Business Details
21 Years
experience
Managed IT Support & Cybersecurity Experts in Ilkley
Established in 2005, Ilkley IT Services has built a reputation for delivering high-quality, client-focused IT support and cybersecurity solutions to small and medium-sized businesses across Yorkshire. Our team combines advanced technical expertise with a proactive approach to ensure businesses remain secure and operational in an increasingly digital landscape. We prioritise understanding each client's unique needs, offering tailored solutions that optimise existing infrastructure while identifying opportunities for technological advancement. With a strong emphasis on customer service, we maintain long-term relationships with clients in sectors including construction, healthcare, manufacturing, and financial services. Our commitment to staying ahead of industry trends ensures clients benefit from cutting-edge tools and best practices. Backed by 95% of new business coming through client recommendations, we continue to grow while maintaining our core values of transparency, reliability, and straightforward communication.
Services
Managed IT Support
Cybersecurity Solutions
Cloud Services
Backup Systems
Microsoft 365 Support
Web Design
Network Management
VOIP Services
Business Broadband
IT Consultancy
Served areas
- Wharfedale
Details
- Year established: 2005
Highlights and features
- We offer 19 years of proven experience in business IT solutions since 2005
- Our team provides tailored technology strategies for specific business needs
- We maintain 95% client retention through exceptional, responsive support
- Specialists in proactive cybersecurity measures and cloud infrastructure
- Recognised for straightforward technical explanations and transparent pricing
What people say
Excellent experience
Responsive and helpful
Knowledgeable team
Prompt service
Professional and friendly
Services
Managed IT Support
Our managed IT support provides continuous monitoring and proactive maintenance for business systems. This service ensures minimal downtime through regular updates, performance optimisation, and 24/7 system monitoring. Clients benefit from predictable costs and dedicated technical resources tailored to their specific infrastructure requirements.
Cybersecurity Solutions
Comprehensive cybersecurity measures protect businesses from digital threats through advanced firewall management, regular vulnerability assessments, and staff training programs. Our approach combines cutting-edge technology with practical security policies to create robust defence systems against evolving cyber threats specific to each business sector.
Cloud Services
We design and implement scalable cloud solutions that enhance business flexibility and data accessibility. Our cloud services include secure migration strategies, hybrid cloud configurations, and ongoing management to ensure optimal performance. Clients benefit from improved collaboration tools and reduced physical hardware requirements while maintaining strict data protection standards.
Backup Systems
Our backup solutions provide complete data security through automated, encrypted cloud backups combined with local storage options. Regular testing ensures rapid recovery in case of system failures, with customised retention policies to meet specific business continuity requirements while maintaining compliance with industry regulations.
Microsoft 365 Support
Specialist Microsoft 365 implementation and support services optimise productivity tools for businesses. We handle email configuration, license management, and integration with existing systems while providing ongoing technical assistance to maximise the platform's capabilities for document management and team collaboration.
People
Warren Lloyd
Managing Director
With 19 years leading Ilkley IT Services, Warren brings extensive industry experience from helpdesk to IT management roles. He focuses on delivering straightforward technical solutions while maintaining the company's commitment to exceptional customer service and technological innovation.
Matthew
IT Technician
A valued team member since 2021, Matthew provides hands-on technical support with particular expertise in resolving day-to-day IT issues. His approachable nature and technical proficiency make him a key contact for client support requirements across multiple business sectors.
Archie
IT Technician
Joining in 2024, Archie contributes fresh technical perspectives as part of our first-line support team. Recently completing his IT apprenticeship, he combines formal training with practical experience to deliver effective solutions while continuing his professional development.
Ken Hamilton
Commercial Manager
Bringing strategic business development expertise, Ken manages commercial operations while ensuring alignment between technical capabilities and market demands. His leadership helps maintain the company's growth trajectory while preserving core service values.
Louise
Administrator
Essential to office operations, Louise ensures efficient administrative support with remarkable organisational skills. Her attention to detail and operational efficiency contribute significantly to the smooth running of both client-facing and internal business processes.
Questions
What IT services do you offer for small businesses?
We provide managed IT support, cybersecurity solutions, cloud services, backup systems, and Microsoft 365 support tailored specifically for small and medium-sized enterprises.
Do you support businesses outside Ilkley?
Yes, we serve clients across Yorkshire including Leeds, Bradford, Harrogate, and Keighley, with remote support available for businesses further afield.
How do you handle cybersecurity threats?
We implement proactive security measures including advanced firewalls, regular vulnerability assessments, and staff training to protect against evolving cyber threats.
Can you help migrate our systems to the cloud?
Yes, we specialise in secure cloud migration with tailored strategies ensuring smooth transition while maintaining data integrity and business continuity throughout the process.
What response times can we expect for IT issues?
We prioritise urgent matters promptly, with typical response times under 2 hours for critical issues and same-day resolution for most standard technical problems.
Do you provide IT support for specific industries?
We serve diverse sectors including construction, healthcare, manufacturing, and financial services, adapting our technical expertise to meet each industry's unique requirements.
Reviews (8)
Michael Glew
Feb 11, 2022
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A very friendly and personal service. Matt went straight to the problem, explained what he needed to do and sorted everything out. He did not use technical language but was very straight forward in showing me what I needed to do. Brilliant.
Corrie Davies
Feb 01, 2022
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Matthew was an absolute star setting my new laptop up for me with no notice and transferring all my data! Highly recommended
Pierson Stratford
Oct 10, 2021
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Really knowledgeable and helpful. My IT issues are always resolved quickly. I would highly recommend a contract with these guys to look after your team's IT issues.
Maggie Lock
Oct 31, 2020
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I always get a quick response to any problems I am having and they are resolved instantly. This is great for someone like me who is a dinosaur with computers.
Ilkley Dental
I would like to express our sincere thanks to Ilkley IT for their excellent technical support, that has on a number of occasions been lifesaving. Computers in our Dental Surgeries are critical, and the fast repairs carried out by Ilkley IT has been vital to our being able to continue to offer a high level of care for our patients. We opened a new practice in 2016, Ilkley IT replaced all our PCs and our server, connecting our resources together securely to allow straight forward sharing of information whilst safeguarding the privacy and security of our network. Knowing that you are on the end of the phone makes our job a lot easier. Having I.T. support with Ilkley IT gives me not just one person, but a whole technical department without the cost. The advice you have given to us on new equipment, servers and technology to help make our office run smoothly has always been exemplary. Please pass our thanks on to everyone at Ilkley IT Services.
Room To Grow
Ilkley IT have offered great support and advice over the years. Especially during times of expansion and when moving offices. Ilkley IT helped ensure a smooth relocation while moving offices and this went extremely well. Their service has been excellent allowing us to do as much as we can ourselves but responding quickly when we need their assistance. Their team are able to deal with issues remotely or with site visits and are always prompt to respond.
Their communication is always clear and in an understandable manner without resorting to techno-babble and jargon. Friendly people and a good service. We wouldnt hesitate to recommend Ilkley IT Services.
Their communication is always clear and in an understandable manner without resorting to techno-babble and jargon. Friendly people and a good service. We wouldnt hesitate to recommend Ilkley IT Services.
Abbeyfield the Dales
Ilkley ITs service was comprehensive, completely revamping our IT system including new PCs and servers. Their expertise and forward planning has allowed us to grow rapidly without communication or technical difficulties, introducing the extensive infrastructural changes to allow our team the freedom to work from remote sites with the necessary access and security.
Weve experienced rapid growth over the past couple of years, acquiring new sites. Ilkley IT services were with us all the way, and recently have done sterling work in networking and kitting out our latest site in Bingley.
We have been very impressed with the way theyve understood the specifics of our IT requirements and have provided us with a sound and long term solution that gives us the platform for further growth and flexibility.
Ilkley IT Services continue to provide us with excellent and prompt computer support. Knowing that any IT issues will be dealt with in a swift manner gives us peace of mind and keeps our busy office running smoothly.
Weve experienced rapid growth over the past couple of years, acquiring new sites. Ilkley IT services were with us all the way, and recently have done sterling work in networking and kitting out our latest site in Bingley.
We have been very impressed with the way theyve understood the specifics of our IT requirements and have provided us with a sound and long term solution that gives us the platform for further growth and flexibility.
Ilkley IT Services continue to provide us with excellent and prompt computer support. Knowing that any IT issues will be dealt with in a swift manner gives us peace of mind and keeps our busy office running smoothly.
Kineholme
When our IT equipment recently needed refreshing, Ilkley IT Services did an excellent job in providing the necessary materials for our team to perform.
Outsourcing our IT support means we can focus on running our businesses, knowing that we can always rely on them for a quick and efficient response to our problems. Being locally based business, the speedy response is very important to us, and having them remotely accessing our servers and workstations saves a lot of time.
We really valued Ilkley IT Services expertise and honesty when it came to bringing in new hardware and software solutions and have been impressed with the level of personal service weve received. I have no hesitation in recommending Ilkley IT Services to other companies requiring professional IT support and consultation.
Outsourcing our IT support means we can focus on running our businesses, knowing that we can always rely on them for a quick and efficient response to our problems. Being locally based business, the speedy response is very important to us, and having them remotely accessing our servers and workstations saves a lot of time.
We really valued Ilkley IT Services expertise and honesty when it came to bringing in new hardware and software solutions and have been impressed with the level of personal service weve received. I have no hesitation in recommending Ilkley IT Services to other companies requiring professional IT support and consultation.