Business Details
30 Years
experience
Emergency
services
Trusted IT Support in Kent
Established in 1996, Business Computer Solutions has been delivering award-winning IT support and cybersecurity solutions to businesses across Kent. Our dedicated team specialises in 24/7 IT support with a guaranteed 15-minute response time, cloud computing, VoIP systems, and managed WiFi services. As an ISO 9001, 14001, and 27001-certified company, we combine technical expertise with a client-centric approach, offering tailored solutions for industries including accountancy, manufacturing, and SMEs. With Cyber Essentials Plus accreditation and CISSP-certified engineers, we prioritise proactive monitoring, compliance management, and business continuity planning. Our 28-year track record includes serving as a trusted IT partner for organisations like Keel Toys and Acorn Homes, supported by consistently high customer satisfaction ratings.
Services
IT Support
Cyber Security
Cloud Computing
VoIP
Managed WiFi
Backup & Recovery
Compliance Management
Disaster Recovery
Security Audits
Employee IT Training
Details
- Year established: 1996
Highlights and features
- 24/7 IT support with 15-minute response SLA
- ISO-certified quality and information security management
- Proactive monitoring prevents IT issues before they occur
- 25+ years of industry experience in Kent businesses
- Comprehensive documentation and audit trails for compliance
Associations and certifications
- ISO 9001
- ISO 14001
- ISO 27001
- Cyber Essentials Plus
- CISSP
What people say
Great fast service
Very good service
Super Quick
Fast efficient friendly
Excellent resolution
Services
24/7 IT Support
Our round-the-clock IT support ensures businesses in Kent receive immediate assistance with technical issues. With a guaranteed 15-minute response time, our certified engineers provide both remote and onsite support for network maintenance, system upgrades, and emergency repairs. This service includes proactive monitoring to prevent downtime and maintain optimal system performance for organisations of all sizes.
Cyber Security
Comprehensive cybersecurity solutions protect businesses from evolving digital threats through multi-layered defences. Our services include ISO 27001-compliant security management, Cyber Essentials certification support, and staff training programs. We implement advanced protection measures like next-gen antivirus, multifactor authentication, and managed detection systems to safeguard sensitive business data and maintain regulatory compliance.
Cloud Computing
We help businesses transition to efficient cloud-based solutions with tailored migration strategies and ongoing support. Our services cover private, public, and hybrid cloud implementations with major platforms like Microsoft Azure. This includes cloud storage optimisation, application hosting, and security configuration to ensure seamless remote access while maintaining data protection standards across all cloud environments.
VoIP Systems
Modern voice communication solutions replace traditional phone systems with flexible VoIP technology. Our hosted solutions provide scalable calling features, call routing, and integration with business applications. We ensure reliable connectivity through secure fibre internet connections and provide complete management of VoIP infrastructure to maintain clear communication channels for growing organisations.
Managed WiFi
Enterprise-grade WiFi networks deliver reliable connectivity across business premises with comprehensive coverage. Our 360-degree solution includes site surveys, access point installation, and 24/7 monitoring to prevent connectivity issues. Security features like encryption and rogue device detection protect network integrity while load balancing ensures consistent performance across multiple devices in demanding environments.
Questions
What IT services do you offer in Kent?
We provide 24/7 IT support, cybersecurity solutions, cloud computing, VoIP systems, and managed WiFi services tailored to Kent businesses.
Are you ISO certified?
Yes, we hold ISO 9001, 14001, and 27001 certifications for quality, environmental, and information security management systems.
Do you offer emergency IT support?
Our 24/7 support includes guaranteed 15-minute response times for urgent technical issues with SLA-backed service levels.
Can you help with GDPR compliance?
We provide comprehensive GDPR compliance support including data protection audits, staff training, and breach notification procedures.
What cybersecurity accreditations do you hold?
We maintain Cyber Essentials Plus certification and employ CISSP-certified security professionals for advanced threat protection.
Reviews (18)
Gareth Johns
Apr 07, 2026
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The team understood and handled my request without any fuss, arriving at a successful outcome in a reasonable amount of time. A big thanks to Jess, Chelsea and Reece for their work on this ticket. I never forget the support guys at BCS can do things that I can only dream of knowing about. I am, as always, grateful to have them in my corner.
Deborah Elliott
Mar 27, 2026
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Couldn't recommend highly enough. Super fast responses and will sort out your issue in double quick time!
Charisma Haynes
Feb 25, 2026
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Harry Marden was very helpful and took the time to explain the situation to me. He also provided me with guidance going forwards.
Lisa Poppe
Oct 04, 2025
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Always a first class service from BCS! A great friendly, efficient team who have provided our IT Support for a number of years now. We have no hesitation in recommending Business Computer Solutions.
Donald Collins
Jan 21, 2022
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Critical: Professionalism Don't have much to say but I have applied to this company a few times and they turned down my applications and when I look at how talented I am and where I am working I think they are prejudice against people or color. I am all set and I would never apply to this firm again for any part time jobs.
Bryce Sanaa
Nov 21, 2021
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Very reliable and professional IT Support company based centrally in Massachusetts, USA. Assisted my company to get up and running quickly! Highly proactive and responsive! Top recommended.
LostSoul
Aug 23, 2021
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Reviewing details for a job listing. Company has been very helpful and follows through on their commitments. In today's economy that makes allnthe difference! 10/10 would recommend for service and employment!
Jason Desrochers
May 17, 2021
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I've been an employee of BCS going on 10 yrs. It's a great company to work for with excellent Management.
Taylor M.
Jun 22, 2020
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Don't bother putting "tickets" in, they take days to respond, even to the most simple requests. For example, I put a ticket in at 9:00 a.m. to fix a printer connection. Around 3:00 p.m. I would have to reach out, as they never fix a problem without you following up. Someone would hop on my computer and then wouldn't be able to figure it out. then would proceed to tell me that I never had access to the printer and there is nothing they can do when they set me up to the printer in the first place.
That is how ridiculous this service is. I placed a ticket in as urgency on a Monday and it took me 6+ emails (some to supervisors), 4 phone calls and 4 business days to have someone handle it. Would not recommend.
That is how ridiculous this service is. I placed a ticket in as urgency on a Monday and it took me 6+ emails (some to supervisors), 4 phone calls and 4 business days to have someone handle it. Would not recommend.
David Jarman
Jun 09, 2018
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BCS done a wonderful job fitting my PC which I thought was totally dead, I cant thank them enough for the quick service
Eddie Ether
Feb 08, 2018
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WOW do not hire this company! They are currently the 3rd party IT for my company and what a mistake it was for us to use them. Usually we don't even call them unless we need administrator access because they can not figure out ANYTHING. Most of the time when we put in a "ticket" it takes them so long to respond that we just figure out how to fix it on our own because we can't just do nothing all day.
And there call processing is horrendous! We went with the phone system they suggested and they still can figure out what's wrong with it! Please I'm begging you don't hire them, there is NO doubt you will regret it I guarantee.
And there call processing is horrendous! We went with the phone system they suggested and they still can figure out what's wrong with it! Please I'm begging you don't hire them, there is NO doubt you will regret it I guarantee.
Steve Martin
Jan 14, 2017
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We have used BCS since 2003 and have always found them professional and very supportive. When an IT system fails, it's incredibly stressful so good support is critical and we get that with them. Their engineers are friendly and the turnover of staff is low, so consistency of service remains at a good level. I would recommend their service to others.
Carrie Malone
BCS are a great IT partner with very competent and efficient staff providing a great level of support!
Lynda Davis
My experience was not just great it was absolutely fantastic. Joe as always was able to resolve my problems and get me up and running again on my PC. Not the 1st time Joe has been fantastic.
Quex Park
We have worked with BCS for many years now and have always found them to be very professional and accommodating. The staff are always on hand to help with and issue no matter how big or small as well as advising on new systems and upgrades- Thank you!
Donna Shorter
A great company to work with. Always fixing our problems with very efficient staff always helpful and extremely friendly!!
Kerry Didwell
Fantastic, reliable support & guidance throughout the company. Informative advice & always on hand to problem solve. Reece was today as helpful as always - very much appreciated. Thanks guys!
Sabbie Tage
Over the years I have worked with companies who use BCS for their IT needs such as networks, computer systems, email, back up solutions and general IT training .. I supply digital marketing so we have had common clients over the 16 years I have known of them. They don't try to out tech you with confusing jargon and always supply a solution in a couple of hours maximum. The team are extremly knowledgeable, helpful and super efficient and I wouldn't hesitate to recommend them to a small start up or to a larger company that require a secure network over various sites. Great Team... Great Support...