Business Details
30 Years
experience
Your Trusted IT Partner in Harlow
Established in 1996, we have built a reputation as a trusted provider of comprehensive IT solutions across Harlow, Sawbridgeworth, Bishop's Stortford, Hertford, Epping and surrounding areas. Our team of certified technicians specialises in PC, laptop and Mac repairs, offering same-day service for urgent cases reported before 10am. We combine technical expertise with clear communication, ensuring clients understand the work being performed while maintaining complete transparency throughout the process. Our business services include network setup, server maintenance and remote IT support designed to enhance operational efficiency for companies of all sizes. Website development remains a core offering, with custom-designed digital platforms that reflect each client's unique identity and business objectives. Through consistent investment in staff training and technical resources, we maintain our position at the forefront of industry advancements. Customer satisfaction forms the foundation of our approach, demonstrated through our commitment to punctuality, clear pricing and thorough post-service follow-up. Our technicians hold multiple industry certifications and maintain active partnerships with leading technology providers including Dell and HP. Over nearly three decades in operation, we have developed tailored solutions for both residential and commercial clients, addressing everything from basic hardware upgrades to complex network infrastructure projects. This combination of technical capability and customer-focused service delivery has earned us consistent five-star ratings across multiple review platforms.
Services
Computer Repairs
Website Design
Network Setup
Remote Support
Data Recovery
Virus Removal
Email Hosting
Public Wi-Fi Installation
SEO Services
Hardware Upgrades
Details
- Year established: 1996
Highlights and features
- We offer same-day IT repairs for urgent cases reported before 10am
- Our certified technicians hold multiple industry-recognised qualifications
- We provide both onsite and remote IT support options
- We guarantee transparent pricing with no hidden fees
- We maintain active partnerships with leading technology providers
Associations and certifications
- Dell Registered Partner
- HP Authorised Reseller
What people say
Superb service
Excellent value
Quick and helpful
Professional and accurate
Highly recommended
Services
Computer Repairs
We specialise in comprehensive computer repairs for PCs, laptops and Macs. Our certified technicians diagnose and resolve hardware and software issues with clear communication throughout the process. Services include virus removal, hardware upgrades and data recovery, with same-day options available for urgent cases reported before 10am.
Website Design
Our custom website design service creates digital platforms that reflect business identities and objectives. We develop both standard template and fully custom websites with features including SEO optimisation, content management systems and e-commerce functionality. All websites receive ongoing technical support and maintenance options.
Network Setup
We provide complete network solutions for businesses, including wired and wireless infrastructure setup. Our services optimise device sharing, centralise administration and implement security protocols to reduce downtime. Solutions scale from small office networks to enterprise-level systems with server maintenance options.
Remote Support
Our remote IT support service provides immediate assistance for technical issues without requiring onsite visits. Available for both residential and business clients, this service handles software troubleshooting, system updates and security checks through secure remote connections, reducing response times and operational disruption.
Data Recovery
We offer professional data recovery services for failed storage devices and accidental deletions. Using specialist equipment, we retrieve critical information from damaged hard drives, SSDs and other storage media. The service includes backup solutions to prevent future data loss incidents.
Questions
Do you offer same-day computer repairs?
Yes, we provide same-day service for urgent cases reported before 10am Monday to Friday.
Which areas do you cover?
We serve Harlow, Sawbridgeworth, Bishop's Stortford, Hertford, Epping and surrounding areas in Essex and Hertfordshire.
Can you help with business IT networks?
Yes, we offer complete network solutions including setup, maintenance and security for businesses of all sizes.
Do you provide website maintenance?
All our websites include ongoing technical support and maintenance options to ensure optimal performance.
Are your technicians certified?
Yes, our team holds multiple industry-recognised certifications and maintains active partnerships with major technology providers.
Can you assist with remote IT support?
Yes, we offer secure remote support for software issues, system updates and security checks without onsite visits.
Reviews (17)
Frank Mccarthy
Mar 05, 2022
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I have availed of the services Brilliant IT for a number of years. They pride a Profession and friendly service- @ a reasonable cost. They also, provide an after Sales service e.g. Icon on Computer which allows access (with owner's permission) to fix the problem. Marks 10 out of 10 awarded.
Graham Tanner
Feb 03, 2021
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I have used Brilliant IT Services for approx 5 years, They built my desktop, repaired laptops, installed security etc., a go to professional and reliable service that you can rely on
Sanliston
Feb 03, 2021
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I had a battery and charging related problem with my Lenovo Legion Y530 for over half a year, which unfortunately Curry's world and Lenovo couldn't fix as they couldn't source the replacement parts. Fortunately for me, I came across Brilliant IT Services who solved the issue for me in as little as 2 weeks with full transparency and updates regarding what parts they used and the fixes they implemented. In addition to this they picked up and returned the laptop using a courier which I found to be convenient.
Graham Tanner
Nov 13, 2020
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I have used Brilliant IT Services for approx 5 years, They built my desktop, repaired laptops, installed security etc., a go to professional and reliable service that you can rely on
Neela Hibbert
Jul 08, 2020
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Thank you for continuous support for the last 15 years. Always been there when we need you. Immensely helpful and i would recommend Brilliant IT to any organisation.
Mick Cleary
May 17, 2020
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Great company. Helped me to fix my laptop when HP insisted I needed a new motherboard. Brilliant IT helped me solve the problem without an expensive repair. Thank you for all of your help, good to know we have a professional IT repair service in Harlow.
Tip Top Ironing & Cleaning
Feb 13, 2020
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Mike and his team have supported our personal and business IT systems for many years now and they have always provided a friendly and prompt service. Cost is always reasonable in relation to the work and support given. Its reassuring to know that if we do encounter any issues Brilliant IT are only a phone call away. I would not hesitate to recommend Brilliant IT to anyone. Many thanks Bob.
Mick Cleary
Nov 15, 2019
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Helped me to fix my laptop when HP insisted I needed a new motherboard. Brilliant IT helped me solve the problem without an expensive repair. Thank you for all of your help, good to know we have a professional IT repair service in Harlow.
Sarah Pearce
Jun 01, 2016
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Very good service. James sorted the problem effectively and now laptop works great. Would recommend to anyone needing pc or laptop repairs.
Irene Moses
Nov 02, 2015
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Happy with Brilliant IT's service. One of the things that I love is that you come the same day or the next day - I don't have to wait like a week. Very good response and knowledgeable! I will recommend to everybody. Many Thanks. Irene.
Ros Banfill
Jul 29, 2014
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Very prompt, nice to know people who can sort out my PC issues as I get confused easily. Many thanks.
Carole Whitting
Apr 04, 2014
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Pleased to say Brilliant IT are still providing us with an excellent service, now in a servicing and tuition capacity. They always answer their telephone promptly and visit really quickly if required. We really trust their integrity especially when it has been necessary to take one of our laptops to their workshop for further testing. If you want an honest, reliable and knowledgeable IT service we would thoroughly recommend you give them a try.
Eileen Daly
Jan 18, 2014
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I have been using their services for over 10years and I am very pleased with their service and professionalism. If you call in the morning they will do their best to visit the same day. Some problems they can resolve over the phone. They 'built' my desktop PC to match my requirements and service it annually. I am just an amateur using my PC for home use and they are very patient in explaining things in straightforward terms. Moreover unlike some other companies they do not take ages to repair items. I have recommended their services over the years to several friends and they also continue to use them.
Nila Hibbert
Dec 25, 2013
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Brilliant IT has been excellent in the service they have delivered to us. We have recommended Brilliant IT to many of our friends and colleagues and they have all praised the service. They are always available at short notice and have customer service second to none. I will continue to recommend Brilliant IT to all my friends.
Tony Pedel
Been a customer for 8 years and counting. Reliable and great service - I wouldn't go anywhere else. Friendly from the receptionist to the rest of the team. I could only recommend Brilliant IT in the highest regard. Fair prices and friendly service.
Sarah Rowe
Very good service. James sorted the problem effectively and now laptop works great. Would recommend to anyone needing pc or laptop repairs.
Alan Hiscock
Reliable service. I got a call to let me know the chap was on his way. Fixed my poor PC and gave me good advice on what to do next time. 5 stars!