Business Details
28 Years
experience
Emergency
services
Your Trusted IT Support Partner in Brighton & Hove
Established in 1998, PcHelpMan has built a reputation as a trusted provider of IT support services for businesses and home users across Brighton, Hove, and beyond. Our team of highly skilled technicians combines over 25 years of industry experience with a commitment to delivering personalized, holistic solutions tailored to each client's unique needs. We specialize in cloud migration, cybersecurity, network maintenance, and data recovery, supported by 24/7 remote monitoring and management capabilities. Our engineers hold advanced qualifications and have worked with multinational corporations, ensuring the same high standards are applied to small businesses and individual clients. We maintain full Professional Indemnity and Public Liability insurance, with Cyber Essentials Plus certification demonstrating our commitment to security compliance. Our service model prioritizes rapid response times and transparent communication, with flexible payment options including pay-as-you-go and customized support contracts.
Services
IT Support
Data Recovery
Cybersecurity
Cloud Solutions
Network Setup
VoIP Services
Website Development
Hardware Repairs
Backup Systems
Office Relocation
Served areas
- Brighton
Details
- Year established: 1998
Highlights and features
- We have over 25 years of experience in IT support services
- Our engineers hold advanced technical qualifications and industry certifications
- We guarantee 24/7 remote system monitoring and management
- We offer tailored support plans for businesses of all sizes
- Our Cyber Essentials Plus certification demonstrates security compliance
Associations and certifications
- Cyber Essentials Plus
What people say
Knowledgeable, very responsive
Prompt, professional, reliable
First class computer support
Excellent support for Office365
Technical expertise second to none
Services
IT Support
Our comprehensive IT support covers server configuration, network maintenance, and device management for businesses of all sizes. We provide both reactive and proactive solutions including system monitoring, software updates, and hardware repairs. With 24/7 remote access capabilities, our engineers deliver fast resolution times while maintaining strict data security protocols to ensure business continuity.
Data Recovery
Specializing in critical data recovery from failed storage devices, we employ advanced techniques for RAID arrays, NAS systems, and portable drives. Partnering with global leaders like Kroll Ontrack, we offer both on-site recovery where possible and secure laboratory processing for complex cases. Our service includes data migration to new systems and implementation of backup solutions to prevent future losses.
Cybersecurity
We implement enterprise-grade security solutions including firewall configuration, email filtering, and malware protection. Our Cyber Essentials Plus certified services cover vulnerability assessments, security audits, and staff training programs. We provide continuous monitoring and regular system updates to protect against emerging threats while ensuring compliance with industry-specific data protection regulations.
Cloud Solutions
Our cloud services include migration planning, implementation, and ongoing management for platforms like Google Workspace and Microsoft 365. We offer customized cloud architectures with integrated backup systems and user access management. Our engineers ensure seamless transition while maintaining data integrity and providing staff training to maximize productivity in cloud-based environments.
Network Setup
We design and implement robust network infrastructures including cabling, wireless systems, and remote access solutions. Our services cover network optimization, VoIP integration, and security configuration. With expertise in both small office and enterprise environments, we ensure reliable connectivity and scalable solutions that grow with your business requirements.
People
Stephen Freedman
Founder
Stephen established PcHelpMan in 1998 after identifying a gap in quality IT support for local businesses. With a BSc (Hons) in Computing and extensive corporate experience, he built the company on principles of technical excellence and customer trust. He continues to oversee operations while maintaining hands-on involvement in complex client projects.
Questions
What areas do you cover for on-site support?
We provide on-site services across Brighton, Hove, Worthing, and Sussex. For remote support, we assist clients globally through secure online connections.
Do you offer emergency IT support outside working hours?
Yes, our engineers are available for urgent issues 24/7 via our emergency contact numbers with rapid response times guaranteed.
Can you help with both business and personal IT needs?
Yes, we offer comprehensive support for businesses of all sizes while also providing home IT services including device repairs and network setup.
What cybersecurity measures do you implement?
We provide firewall configuration, email filtering, malware protection, and regular security audits. Our Cyber Essentials Plus certification ensures industry-standard security compliance.
How do you handle data recovery from failed devices?
We attempt on-site recovery where possible and partner with global specialists for complex cases, offering secure laboratory processing when required.
Do you offer ongoing IT support contracts?
Yes, we provide customizable support contracts with 24/7 monitoring, regular system updates, and priority response times for continuous IT protection.
Videos
Reviews (31)
Rosemary Loynes
Sep 26, 2024
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Easily fixed printer problem, for which grateful... though perhaps too small a job for him in terms of his expertise. Charming on first contact by phone, reality not so good: over an hour late, abrupt patronizing manner at times, bordering on rude. Expensive.
Jean Dowton
Jun 10, 2022
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I can't recommend Steve, PC Help Man, highly enough. I booked a home visit last week for him to give a thorough, very overdue, health check to my laptop, and also to re-start my printer which had stopped working. I found Steve to be professional, knowledgeable, very personable, and with bags of patience! I shall definitely be using his company again, and have already started recommending him to friends. Thanks Steve.
Angela Wintle
Jun 10, 2022
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Steve is incredibly knowledgeable and solved my email issue within minutes. He's fast and efficient. Highly recommended.
Anne Loveridge
Apr 04, 2022
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I couldn't recommend Steve@PcHelpMan enough. He waas curteous, professional and extremely knowledegable. I use him for all of our business IT needs and also at home. If I could give 6 stars I would!
Andy Oppenheimer
Mar 23, 2022
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Steve Freedman PC HelpMan has serviced my business PC, mobile and laptops now for over a year now and he is the most efficient, talented, knowledgeable, helpful and speedy computer service I've had since I moved my business to Hove in 2006. As I operate from home in a high-security line of work I can trust him implicitly with any content on my machines. He also goes the extra mile beyond the immediate problem requiring attention - providing sound advice and swift operation on all manner of other issues that may arise during a job. As a non-computerate idiot myself I would be lost without him and can't recommend him too highly. Excellent service.
Erica Miller
Feb 19, 2022
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A great experience, Steve took the job on and fixed my ailing laptop saving me much stress and expense. Would definitely use him again, I will also recommend him to my tech dependent friends!
Roger Robinson-Brown
Jan 22, 2022
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I have been a customer for several years but had to stop during Covid. Firstly having had no maintenance of my system for some time it was still in reasonable order, it was therefore left in a good state. My Virgin Media email account the been Hijacked and Diverted for 20 Days. I was confidence tricked by an email which I sent to "VM phishing" I was tricked by a reply telling me the Phishing was not a Con. 4 Calls over Many Days VM Support was UNSATISFACTORY.
All of my historic, important Emails are Lost. They had been available on IPAD but were lost after 20 Days when I reset the IPAD password. Stephen Identified the problem in 1 Minute and Corrected the Divert in another 2 Minutes. He Cleaned up my system and restored access to my Email. I have complete confidence in his capability and do not hesitate to Recommend his first class work.
All of my historic, important Emails are Lost. They had been available on IPAD but were lost after 20 Days when I reset the IPAD password. Stephen Identified the problem in 1 Minute and Corrected the Divert in another 2 Minutes. He Cleaned up my system and restored access to my Email. I have complete confidence in his capability and do not hesitate to Recommend his first class work.
Rachel Roberts
Jan 12, 2022
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Super happy with Steve's service. I phoned him out of the blue, needing help to set up my Pioneer DJ controller. He sorted that out, along with my Samsung laptop and speakers. Really friendly guy. Managed to fit me in at very short notice. Excellent value for money. Will definitely call him again if needed.
William Holden
Nov 18, 2021
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Steve diagnosed the problem with my laptop immediately. He suspected the fault from my description of the problems I was encountering and brought a replacement hard drive with him. This was installed promptly and the computer restored to efficient working condition. Very professional and good value.
Nicola Williams
May 12, 2021
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I called Steve to enquire about fixing my printer. He suggested was really generous with the time he gave me on the phone and sent me some really useful information that saved me a great deal of money and time. He's a gem!
Daniel Page
Apr 30, 2021
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From start to finish Steve provided a professional, efficient service in rejuvenating an old pc for gaming purposes - Thankyou so much.
Jane Waite
Apr 06, 2021
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Steve, was a very friendly and knowledgeable PC support person. It's hard these days when we rely on tech, and are working from home, to find someone who will help and who you can trust. Steve, was quick to respond to my initial enquiry and came along to look at my tech and talk about my requirements. He then gave sound advice and we ordered a new machine. I would have felt anxious about doing this by myself. He then helped me transfer all the files and set up the software I use on the new kit. I recommend Steve for other home workers!
Jackie Brooks
Mar 17, 2021
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I couldnt rate Steve highly enough, very professional fast service. I would recommend, he is a laptop genius!
Liz Brynin
Feb 12, 2021
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I have used PC Helpman for some years now and have always been very satisfied with the service he provides. Steve Freedman is knowledgeable and professional. Very often he is able to sort out problems remotely. Otherwise, you have the option of a home visit or leaving your equipment with him and he always aims to repair it as swiftly as possible. With Steve's help you can keep your computer in tip-top condition.
Raphael D.
Jun 14, 2020
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My desktop computer went from not working to working! Stephen was extremely helpful and went above and beyond to fix it- taking care of the hardware issue and making sure that everything would work at its best. Excellent service, swift delivery, accommodating, expert advice and very friendly. I am really pleased with the service and strongly recommend it! Thank you Stephen!
Raphael Day
Jun 14, 2020
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My desktop computer went from not working to working! Stephen was extremely helpful and went above and beyond to fix it- taking care of the hardware issue and making sure that everything would work at its best. Excellent service, swift delivery, accommodating, expert advice and very friendly. I am really pleased with the service and strongly recommend it! Thank you Stephen!
Gillian Lyons
Dec 06, 2019
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Professional PC man who made our life simple with his helpful and timely way of working. I would highly recommend him to anyone.
Shula R.
Aug 15, 2019
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The cost of pchelpman was charged to me as 30.00 call out charge. 30.00 per piece of equipment dealt with. There is no hourly rate. On this basis the cost can work out more expensive than an hourly paid engineer which is the usual method of charging. Thus one hours work dealing with 5 pieces of equipment can work out at 180 (for one hour) succeed or fail. There is no issue with the quality of work which was fine but the cost can work out as uneconomic compared to hourly paid engineers.
Brighton Financial Ltd
Jul 15, 2019
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Extremely helpful when resolving a pretty complicated email issue. Will definitively use again. Thanks very much!
Julia Maltby
Sep 15, 2018
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The problem I had was resolved so quickly. Such a relief to be able to crack on with work now. Very impressed
Patrick Brook
Aug 15, 2018
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Excellent Service! Steve is very knowledgeable and was able to solve my ongoing computing issues (pc and networking) swiftly and efficiently. I would highly recommend.
Caroline Stephens
Aug 15, 2018
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I had an urgent issue with my laptop, and Steve was able to come over and fix it that same day. Friendly and professional service.
Keith Holman
Aug 04, 2017
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Stephen was recommended to me after botched attempt at repair from a high street laptop shop --- Stephen took on all responsibilities to get things working correctly. Thoroughly trustworthy guy, I am thrilled to connect with PcHelpMan as my go-to IT-support Superhero.
Daniel Sentance
Aug 15, 2016
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Knowledgeable, friendly and professional service. Would recommend to anyone who needs their laptop professionally cleaned at an affordable price. Sunday availability was a real godsend!
Peter Beadle
Aug 15, 2016
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I have been using PcHelpMan for the past 10 years for all IT Support requirements including the sourcing of new equipment for my Engineering business. I have found them to be more than accommodating and would not hesitate to recommend them to anyone in business or at home.
Cheekybloke
Jun 17, 2013
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I first met Steve in June 2006 when he came to set up my PC, and for a short time afterwards regulalrly visited to show me the ropes. Since then, he has come on occassion to solve numerous problems. So far, he has never failed to solve any of these problems, and I have no hesitation whatsoever in recommending him to anyone requiring repairs and/or advice relating to their computer.
Simon
Jun 21, 2011
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PC Help Man got me out of a serious spot, allowing me to keep working at a very busy time. I can't recommend Steve highly enough. Really professional, down-to-earth, expert advice in language I could understand, and great value. He also helped sort out a number of other issues which were not the immediate problem. Excellent!
Britt Ashton
Jun 19, 2011
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Steve offers a very good value for money service. Not only did he manage to save all our data after we received the "blue screen of death", he also got our PC up and running again. Quick service, would recommend.
Susan Thorpe
Jun 17, 2011
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PC Help man has totally lived up to his name. I am incredibly grateful for his speedy accurate diagnosis of my computer problems. I rely heavily on my pc and for the past six months or so, my computer was unbelievably slow, constantly crashing and freezing. Numerous trips to a local pc repair company (who shall remain nameless) did nothing to solve the problem in the long term. A week or so after they had 'fixed' it, the problems would reappear and I would have to shell out yet more money again and again and they still could not figure out what was wrong.
PC repair man, identified the root cause of the problem, explained it to me clearly and in layman terms, did exactly what was needed, AND all at short notice, (something the other company could never manage). My computer is now working brilliantly, I would not hesitate to recommend him, he was polite, transparent with his costs and bottom line is I now have a computer which does not feel like it is teetering on the edge of yet another frustrating crash.
PC repair man, identified the root cause of the problem, explained it to me clearly and in layman terms, did exactly what was needed, AND all at short notice, (something the other company could never manage). My computer is now working brilliantly, I would not hesitate to recommend him, he was polite, transparent with his costs and bottom line is I now have a computer which does not feel like it is teetering on the edge of yet another frustrating crash.
Brian Rogerson
May 27, 2009
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Always provides an excellent service and is always prepared to do various additional 'tweaks' to enhance performance. would recommend highly.
Andrew Caswill
May 27, 2009
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I was very impressed by the professional service offered. Steven was very competent and effective in helping me with my issues.