Business Details
31 Years
experience
Emergency
services
Professional IT Support & Computer Repair Services
Electrowise has been delivering comprehensive IT solutions since 1995, serving both home users and businesses across South Devon. Our Newton Abbot-based team combines over 28 years of industry experience with Microsoft Partner accreditation to provide tailored technology support. We specialise in business IT infrastructure management, 24/7 remote and onsite support, and custom gaming PC builds while maintaining a retail store for computer sales and repairs. Our continuous monitoring systems proactively address technical issues before they impact operations, and our engineers hold expertise in data recovery, system upgrades, and cybersecurity. With a commitment to transparency and customer education, we offer flexible support packages that adapt to evolving technological needs while maintaining strict compliance with industry standards. Our track record of long-term client relationships demonstrates our dedication to reliable service delivery and technical excellence.
Services
IT Support
Computer Repairs
Gaming PCs
Data Recovery
Cloud Services
Network Monitoring
Hardware Sales
Virus Removal
System Upgrades
Surveillance Systems
Served areas
- Torbay
Details
- Year established: 1995
Highlights and features
- 28 years of combined IT experience since 1995
- Microsoft Partner status for cloud solutions
- 24/7 business support packages available
- Proactive server monitoring systems
- Custom gaming PC builds to any budget
Associations and certifications
- Microsoft Partner
What people say
Excellent service
Reasonable price
Brilliant service
First class
Highly recommended
Services
Business IT Support
Our comprehensive business IT support covers server maintenance, network monitoring, and 24/7 emergency assistance. We provide proactive system management with real-time alerts and remote resolution capabilities. Businesses benefit from tailored support packages that include cloud integration, cybersecurity measures, and hardware upgrades. Our Microsoft Partner status enables expert implementation of Office 365 solutions while maintaining legacy systems. With experience supporting organisations from single PCs to 100+ device networks, we ensure reliable operations across multiple locations.
Home User Services
We offer complete home IT solutions including virus removal, data recovery, and hardware upgrades. Our certified engineers provide both in-store repairs and onsite visits with transparent pricing. The standard 49 booking fee covers initial diagnostics, with hourly rates applying for extended repairs. We specialise in rescuing data from failing drives and optimising system performance. Customers can also access our Computer MOT service for preventive maintenance to maintain optimal system health.
Gaming PC Builds
Our custom gaming PC service creates systems tailored to individual requirements and budgets. From entry-level gaming to high-end configurations, we offer component selection, assembly, and testing services. Ready-built options include the Electrowise Gaming Machines series with ARGB lighting and performance components. We provide expert advice on graphics cards, processors, and cooling solutions while ensuring compatibility and future upgrade paths. All systems include Windows installation and a one-year hardware warranty.
Cloud Services
As a Microsoft Partner, we implement cloud solutions including Office 365 deployments and migrations. Our services cover email hosting, file storage, and collaboration tools with flexible licensing options. We support Business Basic, Standard, and Premium packages featuring desktop applications, Teams integration, and advanced security features. We assist with device management policies and provide training for seamless cloud adoption while maintaining data protection compliance.
Surveillance Systems
We install professional surveillance systems with up to 64 camera capacity, offering remote viewing via web browsers or mobile apps. Our solutions include high-quality recording equipment, weatherproof cameras, and appropriate mounting accessories. Systems support both commercial and domestic security needs with scalable configurations. We provide installation, maintenance, and troubleshooting services for existing systems while ensuring compliance with data protection regulations for video surveillance.
People
Joe Canepa
Managing Director
With over 25 years in IT operations, Joe leads Electrowise's strategic direction while maintaining technical oversight. He specialises in business systems integration and cloud migration strategies.
Sabrina Canepa
Account Management
Sabrina manages client relationships and ensures service delivery meets quality standards. She coordinates support packages and maintains compliance with financial procedures.
Tim Wilson
IT Manager
Tim oversees technical operations and team management. He specialises in network architecture and cybersecurity implementations for business clients.
Alex Smith
IT Support
Alex provides frontline technical support with expertise in system diagnostics and problem resolution. He handles both remote and onsite service requests.
Lawrence White
IT Support
Lawrence focuses on hardware repairs and data recovery. He manages the in-store repair service and provides technical assessments for customer devices.
Questions
What IT services do you offer for businesses?
We provide 24/7 business IT support including server monitoring, cloud solutions, network management, and emergency assistance. Our Microsoft Partner status enables Office 365 implementations.
Do you offer home computer repair services?
Yes, we offer in-store and onsite repairs for home users including virus removal, data recovery, and system upgrades with transparent pricing.
Are your engineers qualified?
Our team includes Microsoft-certified professionals with expertise in business IT infrastructure and home computer systems.
What payment methods do you accept?
We accept cash, card payments, and offer 30-day accounts for business clients.
Do you build custom gaming PCs?
Yes, we create custom gaming PCs to any budget with component selection, assembly, and testing services including our Electrowise Gaming Machines series.
What are your opening hours?
Our retail store operates Monday-Friday 9:30am-4:30pm with extended support hours for IT services.
Reviews (22)
Cal Mor
Apr 01, 2022
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My gpu died last year and they quickly found me a replacement and fixed it all up fast and nicely, very friendly and helpful. Highly recommended for sure
Paul Bateman
Mar 07, 2022
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AMAZING company, they've totally saved my bacon more than once. Informed and skilful computer repairs executed in a flash when it matters. Very fairly priced and give you plenty of options up front before undertaking the work. They provide superlative tech support over the phone too which is a godsend. Can't recommend these folks more highly!
A. P.
Dec 31, 2021
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Doesn't offer GPU refurbishment so not sure how they are going to fix a broken GPU aside from getting you a new one.
Sarah Blogg
Dec 10, 2021
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Great place. Helpful, not patronising at all, found a solution to laptop problem the same day. 10/10. Thank you
Cheeky J.
Oct 03, 2021
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My son decided to break his laptop screen, popped it in and everything worked beautifully. Totally recommend this as a place to go when you need something repaired, and while in the shop have a look at their well stocked shelves. Thumbs up from me.
Russell Box
Sep 27, 2021
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Excellent customer service, more than affordable and in an ideal location. I wouldn't consider going anywhere else in Newton Abbot for laptop repairs.
James Lister
Aug 23, 2021
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Great service, I thought my computer was slow for one reason but they identified another an were 100% correct. Now my computer is working very fast and the service is excellent.
James Lister
Aug 07, 2021
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Great service, I thought my computer was slow for one reason but they identified another an were 100% correct. Now my computer is working very fast and the service is excellent.
Chris Meredith
Feb 03, 2021
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When my laptop died on me I thought that would be the end of it. A friend recommended Electrowise and I am so glad I gave them the laptop to repair. It was fixed within 2 days and is working perfectly. Dan looked after me brilliantly and kept me regularly updated via the work number issued to me via their website. If your laptop or PC needs fixing - this is the company you should use!
Amanda Mitchell
Jul 16, 2020
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Excellent service, really knowledgeable people, sorted my wifi in under an hour. Highly recommend their service.
Sam Voaden
May 09, 2020
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Everyone that I dealt with at Electrowise (via email and in person) were extremely friendly, professional and reassuring that my PC was in good hands. I was experiencing problems with an expensive laptop which I was certain would be the end of it, but Electrowise took in my machine, diagnosed and repaired (with an upgrade!) within a few days. Communication was fantastic, they kept me updated by phone and email, and explained all options available to me and made sure I understood what needed to be done. Can't recommend highly enough, thank you for your help.
Jeff Hocking
Apr 19, 2020
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I have now had three computer systems from Electrowise, for both work and personal. All machines were high specification as they had to run CPU and GPU intensive applications. They systems were well built and very well tested and burned in before leaving Electrowise. The oldest system I have is now 5 years old and used daily. It has been totally reliable. The newest system has just been delivered and performs its tasks very well.
They also carried out an upgrade to a laptop to fit a new SSD drive in place of the mechanical drive. Again a totally professional job. I go to Electrowise because they know their job, do it well and provide the service I need at a fair price. I have no hesitation in using Electrowise for my computing needs. It keeps it local too. Support your local shops or they will not be here when you need them! Thanks for another great job guys.
They also carried out an upgrade to a laptop to fit a new SSD drive in place of the mechanical drive. Again a totally professional job. I go to Electrowise because they know their job, do it well and provide the service I need at a fair price. I have no hesitation in using Electrowise for my computing needs. It keeps it local too. Support your local shops or they will not be here when you need them! Thanks for another great job guys.
Steven Mark Eggbeer
Dec 13, 2019
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We took our son's gaming computer in for repair & were very pleased with the service, price & professionalism. We will be coming back for more updates on his computer in the new year.
Ruth Slade
Nov 08, 2019
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Excellent support, helpful, friendly explains stuff in lay terms. Sound advice will use again. Good value for money.
Cheryl Ford
May 19, 2019
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I cannot thank these guys enough. Martin was an absolute star. He managed to retrieve all my data from a crashed drive and transfer onto the new drive he'd fitted. Laptop all up and running for much less than the cost of even a reconditioned laptop. I would highly recommend
Ali Rorke
They rang to explain the problem and the pricing after completing the diagnostic report. They were professional and completed the repairs quickly. Would recommend
Cally Mitchell
I bought a monitor from Electrowise and got amazing service and a great price for the monitor. I am very happy with Electrowise and would definitely recommend
David Lear
I bought My last laptop from Electrowise, Great price, great product. Also had the screen fixed on my old laptop. Excellent service
Sophie Gilpin
Thank you so much for repairing my laptop in such a fast and efficient manner. I would highly recommend this company.
Simon Spencer
Recently I bought a laptop from the Newton abbot store and had the best service from any retailer I've ever had!! Fact!
Claire Steele
Lovely service from Dan at electrowise this morning. Very prompt reply to emails and sorted my computer out remotely. Definitely recommend.
Lucy Thompson
Lovely helpful friendly service from Dan always very prompt in replying to my e-mails and rectifying any issues. Definitely would recommend them.