Business Details
22 Years
experience
Trusted Computer Repairs & IT Support in Crowborough
Established in 2004, PCPROTECH is a family-run business serving home users and small businesses across Crowborough, Tunbridge Wells, and surrounding areas. Our team of experienced engineers specialises in computer repairs, remote support, and bespoke web design, combining technical expertise with a commitment to personalised service. With over two decades of industry experience, we prioritise transparency, avoiding hidden costs while delivering high-performance solutions tailored to individual client needs. Our remote support system operates via secure in-house servers, ensuring rapid response times and minimal downtime. We offer comprehensive services including laptop screen replacements, virus removal, data recovery, wireless broadband installations, and cloud-based security solutions. As an authorised AVG/AVAST reseller, we provide advanced internet security subscriptions to protect clients against evolving cyber threats. Our web design services, delivered through sister company TechWebs, create cost-effective, responsive websites optimised for all devices. By maintaining long-term partnerships with clients, we ensure ongoing technical support that adapts to changing requirements. Our dual approach of onsite visits and remote access guarantees flexibility in resolving computer issues efficiently. This combination of technical proficiency and customer-centric values has earned us consistent positive feedback from businesses and individuals across East Sussex.
Services
Computer Repairs
Remote Support
Web Design
Laptop Repairs
Virus Removal
Data Recovery
Broadband Installation
Cloud Security
Software Support
Hardware Upgrades
Details
- Year established: 2004
Highlights and features
- Over 20 years of experience in computer support and repairs
- Secure in-house remote support system with real-time updates
- Transparent pricing with no hidden costs
- Family-run business prioritising long-term customer relationships
- Authorised reseller for industry-leading antivirus solutions
Associations and certifications
- Avast Business CloudCare
- AVG/AVAST Authorized Reseller
What people say
Exceptional customer service
Prompt and on time
Excellent work throughout
Highest level of service
Helpful hints and tips
Services
Computer Repairs
We provide comprehensive computer repairs for desktops and laptops, addressing hardware failures, software conflicts, and performance issues. Our engineers deliver onsite solutions for businesses and home users across East Sussex. With no call-out charges for most repairs, we combine technical expertise with cost-effective pricing to restore system functionality efficiently.
Remote Support
Our secure in-house remote support system enables instant troubleshooting of software issues without requiring onsite visits. Sessions start at 60 per hour with real-time technician updates via email and mobile. This service reduces downtime while maintaining data security through encrypted connections and automatic session logs.
Web Design
Through sister company TechWebs, we develop responsive websites optimised for all devices. Services include domain registration, content management systems, and integration with job listing platforms. Our designs focus on usability and performance, with hosting available on high-spec UK servers to ensure fast load times and reliable uptime for business clients.
Laptop Repairs
Specialist laptop repairs including screen replacements, memory upgrades, and hardware diagnostics. We offer collect-and-return options for convenience, with transparent pricing starting at 60 per hour. Our engineers handle all major brands and models, ensuring minimal disruption to personal and business users across Tunbridge Wells.
CloudCare Security
Avast Business CloudCare provides cloud-based antivirus protection with automatic updates and real-time web filtering. This annual subscription service secures multiple devices against malware, phishing, and online threats. We configure and monitor these systems to ensure continuous protection while allowing clients to focus on their core business operations.
People
Vincent
Owner
With over 20 years in computer engineering, Vincent leads PCPROTECH's technical team. His expertise spans system architecture, cybersecurity, and client-focused IT solutions. He personally oversees complex repairs and maintains the company's secure remote support infrastructure.
Questions
What areas do you cover for onsite services?
We provide onsite computer repairs and support in Crowborough, Tunbridge Wells, East Sussex, and surrounding areas.
Do you offer remote support outside business hours?
Our remote support service operates during standard business hours with technicians available via queue system and callback option.
What payment methods do you accept?
We issue invoices via email with payment due upon receipt, typically processed through bank transfers or card payments.
Can you help with urgent computer problems?
While we don't offer emergency services, our remote support can often resolve critical software issues within minutes of connection.
Do you provide warranties for repairs?
We offer standard warranties on hardware replacements and guarantee satisfaction with all completed repair work.
How do you handle data security during repairs?
Our remote support uses encrypted connections, and we recommend clients back up data before any hardware repairs commence.
Videos
Reviews (6)
Jetting Services Direct
Nov 11, 2016
Report
Vincent arrived on time and definitely knows his stuff. He fixed our problems and then made suggestions on how we could improve our system including pc backups and computer security. Would recommend him to anyone in Tunbridge Wells who has computer issues.
John Bell
PCPROTECH provide support for all our needs and we have used them for many years. Vincent does our Computer Support, Hosting, Website, Emails and our Internet Security for all our computers at our office in Frant Road. I would highly recommend his services
Robert Davies
We at Sector have use PCPROTECH on a regular bases and there services have been excellent, this is why we use them time and time again. PCPROTECH always give us the highest level of service, therefore we fill that we have built a long lasting partnership with them and will continue using them in the future. Keep up the good work.
Linda Riley
I had an old machine but could not afford a new one at this moment in time. PCPROTECH gave me some friendly advice and made me feel at ease with the whole service. They kept me informed step-by-step and serviced my existing computer so that it worked more effectively without the need of paying out for a new one. Because the machine is now considered old, I am always worried about compatibility problems with new products on the market. PCPROTECH provided me with the right product with a hassle free service, so there was no need worry about compatibility problems.
Vivienne Beament
PCPROTECH delivered an excellent friendly service, prompt and on time. I never had to worry about losing my existing data, all the setup was done at no extra cost and even my data and Internet details were transferred from my old machine. My new machine was so much quicker and made Internet browsing more effective, even the engineer was kind enough to give me more hints and tips on using the new machine more effectively.
Jetting Services Direct
Vincent arrived on time and definitely knows his stuff. He fixed our problems and then made suggestions on how we could improve our system including pc backups and computer security. Would recommend him to anyone in Tunbridge Wells who has computer issues.