Business Details
Your Trusted IT Support Partner in Tunbridge Wells
FixIT provides reliable IT support for both home and small business users across Tunbridge Wells, Kent, and East Sussex. Specialising in hardware and software setup, troubleshooting, security solutions, and cloud services, they offer a comprehensive range of services. Whether its a single laptop or a complete network, FixIT ensures your technology works seamlessly with flexible support plans and quick response times. With a strong focus on customer satisfaction and a no-fuss approach, they are the trusted choice for IT solutions. 
Services
IT support
Computer repairs
Data recovery
Remote assistance
Custom PC builds
Highlights and features
- Over 30 years of combined IT support experience
- Same-day service available across Kent & East Sussex
- No fix, no fee guarantee for repairs
- 5-star rated on FreeIndex for service quality
- Competitive rates with flexible payment options
What people say
5 Star Rated
Same day service
Competitive Rates
Experienced team
Professional approach
Services
IT Support
Our dedicated team offers comprehensive IT support for small businesses and home users. We provide assistance with hardware and software setup, troubleshooting, consultancy, security, and more. Whether you need on-site visits or remote support, we are here to ensure your technology works seamlessly and securely. Choose from flexible pricing plans to suit your needs, including pay-per-user options and ad-hoc rates. We aim to make technology a reliable asset for your business or home.
Onsite computer repair
Our specialists address both hardware and software issues on a no fix, no fee basis. We handle tasks like removing computer viruses and spyware, replacing broken laptop screens and hard drives, fixing laptop keyboards, and resolving bluescreens, boot failures, and performance problems. Additionally, we offer expert data recovery for lost files. We always come to your location and strive to complete all repairs during the same visit.
Onsite Apple Repairs
We offer expert onsite Apple repairs with same-day service often available. Our no-fix, no-fee policy ensures peace of mind. From Powerbook and Macbook repairs to Ibook and Imac upgrades, we handle screen replacements, software troubleshooting, and more. We also specialise in seamlessly integrating Macs with multi-room media systems or Windows PCs.
Virus Removal
Our onsite computer virus removal service is available today at your home or office. We will eliminate the cause of any immediate issues and conduct a comprehensive system scan to detect further virus threats. Additionally, we ensure that reliable antivirus software is installed and functioning properly to keep your system secure.
Onsite Data Recovery
Experiencing data loss from a system failure, virus, or human error can be overwhelming, but recovery is possible. Stop using your device immediately, as further use may complicate the recovery process. Professional assistance ensures a higher chance of retrieving your lost data effectively. Act swiftly to maximise recovery success and secure your important information.
Remote Support
If you have an active internet connection and need help resolving a computer issue or completing a task, we can assist remotely without a visit. Using a secure remote support tool, we can share control of your computer, with your permission, to provide assistance. The system is entirely secure, and you can end the session at any time you choose.
Questions
Do you offer same-day computer repair services?
Yes, we typically offer same-day onsite repairs across Tunbridge Wells and surrounding areas for most hardware and software issues.
Can you recover data from failed hard drives?
Yes, our professional data recovery service handles failed drives with a 'no recovery, no fee' guarantee using specialist equipment and cleanroom facilities.
What IT support plans do you offer for businesses?
We provide flexible IT support plans including onsite visits, remote monitoring, and telephone assistance with customisable service levels for small businesses.
Do you repair Apple devices?
Yes, we repair all Apple devices including MacBooks, iMacs, and Power Macs with screen replacements, hardware upgrades, and software integration services.
Can I get remote support for software issues?
Yes, our secure remote support service allows immediate assistance with software problems, virus removal, and system optimisation without requiring engineer visits.
Do you provide warranties on repairs?
Yes, all repairs carry a minimum 1-year warranty while custom PC builds include a 3-year onsite warranty as standard.
Reviews (3)
James Morgan
Mar 26, 2025
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I highly recommend this company, as the entire team was extremely friendly and helpful. They were highly professional, yet their prices were reasonable. This company has become our go-to destination for any IT-related problems we encounter, due to their exceptional service and fair pricing.
Danielle Swift
Sep 20, 2024
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Ryan arrived at the time agreed and completed the necessary repairs to my aging PC quickly and efficiently.
Caroline Williams
Jun 07, 2024
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FixIT recovered priceless family photos from my water damaged laptop. Engineer arrived at the time agreed and was friendly and professional.