a lengthy Window10 update. Very professional service which we're very lucky to have in Darlington.
Susan Cox
Mar 26, 2019
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Hi, my very old computer died! I was worried about finding a replacement as I am not up to speed with todays computers. I went to Currys and was overwelmed by the number of computers and walked out after 10 minutes. Then I remembered Performance Computers who looked after the computers of my employers some years ago. Made a list of my needs and paid a visit. I cannot recommend highly enough the service I received.
Both Kevin and Leonard listened to what my needs are and made the experience great. They are a credit to their employer. They even came to my home and set everything up! I have since been back for some help and again first rate service and patient! Will recommend without hesitation.
Both Kevin and Leonard listened to what my needs are and made the experience great. They are a credit to their employer. They even came to my home and set everything up! I have since been back for some help and again first rate service and patient! Will recommend without hesitation.
Paul K.
Feb 27, 2019
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Very happy with your service. Only took about half an hour to change the battery on my laptop which is now back in working order. Have used you previously to purchase all the parts necessary for a gaming computer and your advice and expertise in that matter was greatly appreciated as well. Thank you
Neil Evans
Feb 03, 2019
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Laptop refused to bootup on Monday morning, stuck in a constant boot cycle. Bit of a panic, so strolled down here on the basis of other reviews. Very helpful staff, left it there and then, and got a phone call 24hrs later to come and pick it up. I don't know what constitutes good value with these things but this laptop is indispensible. They managed to get in to it, update the BIOS, clean out some malware and it is now running quicker than ever, all for 70, which I thought was pretty decent. Excellent service, highly recommended. Thanks!
Adam B.
Oct 24, 2018
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Free advice over the phone and a new customer because of it
Called today with a security issue and potential breech of an email account. Staff took my call and advised on how to deal with it. This advice was free of charge and it sorted out my problem without going in or making a payment. You don't get that a lot these days so next time I need anything to do with computers Performance Computers will be my first port of call, thank you
Called today with a security issue and potential breech of an email account. Staff took my call and advised on how to deal with it. This advice was free of charge and it sorted out my problem without going in or making a payment. You don't get that a lot these days so next time I need anything to do with computers Performance Computers will be my first port of call, thank you
Robin Hamilton
Jun 09, 2017
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Excellent service and very reasonable pricing. I rang the shop with a problem late one afternoon, and was attended before 9.30 am the following morning, by gentleman who was, frankly, beyond competent. Based on my experience, I would unhesitatingly recommend this shop, and am immensely relieved that it is in my area. If it were possible, I would give ten stars to mark my satisfaction. Quality service in every possible way.
Peter Walker
Jun 05, 2016
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Outstanding service - one of the computers in my business crashed and would not restart. It contained real-time data that had been produced from the internet and would be lost if the hard drive was over-written. The recovery of the machine was urgent, because the data was time-limited. Performance Computers carried out the repair in a prompt and thoroughly professional manner, restarting the machine with the original operating system and without data loss. All in all, a very satisfactory result and for only 50, a very reasonably-priced one as well! I can thoroughly recommend Performance Computers and will be using their services again.
Michael Smout
Jan 29, 2016
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Can't say enough, professional and polite service. I had a problem with my desktop I wasn't willing to fix myself. It was diagnosed and I was notified with a quote for the repair, parts where ordered and fitted expertly, and all within a week. I highly recommend!
Ted Paternoster
Jan 10, 2016
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I have dealt with Performance Computers for many years because of their excellent service and continued interest after a sale. I have a service agreement with them which is second to none. The personal support which I get from Leonard their resident engineer can only be described as outstanding. nothing is too much trouble and a solution is always found for my many problems. Knowing Leonard is there to help is very reassuring and is one of my main reasons for always dealing with this business.
Harry Stamper
Excellent team with great IT skills conveniently situated in town centre and with handy parking at rear of shop. They restored all operating systems and files on my Lenovo which had crashed following a lengthy Window10 update. Very professional service which we're very lucky to have in Darlington.
Bob Greener
Performance Computers continues to provide a first class service to businesses and private individuals in Darlington area. Their knowledge and technical skills are extensive and competitively priced. In particular they don't talk down to customers who (like me) have very modest ability with computers, they explain problems and solutions and get on with it.
Bill Tetlow
Their prices maybe higher than you can buy them for online but what price can you put on service. I have been a customer of Performance Computers for over eight years and in that time bought two desktop PCs and three laptops. The prices for these were competitive and the back up service excellent. I can also recommend their service contracts which give you added security that if things go wrong help is at hand and you are soon up and running again.
Ted Paternoster
I have dealt with Performance Computers for many years because of their excellent service and continued interest after a sale. I have a service agreement with them which is second to none. The personal support which I get from Leonard their resident engineer can only be described as outstanding.
nothing is too much trouble and a solution is always found for my many problems.
Knowing Leonard is there to help is very reassuring and is one of my main reasons for always dealing with this business.
nothing is too much trouble and a solution is always found for my many problems.
Knowing Leonard is there to help is very reassuring and is one of my main reasons for always dealing with this business.
Robin Hamilton
Excellent service and very reasonable pricing. I rang the shop with a problem late one afternoon, and was attended before 9.30 am the following morning, by gentleman who was, frankly, beyond competent.
Based on my experience, I would unhesitatingly recommend this shop, and am immensely relieved that it is in my area. If it were possible, I would give ten stars to mark my satisfaction. Quality service in every possible way.
Based on my experience, I would unhesitatingly recommend this shop, and am immensely relieved that it is in my area. If it were possible, I would give ten stars to mark my satisfaction. Quality service in every possible way.
John Lewis
Called with a problem at 0930. Computer in shop at 10.30 home by 3.30. No fuss, no aggro. Caring helpful staff and boundless expertise. No need to go elsewhere.