Business Details
18 Years
experience
Emergency
services
Expert IT Services & Computer Repairs in Swindon
Established in 2008, PC Help and Care is a locally owned and operated IT services provider based in Swindon, Wiltshire. With over two decades of combined experience in computer technology, including professional certification as a CompTIA A+ technician, I have dedicated my career to delivering reliable, customer-focused solutions for both home users and small businesses across Swindon and surrounding areas. My expertise spans PC and laptop repairs, custom-built systems, virus removal, data recovery, and comprehensive IT support, ensuring clients receive tailored services that meet their specific needs. I prioritise transparency, technical excellence, and personalised service, drawing on extensive industry knowledge to resolve issues efficiently and prevent future problems. My commitment to quality is reflected in the long-standing relationships I have built with regular customers, as well as my recognition as a recommended computer repair service for students at the Joint Services Command and Staff College. Whether addressing urgent hardware failures or implementing proactive maintenance plans, I strive to provide cost-effective, dependable IT solutions that empower clients to focus on their personal or professional goals without technological interruptions.
Services
PC Repairs
Custom PCs
Virus Removal
Data Recovery
Computer Valeting
IT Support
Network Setup
Upgrades
Served areas
- Swindon
Details
- Year established: 2008
Highlights and features
- We have 12 years of professional experience in IT services and repairs.
- Our team includes a CompTIA A+ certified technician with industry-recognised expertise.
- We offer tailored solutions for both home users and small businesses.
- We provide urgent data recovery services with competitive pricing.
- Our proactive maintenance plans prevent future IT issues and downtime.
Associations and certifications
- CompTIA A+
What people say
Reliable repairs
Competent technician
Prompt service
Clear explanations
Fair pricing
Services
PC Repairs
We diagnose and resolve hardware and software issues for desktops and laptops, including startup failures, unexpected shutdowns, and performance slowdowns. Our technicians utilise advanced tools to repair components and restore functionality efficiently. Clients benefit from transparent pricing and guaranteed fixes, ensuring minimal downtime for personal or business use.
Custom PCs
We design and assemble tailored desktop computers to meet specific gaming, workstation, or productivity needs. Each build optimises component selection for performance and budget, avoiding unnecessary features. Clients receive fully tested systems with pre-installed software, ensuring immediate usability and long-term reliability for demanding applications.
Virus Removal
We eliminate viruses, ransomware, and other malicious software while securing systems against future threats. Our process includes deep scans, removal of persistent infections, and implementation of protective measures. Clients gain peace of mind through expert advice on safe browsing practices and ongoing security solutions to prevent reinfection.
Data Recovery
We recover lost files from failed drives or accidental deletion using specialist equipment and cleanroom facilities. Urgent cases are prioritised to prevent permanent data loss. Clients receive a detailed assessment of recovery options and costs, with certificates provided for secure data destruction when required.
Computer Valeting
We perform thorough internal cleaning of desktops and laptops to remove dust buildup that causes overheating. The service includes fan maintenance, thermal paste replacement, and performance checks. Regular valeting extends hardware lifespan and maintains optimal operating temperatures for consistent system stability.
People
Robert
Owner
Robert has provided IT services since 2001, combining professional expertise with a passion for technology. He holds CompTIA A+ certification and specialises in repairs, custom builds, and proactive maintenance. His focus on customer satisfaction has earned him long-term clients and local business partnerships.
Questions
What services do you offer for home users?
We provide PC/laptop repairs, virus removal, data recovery, custom-built systems, and proactive maintenance plans tailored to home users' needs.
Do you support local businesses?
Yes, we offer IT support packages including 24/7 monitoring, security solutions, and discounted on-site visits for small businesses in Swindon.
Are emergency repairs available?
Urgent data recovery and critical system repairs are prioritised, with advice to contact us immediately for time-sensitive issues.
What areas do you cover?
We serve Swindon and surrounding areas including Wroughton, Marlborough, and Watchfield within a 20-mile radius of our workshop.
How much do repairs cost?
Basic diagnostics start at £28, with detailed quotes provided before work begins. Maintenance plans start from £5/month for ongoing support.
Do you offer remote support?
Yes, we provide remote assistance for software issues, updates, and troubleshooting as part of our maintenance packages.
Videos
Reviews (32)
David Frost
May 06, 2022
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Had a problem with my computor, contacted PC Help and care. Robert came out the same day, fixed my computors within 12 hours of calling him. Very impressed with the service.
Mark Colton
May 05, 2022
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Exceptional service, great quality, kept me informed and very sensibly priced. Will always use Robert moving forward. Thank you
S. A. Fox
Mar 23, 2022
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Amazing service laptop collected, repaired and delivered back all within 48 hours. Robert very knowledgeable and really helpful in answering my questions. Overall cannot be faulted.
Steve Hall
Mar 16, 2022
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We recently bought the components for a self build pc. Upon assembly it didn't work. CPU and motherboard went back to supplier, confirmed as faulty, and replaced. No better. Motherboard again returned as faulty. Different board purchased. No better. At this point I sought Robert's help. He instantly diagnosed the problem. The motherboard(s!) Needed BIOS flashing to support our processor. A mistake on my part that the supplier could and should have spotted was soon fixed, at a very reasonable price! Thanks Robert, highly recommended!
Samuel Smith
Feb 10, 2022
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Very quick and efficient service, needed my laptop screen replaced and it has been completed with great care.
Vanessa Cherryl
Dec 22, 2021
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Robert certainly knows his stuff and soon sorted out my questions. Calm and efficient, I would certainly recommend him to anyone nervous of using computers.
Ozzy
Nov 30, 2021
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Robert was quick to repair the laptop and when issue arose, sorted them quickly for us! Can't fault at all!
Roger Mallett
Nov 27, 2021
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I highly recommend this organization. The technician [Robert] was courteous and professional in his approach, and my problem was resolved within about half an hour. Very impressed indeed.
Anne Youngs
Nov 22, 2021
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Robert was very quick to respond to our enquiry and having done a test to see what the problem was he gave us the options for repair & cost or to buy a new one. It was repaired in a few days & delivered back to us. He was extremely helpful and explained everything to us.
Maximilian Durrant
Nov 09, 2021
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Robert was on time, had the correct battery and installed very quickly and professionally. Exactly what was needed. Many thanks
Alan Butterworth
Oct 09, 2021
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Robert got back to me within minutes of me asking for help. He resolved my problem by remote access to my machine which saved even more time. He then answered more questions afterwards that I had neglected to ask during the remote session.
Mary Slocombe
Sep 22, 2021
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Robert provided an excellent service in that he was very professional and knowledgeable, he obviously had a superior expertise at what he was doing and he was an extremely pleasant person with a lovely manner. Nothing was too much trouble and he was very meticulous in everything he did. Contacting him and arranging a home visit was very easy, he arrived promptly and finished the job he started. The service he provided me was faultless and I will be very happy to contact him again when I need help.
John Cooke
Sep 19, 2021
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Contacted the company ref my laptop received a prompt reply with a quote item collected next day (Sat) and returned on Tues.
Andy Miller
Aug 09, 2021
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Robert was really quick to respond when I had problems with my PC. He kept me up to date at every stage and helped with some recommendations on replacing parts. Really helpful and friendly, would definitely recommend!
Ivan Myatt
Oct 01, 2020
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Robert from PC Help and Care provided a speedy and efficient service when I was struggling with a home network problem. He even loaned his own Ethernet switch until I was able to obtain one. Very pleased with his help at a reasonable cost and would certainly recommend him.
Michael Boylan
May 27, 2020
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Excellent service from Robert during corona lockdown . He visited my home to collect two laptops and speedily repaired them. I will definitely use him again when necessary in the future.
Jason C.
May 17, 2018
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Fast response to initial call-out, PC tower fixed and returned to the house within 24hrs. Will definitely be using PC help and care for any future problems.
Philip Simpson
Jul 25, 2014
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I've known Rob for under a year now and asked if he would build me a Gaming PC to high standards, I was not disappointed! I would recommend Rob for any of those who are looking to upgrade current hardware or looking for a brand new build.
Maria Wheatley
Apr 06, 2013
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Robert has recently revamped and redesigned my website and I highly recommend him for all your PC or website problems or needs. Robert has been very helpful and his work is of a very high standard and his fee is affordable to small and large companies alike. Thanks Robert for all your assistance.
Barry Andrews
Jan 31, 2013
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Had a screen down on old Mac Pro. Robert diagnosed it as faulty graphics card -got one off ebay and had it sorted within a couple of weeks. Picked up and delivered the Mac as well. Very satisfied with all aspects of his service. And not expensive.
Mavis Jones
Nov 21, 2012
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I have known Robert for quite a few years now and have always found him very knowledgeable, friendly and reliable. It is greatly reassuring to have his help on call. "He has repaired faults on my two old desktop computers, made one serviceable machine from two and recently set up a laptop.
M. Holden
Nov 10, 2012
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Robert is a very knowledgeable computer technician and has attended my computer when I have had problems. He is prepared to call any time that is convenient to the customer. His charges are always very reasonable.
Norman Blake
Jul 21, 2012
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My laptop would not do anything, it had basicly stuck, i made a call to robert who I have used in the past, he came to my home the same day carried out an analysis in my home, but was unable to fix on site, robert took my computer away for a more detailed look, it was found the hard drive had developed a fault, a new one was ordered and installed, the computer was returned in working order, robert spent time setting me back up on line, and did not leave until all was ok, excelent service will use again if and when needed.
David Cooper
May 12, 2012
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Robert has fixed my PC twice now as hardware issues have occurred, latterly replacing and formatting a new hard drive and installing an upgraded operating system. He does a super job, is very reliable, turning up when he says he will and he obviously knows his stuff. Very happy with his work.
Paul Crouch
September 2015 I had my gaming pc upgraded with a new graphics card and while it was in the shop I also had it thoroughly cleaned of all the dust that builds up inside. Ran perfectly fine over the Winter but coming into Spring/Summer I started getting the 'Blue Screen of Death' and random complete shut downs. Tried taking it back to the shop but that was all abandoned and shut. My son asked his computer maintenance colleagues who suggested the power supply needed replacing so 50 later new power box fitted but still the same issue of random shut downs.
Gave Robert at PC Help and Care a call who collected machine on a Friday evening and by Monday had identified and fixed the issue and delivered it back to me.
The issue was there no thermal grease between CPU and the copper pad on the heatsink - it had all been removed during the last service !!!! My PC now runs perfectly and the cost of Roberts excellent prompt at home service was just over half what a large computer shop charges for taking the computer in to them! I highly recommend Robert and I will have no hesitation in calling him first if I need help in the future. Many thanks.
Gave Robert at PC Help and Care a call who collected machine on a Friday evening and by Monday had identified and fixed the issue and delivered it back to me.
The issue was there no thermal grease between CPU and the copper pad on the heatsink - it had all been removed during the last service !!!! My PC now runs perfectly and the cost of Roberts excellent prompt at home service was just over half what a large computer shop charges for taking the computer in to them! I highly recommend Robert and I will have no hesitation in calling him first if I need help in the future. Many thanks.
Shreyas Zanpure
Fantastic bloke. I have been using him for the past 3 years and he never fails to deliver. Reasonable rates is a big plus as well!
Marc O'Brien
Happy to go out of his way to help in any way he can. Always get prompt replies when communicating with him & the work he's done for me so far has been reasonably priced & faultless. He's even nice enough to come collect or drop off things to my home, even if it's out of normal working hours. Highly recommended & will be getting lots of work for me in the future. Thanks Robert :)
Chris Rooks
Would highly recommend - Robert attended to look at a Powerline issue I was having and managed to pinpoint the problem after some testing, however whilst he was here he noticed that the fan on my PC was spinning very fast so looked at and fixed that at the same time for no extra cost. Excellent service and would use again.
Jane Rose
My son had forgotten his password and had not been able to use his laptop for months. Robert enabled us to set up another password. I also had a computer that would not accept internet explorer although it said I was connected. The computer would not receive Google Chrome either. Robert to the pc away and cleaned it completely. Saved the important things I had on it and then reloaded it from scratch for me. Since then it has worked perfectly. Quick effient service. Thank you Robert.
Loukas
Excellent home service for a perfect price. Diagnosed the problem accurately, explained everything in detail, provided me with both the expensive and less expensive solution and manage to save my laptop for a price within my budget. I would recommend Rob and "PC Help and Care" to anyone.
Pat Rudkins
Robert installed new Windows package and got my PC up and working again at a very reasonable price. Prompt and helpful service with home visits included. Would not hesitate to recommend him and will certainly use his services again.
Susan Rowlands
Robert helped me when I had problems with a virus. He came promptly , dealt with the problem effectively and was patient when I asked questions which revealed my ignorance of computers! I would happily use him again and would highly recommend him.