Business Details
Emergency
services
IT Simplified
Established by seasoned professionals with over four decades of combined experience in business technology, TECPLICITY Limited specialises in delivering simplified, secure IT solutions tailored to the needs of East Anglian businesses. Our expertise spans managed IT support, cloud services, cybersecurity, and telecommunications infrastructure, with a focus on minimising downtime and maximising productivity. We serve diverse sectors including finance, property, legal, hospitality, and manufacturing, offering both contract and ad-hoc support options. Our proactive monitoring systems ensure continuous operational efficiency, while our flexible service level agreements adapt to evolving business requirements. With physical offices in Norwich and South Norfolk, we combine local accessibility with nationwide technical capabilities to deliver reliable technology partnerships that drive business growth.
Services
IT Support
Cloud Services
Cyber Security
VoIP Phone Systems
Web Hosting
Server Support
Network Support
Remote IT Support
IT Consultancy
Software Support
Highlights and features
- 40+ years combined experience in business technology solutions
- Proactive monitoring systems prevent IT infrastructure failures
- Specialised cybersecurity expertise protecting business data
- Flexible support options including emergency IT services
- Client testimonials highlight seamless service transitions
What people say
Improved network performance
Expert helping hand available
Seamless supplier transition
Proactive monitoring systems
Competitive emergency rates
Services
IT Support Packages
Our comprehensive IT support packages provide businesses with predictable costs and proactive system management. Combining remote monitoring with on-site assistance, we ensure minimal downtime through early issue detection. Clients benefit from customisable service level agreements that scale with business growth while maintaining strict budget control.
Cyber Security
Specialised cybersecurity solutions protect business data across multiple threat vectors. Our layered defence strategy includes endpoint protection, network monitoring, and staff training programs. Regular vulnerability assessments ensure compliance with evolving security standards while maintaining business continuity during potential cyber incidents.
Cloud Services
Cloud infrastructure services optimise business operations through scalable hosted platforms. We implement secure cloud environments with 24/7 performance monitoring and automated backup systems. Our solutions improve remote working capabilities while maintaining strict data governance and compliance requirements for sensitive business information.
VoIP Phone Systems
Modern VoIP solutions transform business communications with flexible calling features and integration capabilities. Our implementations include call routing, voicemail transcription, and mobile app integration. Systems are designed for scalability, supporting growing businesses with reliable connectivity and clear call quality.
Web Hosting
High-performance web hosting services utilise enterprise-grade infrastructure for optimal website availability. Our hosting packages include security monitoring, automatic updates, and performance optimisation tools. Clients benefit from guaranteed uptime SLAs and technical support for both hosted and self-managed website environments.
People
Jonathan
Lead Engineer
Senior IT specialist with extensive experience in network infrastructure and cybersecurity solutions. Focuses on delivering robust technology frameworks that align with business growth strategies while maintaining operational efficiency.
Tom Dickerson
Managing Director
Technology strategist with proven expertise in digital transformation for SMEs. Oversees service delivery and innovation, ensuring clients receive cutting-edge solutions that improve operational productivity and long-term business sustainability.
Questions
What IT services do you offer in Norwich?
We provide comprehensive IT support, cloud solutions, cybersecurity, VoIP systems, and web hosting across Norwich and surrounding areas.
Can you help with emergency IT issues?
Yes, we offer ad-hoc emergency support with competitive hourly rates for urgent technology problems.
Do you support existing in-house IT teams?
Absolutely, we collaborate with internal teams to provide additional expertise and resource augmentation for specific projects.
What are your support hours?
Standard support is 8am-6pm Mon-Fri, with on-call assistance available outside these hours.
Can you review our existing IT infrastructure?
Yes, we conduct comprehensive IT expenditure reviews to optimise your technology investments and identify cost-saving opportunities.
Do you offer custom service agreements?
Yes, we create bespoke IT support packages tailored to specific business requirements and budget considerations.
Reviews (10)
Matthew Bacon
Sep 08, 2023
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I strongly endorse Tecplicity. Working with Jon has been exceptionally smooth, and he has transformed our IT infrastructure. Jon promptly assessed our existing system and subsequently delivered enhancements and support that significantly improved operational efficiency.
Samantha Wilcockson
Oct 25, 2021
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Can't recommend Tecplicity enough - always on hand to help with our IT needs and great value for money.
Martin Lascelles
Oct 22, 2021
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I've worked with Jon Miller since early 2005, and I've always found his understanding and abilities to be second to none. Therefore, when I started my newest venture last year, Tecplicity Limited were the natural choice for my IT and website hosting. They provide a great personal customer service and are always on hand with advice when needed.
Jasmine Fitt
Jun 25, 2021
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We switched our managed IT support over to Tecplicity in August 2020 after losing confidence in our current supplier. Since then we have seen huge improvements in our network performance and our staff know an expert helping hand is just a phone call away. I wouldn't hesitate in recommending Tecplicity, they made the switch of suppliers straight forward and pain free and we have been really impressed with their staff. We wondered why we had not moved our IT support sooner!
East Side Prize Draws
May 09, 2021
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We approached TECPLICITY with an idea for a new competition website, they were brilliant! They designed and built the new site including our custom competition software. They also host our new site and provide all the email services we need, they provide great support and are always at the end of a phone or email if we don't understand anything. We couldn't be happier with the end result. All in all a great asset in the modern e-commerce world very knowledgeable, supportive and professional I wouldn't hesitate In recommending Jonathan and the team
Margarets Printer
Oct 15, 2020
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Jonathan at Tecplicity has given us great support setting up a new office and helping staff adapt to homeworking. Set-up and ongoing support have been stress-free and always reliable. A great service.
Nicky Renaut
Jun 18, 2020
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I was looking at updating my website and Tecplicity came highly recommended. I cannot fault the service, from start to finish all aspects of customer care were met to the highest standard and I am delighted with how my website now looks.
Leah Curtis
May 19, 2020
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Tecplicity have been great to work with, they really understand us and are just what we were looking for with an IT partner.
Lucy'S. Garden
Apr 07, 2020
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As a small business starting up, I needed to make sure I had the right Technology and support to help get my business get off the ground and grow. I needed someone to help and take the stress away, so I could focus on my Clinets and designs. Tecplicity came highly recommend. The team are super friendly efficient and nothing is a problem.
Joel Colwell
Mar 04, 2020
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We were looking for a new hosting provider after not feeling looked after by our previous one. We like to keep business local wherever possible and came across Jon at Tecplicity. He went out of his way to help us with virus issues on our site before any business discussions were had He then proceeded to set us up with a faster and cheaper host. Hands down would recommend to anyone!