Business Details
29 Years
experience
Emergency
services
Professional IT Support for Small Businesses
Expert IT is a family-run business established over 25 years ago, dedicated to providing fast, reliable IT support for small businesses across Hertfordshire and beyond. Our approach prioritises clear communication, avoiding technical jargon to ensure clients understand solutions tailored to their specific needs. With a strong reputation for putting clients first, we offer comprehensive services including cybersecurity, cloud solutions, and remote working support. Our team combines extensive experience with a commitment to staying ahead of evolving IT challenges, ensuring businesses can focus on their core operations without technological disruptions. We pride ourselves on building long-term relationships through trustworthy advice, prompt problem resolution, and a deep understanding of small business requirements.
Services
IT Support
Cyber Security
Cloud Services
Remote Working
Business Networks
Computer Supply
Web Services
Email Archiving
Backup Solutions
Technical Training
Details
- Year established: 1997
Highlights and features
- Family-run business with 25+ years of local expertise
- Tailored IT solutions for small business requirements
- Clear communication without technical jargon
- Comprehensive cybersecurity and cloud service specialists
- Proven track record of long-term client relationships
What people say
Fantastic service
Quick response
Knowledgeable technicians
No jargon
Reliable support
Services
IT Support
Our comprehensive IT support ensures businesses maintain optimal system performance. We provide proactive maintenance, rapid issue resolution, and strategic technology advice tailored to small business needs. With both remote and onsite capabilities, our team addresses hardware, software, and network challenges efficiently while explaining solutions in plain English.
Cyber Security
We implement multi-layered cybersecurity solutions to safeguard business data. Our services include threat detection, firewall configuration, staff training, and 24/7 monitoring through advanced security operations centres. We help businesses comply with data protection regulations while defending against evolving cyber threats through industry-leading technologies and best practices.
Cloud Services
Our cloud services enable seamless business continuity through Microsoft 365, Google Workspace, and custom cloud infrastructures. We assist with migration, implementation, and ongoing management of cloud-based systems while ensuring data security and compliance. Our solutions facilitate remote working and improve collaboration across devices and locations.
Remote Working
We establish secure remote working environments through virtual private networks and cloud integration. Our solutions maintain productivity while protecting sensitive data through encryption and multi-factor authentication. We provide ongoing support for remote desktop access, collaboration tools, and secure file sharing across multiple devices.
Email Archiving
Our email archiving solutions ensure compliance with legal requirements while improving data accessibility. We implement tamper-proof storage systems that allow rapid retrieval of important communications. This service protects businesses during legal disputes while optimising email server performance through efficient data management.
Questions
What IT services do you specialise in for small businesses?
We provide comprehensive IT support including cybersecurity, cloud solutions, network management, remote working infrastructure, and email archiving tailored to small business requirements.
How quickly do you respond to IT emergencies?
We prioritise urgent issues with rapid response times, typically addressing critical problems within hours through remote support or onsite visits when necessary.
Do you support businesses outside Hertfordshire?
While based in Hertfordshire, we serve clients nationwide with remote support capabilities and maintain offices in Canterbury for Kent-based clients.
Can you help with transitioning from other IT providers?
Yes, we specialise in seamless transitions from previous IT suppliers, including data migration, system audits, and implementing improved infrastructure without business disruption.
What cybersecurity measures do you recommend?
We implement multi-layered protection including firewalls, endpoint security, staff training, and 24/7 monitoring using industry-leading solutions to defend against modern cyber threats.
How do you explain technical issues without jargon?
Our team prioritises clear communication, explaining technical matters in plain English while ensuring clients understand both problems and implemented solutions.
Reviews (19)
Craig Twyman
Feb 05, 2022
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I was recommended to use Expert IT by a friend. Our small company was in need of IT support as we ourselves had very little in house expertise. From my first call to them I knew I had found the perfect company to help me. Great advice professionally delivered in a comprehensive manner whilst still being understandable to the layman. I have found that they are very swift to respond, knowlegable, polite and cost effective. So far their customer service has been exceptionable. I would highly recommend them to any business looking for IT support.
Michael Rose
Jan 23, 2022
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I have been using Expert It for over 10 years. They just fix my IT and phone issues with no fuss. Very reliable and easy to deal with. Very happy to recommend.
Julia Sondack
Nov 18, 2021
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A great experience with Expert IT. I was very impressed with their swift, reliable service. So much so I gave them a second laptop to update. Running a business it's so important to have reliable help. #highlyrecommend
Thomas Lloyd
Oct 23, 2021
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We've been using Expert IT as support for our office IT equipment for many years and their service to date has been exceptional. The team are quickly on hand to resolve our issues without delay or disruption to our day to day operations. They are also very cost competitive. I highly recommend their service if you are in need of any IT support, being it personally or professionally.
Tom Shorter
May 18, 2021
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Expert IT have been looking after our small business for years. They're a responsive, friendly and knowledgable bunch. Aside from implementing and maintaining our network and IT infrastructure, they also manage put up with an endless stream of stupid questions from me and the team.
Mark Kelly
May 02, 2021
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We have used Expert IT to support our company for ~3 years now and I always find them quick to respond, cost efficient and technically capable. They recently managed to avert having to wipe a laptop caused by both hardware and software issues - very grateful! I'd recommend them to other small businesses.
Alex Williamson
Apr 20, 2021
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I'd like to take this opportunity to thank Expert IT for the outstanding IT support they have given Nextgenaccess since becoming a customer. They have a very broad knowledge of all aspects of IT, they work closely with us to gain a high level understanding of the issue before proposing a solution, but they dont rush in with a quick fix to get us off the call. They take pride in seeing, and dealing with, the big picture and delivering a long term solution
They also take the time to explain what is being done and why, in a language we understand, they avoid the use of jargon and make us feel we are part of the solution, even if we were the cause of the problem! As far as Nextgenaccess is concerned, Expert IT are now a part of our team.
They also take the time to explain what is being done and why, in a language we understand, they avoid the use of jargon and make us feel we are part of the solution, even if we were the cause of the problem! As far as Nextgenaccess is concerned, Expert IT are now a part of our team.
Tom Shorter
Nov 19, 2020
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Expert IT have been looking after our small business for years. They're a responsive, friendly and knowledgable bunch. Aside from implementing and maintaining our network and IT infrastructure, they also manage put up with an endless stream of stupid questions from me and the team. Highly recommended!
Alex Williamson
Nov 10, 2020
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I'd like to take this opportunity to thank Expert IT for the outstanding IT support they have given Nextgenaccess since becoming a customer. They have a very broad knowledge of all aspects of IT, they work closely with us to gain a high level understanding of the issue before proposing a solution, but they don't rush in with a quick fix to get us off the call. They take pride in seeing, and dealing with, the big picture and delivering a long term solution They also take the time to explain what is being done and why, in a language we understand, they avoid the use of jargon and make us feel we are part of the solution, even if we were the cause of the problem! As far as Nextgenaccess is concerned, Expert IT are now a part of our team.
Neil Patch
Jul 25, 2020
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Previously my business partner and I worked for large corporate businesses with an IT department down the corridor, in expertIT we have found something even better. 5 years ago a golf friend recommended this company, in this time we have had numerous software issues and hardware requirements the level of help and assistance has always been superb and so much better than previous work life experiences; the fact they come back when they say so and support our business as if it's their own. I have no problem in giving anyone a reference should they require; these guys really do go above and beyond.
Cheryl Lever
Jun 10, 2020
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Expert IT have always provided an excellent service to our company, They are all incredibly talented and their support and service is second to none. During lockdown they have gone above and beyond to support us, and have enabled us to work from home remotely and successfully, keeping us connected every step of the way, which has been truly invaluable.
Carolyn Keene
Oct 14, 2019
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Expert IT are dependable service providers, with friendly and supportive staff. No job is too big or too small. Response times are excellent and it's reassuring to know they are just a phone call away. Highly recommended for all your IT support.
Karen Falconer
Apr 13, 2019
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I have used expert IT for all our IT support for about 15 years now - originally recommended to me by a friend, they started off helping us with one or two home IT challenges. Over the years they have guided us through every IT challenge imaginable and stayed with us whilst we have grown from having a small personal PC at home to a sophisticated business server network which enables my employees to work from home and syncs our systems seamlessly.
I have recommended them to a number of other businesses and I would never make an IT decision without their input first. Good IT experts are hard to find (we had 5 'experts' before we found them!) and their expertise is second to none.
I have recommended them to a number of other businesses and I would never make an IT decision without their input first. Good IT experts are hard to find (we had 5 'experts' before we found them!) and their expertise is second to none.
Terry Fujioka
Mar 21, 2019
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We have been using Expert IT services for our technical support for 8 years now, the service has been great, they manage everything from our hardware issues to email support. They get back to us quickly and are very willing to help and have a very clear understanding of every problem we have had and a quick resolution. I would absolutely recommend this company. They are next to none.
Aram Zolfaghari
May 06, 2016
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The laser computer broke down and the guys at Expert IT came to our rescue again. Massive thanks to them for keeping our wheels turning.
Mark Kelly
We have used Expert IT to support our company for ~3 years now and I always find them quick to respond, cost efficient and technically capable. They recently managed to avert having to wipe a laptop caused by both hardware and software issues - very grateful! I'd recommend them to other small businesses.
Sue Nieto
Just wanted to say a big thank-you for fixing my sons laptop. So pleased to have finally found someone I can trust! Youve all been a pleasure to deal with and I would have no hesitation in using your services again and recommending you to others.
Karen Falconer
I have used expert IT for all our IT support for about 15 years now - originally recommended to me by a friend, they started off helping us with one or two home IT challenges. Over the years they have guided us through every IT challenge imaginable and stayed with us whilst we have grown from having a small personal PC at home to a sophisticated business server network which enables my employees to work from home and syncs our systems seamlessly.
I have recommended them to a number of other businesses and I would never make an IT decision without their input first. Good IT experts are hard to find (we had 5 'experts' before we found them!) and their expertise is second to none.
I have recommended them to a number of other businesses and I would never make an IT decision without their input first. Good IT experts are hard to find (we had 5 'experts' before we found them!) and their expertise is second to none.
Andrew Cowen - Caring Sharing & Company
Although my wife and I run our own respective businesses, we both need a better robust system that maximises on the new technologies to make our work more efficient, integrated and offer new ways of working. Furthermore our legacy systems are serviced by domestic accounts and its time we unravelled these accounts and migrated to two separate business accounts. You were very patient with my wife and I.
We can often differ in approaches to things. I also get impatient as I grasp IT and communications very quickly and forget others are not as knowledgeable. Under these circumstances you managed to stir a difficult balance and gradually introduce ideas and options to my wife that put her at ease and made her feel included. We are looking forward to working with you THANK YOU
We can often differ in approaches to things. I also get impatient as I grasp IT and communications very quickly and forget others are not as knowledgeable. Under these circumstances you managed to stir a difficult balance and gradually introduce ideas and options to my wife that put her at ease and made her feel included. We are looking forward to working with you THANK YOU