Business Details
21 Years
experience
Your Trusted IT Partner in Cardiff
Penguin Internet is an IT services company based in Cardiff, Wales, UK. Established in 2005, we combine over 30 years of industry experience with a commitment to delivering high-quality, bespoke solutions. Our services include web hosting, domain registration, server management, network installations, and computer repairs, all supported by in-house infrastructure and 24/7 monitoring. We prioritise customer feedback to continuously improve our offerings, ensuring tailored support without off-the-shelf limitations. Our team maintains full control over infrastructure, enabling rapid resolution of issues without reliance on third parties. With a focus on reliability and customer-centric service, we serve businesses and individuals nationwide.
Services
Web Hosting
Domain Registration
Remote Support
Network Installations
Computer Repairs
Server Management
CCTV Systems
Access Control
Website Design
E-commerce Solutions
Served areas
- Cardiff, Newport
Details
- Year established: 2005
Highlights and features
- 30+ years of combined IT expertise with in-house infrastructure
- 24/7 server monitoring and rapid issue resolution
- Bespoke solutions without off-the-shelf limitations
- Direct support from experienced technicians with full control
- 90% of business comes from customer recommendations
What people say
Most professional
Promptly respond
Excellent service
Fantastic relationship
Outstanding support
Services
Web Hosting
Our web hosting services provide fast, secure, and scalable solutions using enterprise-grade cPanel infrastructure. Clients benefit from 24/7 server monitoring, 99.9% uptime guarantees, and full UK-based support. Ideal for businesses requiring reliable online presence with flexible resource allocation.
Remote Support
Secure remote computer support resolves issues quickly without onsite visits. Available for PC/Mac systems, covering software troubleshooting, malware removal, and configuration. Charged in 30-minute increments with immediate technician access during office hours.
Network Installations
Structured cabling and network infrastructure services using CAT5/6 and fibre optics. Includes wireless setup, VLAN configurations, and business-grade connectivity. Designed for minimal disruption with options for after-hours installation to avoid operational impact.
Computer Repairs
Component-level repairs for desktops, laptops, and peripherals. On-site diagnostics with loaner equipment available for critical systems. Specialised in data recovery, hardware upgrades, and cost-effective solutions prioritising component reuse where possible.
Maintenance Contracts
Flexible maintenance agreements with guaranteed response times starting at 2-hour remote support. Includes hardware/software support, system monitoring, and priority service levels. Contracts start from 10/month per device with scalable options for businesses.
Questions
What IT services does Penguin Internet offer?
We provide web hosting, domain registration, server management, network installations, computer repairs, CCTV systems, access control, and bespoke website design solutions.
Are Penguin Internet's services available outside Cardiff?
While based in Cardiff, we serve clients nationwide across the UK with both on-site and remote support options.
How quickly does Penguin Internet respond to support requests?
Our standard support guarantees 4-hour remote response and 12-hour on-site response during working hours, with priority options available.
Do Penguin Internet's hosting services include SSL certificates?
Yes, we offer SSL certificate installation and dedicated IP addresses to support secure websites.
Can Penguin Internet help with business network infrastructure?
We design and install structured cabling, fibre optics, and wireless networks tailored to business requirements, including VPN connectivity.
What payment options are available for Penguin Internet's services?
We accept major credit/debit cards and bank transfers for our services, with flexible contract terms available.
Reviews (17)
Brightlink Learning
Apr 14, 2022
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Always great service and support from the Penguin team, I often recommend them to other businesses and individuals as well as working with them for my own businesses.
Abi Gedye
Apr 12, 2022
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Penguin Internet UK supply and excellent web tools for web hosting and domain management. Their customer services is particular good, with quick responses which always help fix what you are trying to solve. Best hosting company by far, especially as their team is based on the UK.
Robyn Harris
Feb 21, 2022
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I met Chrissie of Penguin through networking some time ago. I'd heard good reviews of their work and when I decided to migrate my website away from a provider I was less than happy with, I asked Penguin to take this on. My site was huge and it took some doing, but Penguin took care of everything. They also then moved my emails - again not an easy job due to my previous provider - but Penguin handled it all and sorted out the glitches.
I felt like I was in safe hands and I'm so grateful to have had the teams support as I'm NOT tech savvy! Not only this, but they've saved me money and helped to streamline things for me. Feeling very grateful right now!
I felt like I was in safe hands and I'm so grateful to have had the teams support as I'm NOT tech savvy! Not only this, but they've saved me money and helped to streamline things for me. Feeling very grateful right now!
Robyn Harris
Feb 03, 2022
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I met Chrissie of Penguin through networking some time ago. I'd heard good reviews of their work and when I decided to migrate my website away from a provider I was less than happy with, I asked Penguin to take this on. My site was huge and it took some doing, but Penguin took care of everything. They also then moved my emails - again not an easy job due to my previous provider - but Penguin handled it all and sorted out the glitches.
I felt like I was in safe hands and I'm so grateful to have had the teams support as I'm NOT tech savvy! Not only this, but they've saved me money and helped to streamline things for me. Feeling very grateful right now!
I felt like I was in safe hands and I'm so grateful to have had the teams support as I'm NOT tech savvy! Not only this, but they've saved me money and helped to streamline things for me. Feeling very grateful right now!
Sharon Thomas
Sep 02, 2021
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Amazing quick service reasonably priced even if you have insurance I would recommend speaking to penguin first as my repair cost less than my excess. Will use again and highly recommend
Edward Bulfin
May 20, 2021
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I have used Penguin Internet for many years. They are always there when I mess up my own site or when technology advances beyond my level of competence. Their prices seem very fair compared to other hosting companies, but not many competitors come even close to them when it comes to continued web presence for their customers. I am not sure of the exact date I first took up their hosting service but it has been decades with little downtime. I would highly recommend them for web hosting for any size of website and will be using them for decades to come.
Deehan Cooper
Nov 06, 2020
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An outstanding service! solved my issue immediately and I have signed up since for their services. Can highly recommend!
Kathryn Emma Morgan
Sep 13, 2020
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Amazing service. From my daughter ruining her laptop with slime to us trying to fit a new keyboard that turned out to be faulty, I succumbed and contacted Chrissie. Laptop was completely repaired in a few days and the cost was minimal. Will definitely come back with any of our IT issues!
Keith Davis
Jun 04, 2020
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I have been with Penguin now for almost 5 years and have many services with them. I have found their reponse to tickets fast and informative, professional. Many times I have asked for help with Dedicated servers, hosting, domains... and have had same day replies. I also manage my clients webspaces through them and this too has made a huge difference in my work time with Penguin often supporting Both myself and the client!
Starting out in business online? You won't go far wrong here!
Starting out in business online? You won't go far wrong here!
Keith Davis
Jan 12, 2020
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I have been with Penguin now for almost 5 years and have many services with them. I have found their reponse to tickets fast and informative, professional. Many times I have asked for help with Dedicated servers, hosting, domains. and have had same day replies. I also manage my clients webspaces through them and this too has made a huge difference in my work time with Penguin often supporting Both myself and the client! Starting out in business online? You won't go far wrong here!
Louise Griffiths
Jun 09, 2019
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Still waiting for my laptop after being told it would be ready in a week, 3 weeks later apparently they are still waiting for the part, so it will be 4 weeks and who knows if it will be ready next Friday.
Ben Cowley
May 26, 2018
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Fixed my laptop after a Windows 10 update corrupted my computer. Great service and reasonable pricing. Would definitely recommend!
Paul Davies
Mar 12, 2018
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Have had several different repairs done to various computers of mine, and have always been treated professionally, quickly, and work done has always been thorough and quickly done (where possible), and at competitive prices! Keep up the great work guys!
Vicki S.
Jan 15, 2018
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The boys were very friendly and incredibly good value. Saved me an awful lot of stress and loads of money. They wont have seen the last of me
Beverly Fletcher
Jan 26, 2017
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I had to get my laptop repaired after some problems. Ben sorted it altho' it wasn't easy and I've picked it up today. Great result and excellent customer service. Thank you.
Paul Davies
Have had several different repairs done to various computers of mine, and have always been treated professionally, quickly, and work done has always been thorough and quickly done (where possible), and at competitive prices! Keep up the great work guys!!
Jojo Thomo
Excellent service! Fixed my computer very swiftly today. Would whole heartedly recommend this company.