Business Details
19 Years
experience
Emergency
services
Trusted IT Support for UK Start-Ups & SMBs
Established in 2007, Kimbley IT has evolved from a residential tech support business into one of the UK's most responsive Google Workspace-focused IT support providers. Our team delivers proactive IT solutions designed to prevent disruptions while enabling businesses to leverage technology for growth. With expertise in AI integration, cybersecurity, and cloud infrastructure, we specialise in providing tailored support packages for start-ups, scale-ups, and SMEs across the UK. Our 24/7 system monitoring and instant response capabilities ensure minimal downtime, while our certified professionals offer expert guidance on productivity tools and data protection. We maintain transparency through fixed pricing models and prioritise client education to foster long-term technological independence. Our Cyber Essentials accreditation demonstrates our commitment to maintaining the highest security standards for client businesses.
Services
IT Support
Cybersecurity
Cloud Backups
Google Workspace
Network Monitoring
AI Integration
Compliance Support
On-site Assistance
Served areas
- West Midlands
Details
- Year established: 2007
Highlights and features
- We provide 24/7 system monitoring with instant response times
- Our team holds Google Workspace specialist certifications
- We guarantee fixed pricing with no hidden fees
- We implement proactive cybersecurity measures including MFA enforcement
- We offer AI-powered productivity solutions within Google Workspace
Associations and certifications
- Cyber Essentials
What people say
Instant help available
Proactive problem prevention
Reliable 24/7 monitoring
Expert Google support
Secure data protection
Services
IT Support Package
Our comprehensive IT support package provides unlimited technical assistance tailored for UK businesses. With instant response times and proactive system monitoring, we ensure minimal downtime while maintaining robust cybersecurity protections. The service includes AI-powered productivity tools and daily cloud backups to safeguard your data. Our certified engineers deliver both remote and on-site support to meet your specific business needs.
Google Workspace
We specialise in implementing and managing Google Workspace solutions for growing businesses. Our package includes secure email, cloud storage, and collaboration tools with built-in AI capabilities. We ensure seamless integration across devices while maintaining strict data protection protocols. Our team provides ongoing optimisation to maximise your team's productivity and efficiency within the Google ecosystem.
Cybersecurity
Our cybersecurity solutions include advanced threat protection, enforced multi-factor authentication, and continuous monitoring of your IT infrastructure. We implement automated security policies to prevent data breaches while maintaining compliance with industry standards. Our Cyber Essentials-accredited team provides regular security audits and staff training to maintain robust digital defences.
Cloud Backups
We offer comprehensive cloud backup solutions with multiple daily backups of your Google Workspace data. Our system enables instant file restoration while maintaining strict access controls. The service includes automated retention policies and legal hold capabilities to ensure compliance with regulatory requirements and protect against data loss.
Network Monitoring
Our 24/7 network monitoring service proactively identifies and resolves potential issues before they impact operations. We maintain optimal connectivity and performance across all devices while implementing secure Wi-Fi configurations. The service includes DNS management and email deliverability optimisation to ensure reliable business communications.
People
James Kimbley
Founder
Founder of Kimbley IT with 17 years' experience in IT support. Specialises in AI integration and Google Workspace solutions. Leads strategic development of proactive IT management systems.
Kyle Heath
Co-Founder
Co-founder with expertise in empathetic IT support solutions. Focuses on technical implementation and client relationship management for small business clients.
Maisie Laing
Finance
Manages financial operations with a focus on maintaining transparent pricing structures and budget optimisation for client IT solutions.
Kai Bains
Operations
Oversees operational efficiency in service delivery. Implements process improvements to maintain rapid response times and service reliability.
Zain Baily
Operations
Supports operational management with a focus on system implementation and maintaining service quality standards across all client engagements.
Questions
What IT support services do you offer for start-ups?
We provide comprehensive IT support including 24/7 monitoring, cybersecurity, Google Workspace management, and instant technical assistance tailored for growing businesses.
How does your pricing structure work?
Our pricing is £100–£150 per team member monthly (ex VAT) with no hidden fees. This includes all support, security measures, and productivity tools.
Do you offer on-site IT support?
Yes, we provide on-site support when required for urgent issues or planned maintenance while maintaining rapid remote assistance options.
How do you handle data security?
We implement enforced MFA, continuous monitoring, daily cloud backups, and role-based access controls to maintain comprehensive data protection.
Can you help with Cyber Essentials certification?
Yes, we provide full support for Cyber Essentials certification including preparation, implementation, and renewal assistance.
What productivity tools do you include?
Our package includes Google Workspace with Gmail, Drive, Calendar, Meet, and Gemini AI integration for enhanced productivity.
Videos
Reviews (24)
Heather Townsend
Jan 17, 2022
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We have had Kimbley IT as our outsourced IT provider for the last 4 years. They keep us informed and are very responsive and helpful. As a business owner there are so many things which naturally you need to fix or sort. Being able to quickly delegate to Kimbley has taken a big weight of my mind and also freed me up to do the things I need to do. Yes, we may have disagreements occasionally about apple vs windows vs chromebooks, but we highly recommend them as a business. In fact we have recommended them to our client base.
Heather Townsend
Jan 03, 2022
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We have had Kimbley IT as our outsourced IT provider for the last 4 years. They keep us informed and are very responsive and helpful. As a business owner there are so many things which naturally you need to fix or sort. Being able to quickly delegate to Kimbley has taken a big weight of my mind and also freed me up to do the things I need to do.
Yes, we may have disagreements occasionally about apple vs windows vs chromebooks, but we highly recommend them as a business. In fact we have recommended them to our client base.
Yes, we may have disagreements occasionally about apple vs windows vs chromebooks, but we highly recommend them as a business. In fact we have recommended them to our client base.
Chloe Waight
May 28, 2021
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Would highly recommend Kimbley IT to any business that needs IT support. We've used Kimbley IT for the last 4 years and the team are always knowledgeable, responsive and helpful. Thanks guys!
Marc Copson
May 27, 2021
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Used many IT companies, Kimbley are my last.. take the jump, you wont look back... best thing I have done
Craig Michel
Jul 14, 2020
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Kimbley IT are quite simply the best IT company I have ever used. Not only are they knowledgeable and experienced, they are passionate about what they do too. They take time to listen to our requirements, and have bent over backwards to accommodate our needs. It's taken time to get used to G-Suite after using Microsoft Office365 for so many years, but James and Kyle have been with us for every step of the journey. I cannot recommend these guys highly enough.
Aaron Nihat
Jan 05, 2020
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As an IT business owner, I often speak to other IT businesses around the UK to share knowledge and ask for advice. Any time I have spoken with Kimbley IT, they have provided excellent sound advice. They really know their stuff!
Aaron Nihat
Nov 22, 2019
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As an IT business owner, I often speak to other IT businesses around the UK to share knowledge and ask for advice. Any time I have spoken with Kimbley IT, they have provided excellent sound advice. They really know their stuff!
Kate Grantham
Mar 11, 2019
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Kimbley IT delivered G Suite training to our team. James and Kyle were so knowledgeable and led an incredibly engaging and information session, enabling our small team to develop their skills and learn new ways of working more efficiently and optimising our time with the tools that we have. Thank you!
Chris Sutor
Feb 26, 2019
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Kimbley IT have been looking after my companies' computers for many years. They are incredibly professional, always on time, super polite and well mannered and always work around our business so we don't even know they are there and our IT ticks along nicely.
Hannah Hunter
Nov 27, 2018
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I couldn't recommend Kimbley IT enough. James and Kyle are a delight to work with and provide a friendly, first-class service for anyone looking for business IT support. As well as top notch day to day service and quick responses, they have also helped recommend and implement processes to help the business run more efficiently.
Judith Robson
Oct 19, 2018
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Kyle and James have been 'awesome' over the last few months, not only with the move to google but their patience and assistance with all our other IT issues, which have been challenging at times! Highly recommend Kimbley, it's great to have the reassurance that our IT is in such capable hands.
Nicola Sorrell
Oct 19, 2018
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Kyle and James at Kimbley IT have been absolutely fantastic over the past six months; from helping us plan our migration from Microsoft to Google to being there to manage the learning curve. Highly recommend this incredible team!
Ian Butler
Jun 22, 2015
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Kimbley IT have been nothing but excellent. They have sorted out all our IT. For a monthly fee they keep it running smoothly. We also had Google Apps deployed which has be a godsend for managing emails and events at our busy shooting ground.
Adam Ramalingum
Dec 22, 2013
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We are a small property development company that decided to upgrade our bulky servers in our office to a new virtual Google Apps system. Kimbley IT helped us to migrate all of our Outlook emails to Gmail, along with our data to the new Google Drive. Kimbley IT ensured that the whole process went as smoothly as possible and that it didn't affect the day to day running of the company. They were extremely patient with our staff when it came to answering all our questions about Google Apps. Their level of service was excellent and we are already benefitting from the new upgrade. Thanks Again.
Susa Reyes
Jun 29, 2012
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I was given detailed information about the problem and the possible causes for this. The price quoted was what then established accordingly. Excellent pick up and return service from my wrk, quick and very helpful! Many thanks.
Peter Jordan
Jun 06, 2012
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Would highly recommend this company, from first contact they were very helpful and very knowledgable. Always kept in contact with me letting me know exaclly what was going on so that there were no surprises on cost, and kept me up to date on progress etc. Had a laptop that had a badly cracked screen and also had a netbook that the screen kept going off or locking up the track pad etc. They were taken away and repaired and returned. Excellent service.
Andrew A.
Feb 18, 2012
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Friendly, efficient and trustworthy service and very good quality. I would certainly recommend Kimbley.
Mike Dennis
Feb 12, 2012
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My computer suddenly died on me, I phoned Kimbley and the next day James collected it, diagnosed fault as terminal (dead motherboard), helped me choose a suitable replacement, transferred data over for me and I was up and running again in a few days. Very efficient service at a good price, have already recommended to others.
Richard Tubb
Kimbley IT helped me to migrate my e-mail from Office 365 to Google Apps. The service was exceptional! The migration process was flawless, with common problems anticipated, and James' gave me one-on-one tuition and support. I consider James to be an expert in his field.
Adam Ramalingum
We are a small property development company that decided to upgrade our bulky servers in our office to a new virtual Google Apps system. Kimbley IT helped us to migrate all of our Outlook emails to Gmail, along with our data to the new Google Drive. Kimbley IT ensured that the whole process went as smoothly as possible and that it didn't affect the day to day running of the company. They were extremely patient with our staff when it came to answering all our questions about Google Apps. Their level of service was excellent and we are already benefitting from the new upgrade.
Sarah Firnberg
I am totally impressed with the service I got from Kimbley Computers. The service was fast, reliable and thoroughly professional, and what's more, it was very reasonably priced.
James sorted out all the niggling problems which had been plaguing my computer for months, and sorted out lots of further issues which I hadn't even originally asked him to do. I highly recommend this company.
James sorted out all the niggling problems which had been plaguing my computer for months, and sorted out lots of further issues which I hadn't even originally asked him to do. I highly recommend this company.
Emma Cheney
Excellent Service!! They came out to fix my laptop as soon as they could, which was within 24 hours. Responded to me within 15 minutes of leaving a message. Tried to help me over the phone, but as soon as I couldn't do it they arranged to come out to see me. They text with an ETA which was really helpful so I could plan me evening, and arrived exactly the time the text said. When he arrived, he was very friendly and helpful and completely fixed my laptop in no time at all!! Would strongly recommend to other companies/people!!
Julia Liu
I am really happy with the flexible and prompt service! I accidently cracked my laptop screen, but couldn't get it fixed during working hours, so they fitted a new one in the evening for me! I will definitely recommend them to others.
Chris Sutor
Kimbley Computer Services was recommended by a friend when I needed my computer fixed - and they sorted the problem out really quickly. I've since used them for upgrading components, advice and regular maintenance of my system. Very pleased with the service.