Business Details
22 Years
experience
Expert Electronics Repair Services in Ipswich
Established in 2004, we have built a reputation as trusted specialists in electronic device repairs across Ipswich and surrounding areas. Our team of certified technicians brings extensive experience in fixing mobile phones, tablets, laptops, and gaming consoles using premium quality components. We prioritise customer satisfaction through transparent pricing, rapid turnaround times, and comprehensive warranties covering all repair work. Our in-house service model ensures direct oversight of quality control while maintaining competitive pricing structures. With a proven track record of handling complex repairs - from water-damaged devices to hardware failures - we combine technical expertise with exceptional customer service. Our commitment to using genuine manufacturer parts wherever possible guarantees optimal device performance post-repair. The business maintains strict adherence to industry standards while offering flexible service options including walk-in appointments, mail-in repairs, and same-day collection. Regular investment in staff training and diagnostic equipment ensures we remain at the forefront of technological advancements. Customer testimonials consistently highlight our professionalism, technical competence, and value-for-money solutions. Our physical store presence in Ipswich town centre provides convenient access to expert advice and immediate repair solutions for local residents and businesses alike.
Services
iPhone Repairs
Tablet Repairs
Game Console Repairs
Mail-In Repairs
Phone Accessories
Served areas
- Ipswich, Suffolk, Woodbridge, Haverhill, Sudbury, Hadleigh, Stowmarket
Details
- Year established: 2004
Highlights and features
- We have 20 years of experience in electronics repair industry
- We use 100% genuine parts where available
- We offer 12-month warranty on all repairs
- We complete 99% of repairs same day
- We provide NHS and student discounts
What people say
Fast repairs
Fair pricing
Friendly staff
Excellent outcomes
5-star service
Services
iPhone Repairs
Specialist iPhone screen, battery and hardware repairs using genuine Apple components. Our certified technicians handle all models from iPhone 6 to latest releases. Repairs completed in-store within 40 minutes to 24 hours with 12-month warranty.
Game Console Repairs
Expert PS5, Xbox Series X/S and Nintendo Switch repairs for HDMI ports, charging issues and internal hardware faults. We use OEM parts for Sony and Microsoft consoles with 6-month warranty on all workmanship.
Tablet Repairs
Comprehensive iPad and Samsung Galaxy Tab repairs including screen replacements, battery changes and water damage recovery. Most tablet repairs completed same day with 12-month warranty on replacement parts.
Mail-In Repairs
Post your device for repair with tracked delivery. Includes free return shipping, pre-repair diagnostics and guaranteed 24-hour turnaround when parts available. Full repair tracking available online.
Phone Accessories
Wide range of screen protectors, cases and charging cables for all major phone models. Includes premium tempered glass protectors fitted free of charge with purchase.
Questions
How long does a phone screen repair take?
Most screen repairs completed within 40 minutes to 2 hours depending on device model and parts availability.
Will my data be lost during repairs?
We preserve all data unless hardware failure necessitates component replacement. Always inform us about critical data before repairs.
Do you use genuine replacement parts?
We use 100% genuine parts where available. When unavailable, we source OEM components from original manufacturers.
Can I post my device for repair?
Yes, we offer tracked mail-in repairs with free return shipping and 24-hour turnaround when parts available.
What warranty applies to repairs?
All repairs carry 6-12 month warranty covering both parts and workmanship, with terms provided at point of service.
Do you repair water-damaged devices?
Yes, we specialise in water damage recovery with professional drying and component replacement procedures.
Videos
Reviews (27)
G. Low
Jun 03, 2022
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Can't rate this store enough! Have always received the best services from here both customer and product! Have dealt with the team here for over 20 years and would trust them with any of my products! Having read some of the other low rated reviews, these are total lies and should be ignored completely!
Daniel Whitmarsh
Jun 03, 2022
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I'm giving one star because it won't let me give no stars, complete con artists, avoid at all costs, they tell you one thing which is a complete lie and then when you confront them about it They are completely dismissive worst customer service I've ever had I will never use this company again! DO NOT TRUST THEM!
Jonathan Tills
Jun 01, 2022
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I had a welcoming experience, initially. I had a broken screen and they said they could replace it no problem. Once the screen was replace there a fault come up on the phone due it not being a genuine part. I called the shop and they said it would go in couple of days and not worry about it. Try not having a phone for a few days when you run your own business! After 4 days I had, had enough of waiting and went in to see what they can do.
After waiting an hour for the manager due to the staff not knowing what they are doing, he told me there is nothing they can do and that they could buy my phone off me for 75 for an iPhone 13 pro. Very disappointed and won't be coming back.
After waiting an hour for the manager due to the staff not knowing what they are doing, he told me there is nothing they can do and that they could buy my phone off me for 75 for an iPhone 13 pro. Very disappointed and won't be coming back.
Curtis
May 31, 2022
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Brought my phone in for a new screen, not only did he fit a fake one he told me the message would go in a few days, never went. Now doesnt work atall. Spoke to 3 different people got no further. Would never come back. Absolutely shocking.
Dominic Hill
May 31, 2022
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This is the worst experience of mobile phone repair I have ever experienced. Confusion from the start, I gave them a chance then the repair I paid for didn't work as they said it would. I was refused a refund. Needless to say we left on bad terms. Please do not use this company for anything.
G. Low
May 30, 2022
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Absolutely superb knowledge and customer service in this store plus so much better prices than so many other places! Quick and efficient service with repairs as well! Top notch phone shop!
Joanna Jennings
May 14, 2022
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Absolutely brilliant quick reasonable service on putting a new mobile screen in under a couple of hours would definitely recommend
Nicki Skeet
Dec 04, 2021
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My partners phone speakers stopped working after dropped in water, tried all the online solutions like rice and hair dryer to no avail, decided to take it to this shop due to good reviews, 45 pounds and 2 days later working like new, bargain
Scott Bowman
Nov 11, 2021
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Helped fix a Samsung A51 charge port and microphone issue. Really helpful and excellent after sales care especially when there was an additional issue which was sorted out no questions asked. Highligh recommend.
Alby Stagg
Sep 17, 2021
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Brought in my laptop because the audio wasn't working but it turned out i was using the wrong port and they didn't even charge me or take the money i offered for the service, in summary a truly exquisit buisness I highly recommend
Mick Keegan
Sep 07, 2021
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They were very helpful and friendly and the service was excellent. Replaced the screen and repaired the on off switch.
Dan Leighton
Jul 31, 2021
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What a great bunch of guys! Fixed three phones for us in no time flat for a very fair price including microphones, screens and batteries. Explained everything very carefully so we knew what the risks might be when replacing parts. Couldn't have been more helpful. When we discovered one of the new screens was faulty (not their fault) they replaced it immediately no questions asked. And gave us a complimentary glass screen protector and choice of new phone case as an apology for the inconvenience. An excellent company. Highly recommended.
Matthew Jaques
Dec 10, 2020
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Very welcoming, friendly service and repair complete extremely promptly. I would happily recommend to anyone.
James Berry
Dec 07, 2020
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Brilliant, PS4 HDMI port fixed same day! after a silly accident indoors we managed to demolish the HDMI port and i thought it was finished! but Mobile fone experts had me back up and running that very day ! brilliant service Thanks so much.
Jo Hill
Sep 09, 2020
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Very friendly and professional and did a great job providing a screen replacement within an hour for my iPhone 7.
Julia M.
Sep 06, 2020
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Mobile Phone Experts are not only knowledgeable and reliable, but a real pleasure to conduct business with. This is my second time visitng their services, and they have been just as refreshingly helpful, honest and professional as the first time. Thank you for restoring my faith in independent traders and being a shining example to us all with the excellence of your standards, particularly in these challenging times.
Lance S.
Apr 17, 2020
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Not only repaired my iPhone to be like new, but collected and returned it the same day. Brilliant service in difficult times. Thanks guys.
John F.
Mar 09, 2020
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My daughter cracked her iphone x screen and we were recommended to come here by one of the phone shops. The price we were quoted was better than a few of the shops we tried in town and we were told to come back in 1 hour - we did and the iphone was ready! very good quality screen also as ive had my iphone replaced at another shop in town and it wasnt that bright
Ian M.
Mar 09, 2020
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They repaired my Samsung s10 screen, was the most competitive price in town for an original Samsung screen replacement. And it was done in 2 hours! Thanks
Paul S.
Sep 29, 2019
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I damaged the microphone on my I phone 8 plus whilst trying to clean it. Chris was so helpful when I called and my partner took the phone into the shop and within an hour and a half the phone was fixed. Fantastic service and very well priced. 6 ******
Charlie S.
Jul 05, 2018
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Just had my Samsung S8 screen replaced today by this shop. Went to most of the other phone shops in town to get it done but no one had in stock. Guys at o2 told me to come here and they had one in stock was original with frame, its was cheaper than the other shops I tried and they had it repaired in just over an hour. Phone looks great now that its repaired, very very happy with quality of the screen and how quick it was done.
Sean P.
Jun 30, 2018
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They repaired the HDMI port on my sons PS4, tried a few other shops in town but they wanted us to leave the console for 1 week - which my son couldn't part with for that long. we came across this shop which we hadn't seen before in town, we were told that they opened last year. The price quoted for the repair was cheaper than the last shop and that they would have it done for the next day. so we left the ps4 and got a call the next day in the afternoon to say its been done. we came home and tested it and it works fine - they even cleaned the dust out of it! thank you. Will recommend to our friends and family
Jay S.
Jun 29, 2018
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Great shop with some very helpful staff. They unlocked some iPhones for us before we went away on holiday. Was a very hassle free process and they didn't need to keep the phone. we bought some glass screen protectors for the phones which they Kindly fitted
Chris
Jul 12, 2017
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Exceptionally helpful. Fast and friendly service from staff that know their trade. Thank you for all your help.
Nathan Robson Stowe
I have been going to Mobile Fone Experts for quite a few years now and I would never use anyone else. Spectacular and speedy service . Brilliant value for money and always happy to help with any problem. I have recomended these guys many many times over the year and everyone has come back to me saying how brilliant they are. Don't just take my word for it, try them. I promiss you will not be disappointed.
Jamie Cowie
Had cause to have 2 mobiles phones repaired in the Ipswich shop located in the Sailmakers Shopping Centre. The service was outstanding from the staff professionalism to the quality of repair. I will be returning to have all future repairs conducted by them.
Stacy Winzar
Brought my phone to these guys when passing through and they fixed my screen and changed my battery (as it's an older iPhone and the battery life was poor) and all was fixed in an hour. Service was great and it wasn't expensive to get these things done, nightly recommend