Business Details
24 Years
experience
Emergency
services
Trusted IT Solutions for Businesses and Home Users
Support Lounge was established in 2002 to address the IT and telecommunications needs of home users and small businesses. Our operations combine technical expertise with rapid response capabilities, utilising a fleet of motorbikes and scooters to deliver on-site support for urgent IT issues. We specialise in resolving critical hardware failures, broadband faults, and system recovery scenarios while maintaining transparent pricing structures for both business and residential clients. Our team has accumulated extensive experience in diagnosing complex technical problems, implementing network security solutions, and providing cost-effective technology upgrades. We prioritise clear communication throughout service delivery, ensuring clients understand both the nature of technical issues and the solutions implemented. Our commitment to quality is demonstrated through consistent service standards maintained over nearly two decades of operation in the Wembley area.
Services
Data Recovery
Broadband Installation
On-Site Support
VOIP Telephony
Laptop Repairs
Printer Repairs
VPN Networks
Email Solutions
Details
- Year established: 2002
Highlights and features
- Established in 2002 with proven IT support expertise
- Rapid on-site response using motorbike fleet
- Transparent pricing for business and home services
- Specialists in urgent hardware and network repairs
- Fixed-price options for common technical problems
Services
On-Site Support
Our rapid response service addresses urgent IT issues at your location using motorbike transport for quick arrival. We handle hardware failures, network outages, and system crashes with professional diagnostics and repair solutions. This service suits businesses requiring immediate technical assistance to maintain operational continuity.
Data Recovery
We specialise in retrieving lost or corrupted data from damaged storage devices using advanced recovery techniques. Our engineers handle hard drive failures, accidental deletions, and system crashes while maintaining data integrity. This service includes diagnostic assessment and recovery options tailored to specific storage media issues.
Broadband Installation
We configure and install broadband connections including ADSL wireless routers with network security optimisation. Our technicians ensure stable connectivity, proper equipment configuration, and performance testing. This service covers both residential and business broadband requirements with ongoing support options.
VOIP Telephony
We implement Voice Over IP solutions for businesses seeking cost-effective communication systems. Our services include system design, hardware supply, and integration with existing networks. We provide scalable solutions with call management features and ongoing technical support for business phone systems.
Laptop Repairs
Our technicians diagnose and repair laptop hardware and software issues including screen replacements, battery problems, and operating system failures. We use genuine replacement parts and perform diagnostic testing to ensure complete functionality restoration. This service includes data preservation during repair processes.
Questions
What IT services do you offer for businesses?
We provide on-site support for urgent IT issues, network security solutions, broadband installation, and hardware repairs using motorbike transport for rapid response.
Do you offer home computer repair services?
Yes, we offer the same prompt call-out service for home users with virus removal, hardware repairs, and broadband connectivity issues.
What areas do you cover?
We serve Wembley (HA0, HA9), Harrow (HA1, HA2, HA3) and surrounding areas with our rapid response IT support.
Are your prices fixed or hourly?
We charge hourly rates (business: £90 + VAT, home: £103.50 incl VAT) with some fixed-price options for common technical problems.