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Business Details
Trusted IT Services in Mid Norfolk
At Dereham Computer Services, we bring over 25 years of hands-on IT industry experience to the Mid Norfolk area. Our expertise spans computer repairs, hardware upgrades, and malware removal, with a focus on delivering cost-effective solutions tailored to individual needs. We specialise in in-home support and informal training sessions designed to build confidence with technology, particularly for older users. Our services extend to media transfers, data recovery, and custom PC builds, all underpinned by a no-fix-no-fee guarantee.

With a career spanning roles from on-site repairs to software development, I have returned to my passion for direct customer support. Our approach prioritises transparency, reliability, and personal service, ensuring clients receive practical solutions without technical jargon. Based near Dereham, we serve both urban and rural communities across Mid Norfolk.
Services
PC Repairs Virus Removal Laptop Repairs Media Transfer Training Sessions Data Recovery
Highlights and features
  • 25 years of hands-on IT industry experience
  • No-fix-no-fee guarantee on repair services
  • Customised training for older technology users
  • Comprehensive malware and virus removal service
  • Professional media transfer from legacy formats
Website
Services
PC Repairs
We diagnose and fix hardware and software issues for desktop computers, offering both on-site and workshop-based solutions. Our no-fix-no-fee policy ensures cost certainty. Services include performance optimisation, component replacement, and operating system troubleshooting for both home and business users.
Virus Removal
Professional malware and virus removal service restores system security and performance. We eliminate malicious software while preserving your data. Post-removal guidance helps prevent future infections, with complete system checks included in our comprehensive IT security solutions.
Media Transfer
Transfer legacy media formats to digital files or DVDs using professional equipment. Support for VHS, VHS-C, Hi8, Mini DV, audio cassettes, and MiniDisc. Custom menu creation and printed cases available for personalised digital archives of your important media.
Training Sessions
Informal, one-to-one technology training at your home or ours. Tailored sessions cover basic computer skills, internet usage, office software, and device setup. Special introductory pricing available with no commitment for first-time users.
Data Recovery
Recover lost files from storage devices with our no-data-no-fee recovery service. We handle accidental deletions, formatting errors, and hardware failures. Specialised tools and techniques maximise chances of retrieving important documents, photos, and digital assets.
People
Alan
Owner & Technician
With 25 years in IT support, Alan transitioned from corporate roles to establish Dereham Computer Services. His experience spans hardware repairs, software development, and network infrastructure. Passionate about accessible technology, he focuses on practical solutions and community-based support.
Questions
Do you provide services outside Mid Norfolk?
While our primary focus is Mid Norfolk, we may still assist with locations slightly further afield. Please contact us with your specific requirements.
What training formats do you offer?
We provide in-home, one-to-one training sessions tailored to your pace and existing knowledge level. Sessions can focus on specific software, general computer skills, or device operation.
Do you offer data recovery guarantees?
Yes, our data recovery service operates on a no-data-no-fee basis. Payment is only required if we successfully retrieve your lost files.
What media formats can you transfer?
We handle VHS, VHS-C, Hi8, Mini DV, audio cassettes, and MiniDisc. Our professional equipment ensures high-quality digital transfers with optional custom menu creation.
Are repair costs predictable?
All repair services include our no-fix-no-fee guarantee. We'll discuss potential costs before starting work, ensuring no unexpected charges.
Reviews (8)
Patty Lloyd
Jul 12, 2026 Report
Alan at Dereham Computer Services delivered outstanding service from start to finish. My laptop is essential for my work, and he understood that immediately. He diagnosed and resolved the issue in under an hour, allowing me to get straight back to what I needed to do. When additional parts were required for the camera, he sourced and fitted them swiftly, and today my laptop is running 100% perfectly. Im an extremely happy client.
Alan is highly skilled, genuinely understands his customers, and consistently goes the extra mile. His professionalism, fair pricing, and positive attitude make him an exceptional service provider. Im truly grateful for his help and wouldnt hesitate to recommend him.
Anne Adnams
Jul 20, 2023 Report
i have just asked Alan for some help with a problem I was having with copy and paste. In the end Alan found a very quick way round the problem which works! Aan is VERY patient and helpful and I highly recomend him.
Lucy Eggleton
Apr 18, 2023 Report
Fantastic service. Went above and beyond to help us and make it affordable. I would highly recommend Alan to anyone needing a computer or laptop repair
Jane Kelly
Feb 17, 2023 Report
Had a dog chewed work laptop cable incident! Never knew of or used Alan before. Prompt polite professional knowledgeable and flexible service with fair prices, its a five star from me and Ill definitely use Alan's services again. Highly recommended! Thank you!
Simon Crivich
Jan 14, 2023 Report
Had an old laptop that needed major repairs. Alan effectively rebuilt it, going out of his way to source the parts needed. It was very reasonably priced also. We would highly recommend him for any computer related issues.
Ivan Houseago
Feb 01, 2022 Report
Excellent value, a lot cheaper than Currys Know How, and a much better repair, laptop works better and faster than when it was new ( not exaggerating!) Highly recommended. Very quick, friendly service
Amy Williams
Dec 18, 2021 Report
Quick response times. Helped with coat as much as possible. Quality and quick service. Would 100% recommend
Becky Cook
Aug 08, 2021 Report
Alan was very knowledgable and helpful, he came out promptly and fixed our printer issues at a very reasonable cost. Would highly recommend and definitely use again.