Business Details
21 Years
experience
Emergency
services
Expert IT Support & Computer Repair Services in Surrey & London
Established in 2005, OneTouchServices has grown to become a trusted provider of comprehensive IT and computer repair solutions across Surrey, Hampshire, Berkshire, and Greater London. Our team delivers expert services ranging from computer troubleshooting and hardware upgrades to network support and smart security system installations. With a focus on customer satisfaction, we offer tailored IT solutions for both residential and business clients, combining technical expertise with competitive pricing. Our commitment to quality is reflected in our broad client base, spanning industries from accountancy to equestrian services. We operate from dedicated repair labs in Bagshot and Staines, providing same-day appointments, remote support, and mobile technician services to ensure minimal disruption to our clients' operations.
Services
Virus Removal
File Recovery
SSD Installation
Laptop Repair
Network Support
Remote IT Support
Custom PC Builds
Smart Alarm Systems
CCTV Installation
Data Cabling
Details
- Year established: 2005
Highlights and features
- We offer same-day computer repair services with expert technicians
- Our team provides both onsite and remote IT support solutions
- We specialise in network setup and support for homes and businesses
- Our services include smart alarm system and CCTV installations
- We operate from dedicated repair labs in Bagshot and Staines
What people say
Great Service
Professional
Competitive pricing
Excellent communication
Reliable repairs
Services
Virus Removal
Our virus removal service eliminates malware infections from computers and laptops while preserving your important data. Using advanced detection tools, we identify and remove viruses, spyware, and other malicious software that could compromise system performance and security. Our technicians ensure complete system sanitisation and implement protective measures to prevent future infections.
Network Support
We provide comprehensive network support for homes and businesses, including wired and wireless network setup, configuration, and maintenance. Our services ensure reliable connectivity across multiple devices while implementing security protocols to protect sensitive data. We troubleshoot connection issues and optimise network performance for improved productivity.
Custom PC Builds
Our custom PC builds create tailored computing solutions to meet specific performance requirements. We select compatible components based on your needs, whether for gaming, business use, or intensive applications. Each system receives thorough testing to ensure stability and optimal performance before delivery.
Laptop Repair
We specialise in laptop repairs including screen replacements, keyboard repairs, and hardware upgrades. Our technicians diagnose and fix issues with charging ports, hinges, and internal components using genuine replacement parts. We ensure laptops function as efficiently as when originally purchased.
Remote IT Support
Our remote IT support provides immediate assistance for software issues, system errors, and configuration problems. Through secure remote access, we resolve technical difficulties without requiring onsite visits, minimising downtime for businesses and home users while maintaining data security.
Questions
What areas do you cover for computer repair services?
We provide services across Surrey, Hampshire, Berkshire, and Greater London with onsite support available in these regions.
Do you offer same-day computer repair appointments?
Yes, we often schedule same-day appointments for urgent computer repair needs at our Bagshot and Staines locations.
Can you help with business IT network setup?
Yes, we specialise in business network setup including wired and wireless solutions with ongoing support and maintenance.
Do you provide laptop screen repair services?
Yes, we offer laptop screen replacement services using quality components at competitive prices.
What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and cash payments at our physical locations.
Can you assist with CCTV system installations?
Yes, we install and maintain CCTV video surveillance systems for homes and businesses across our service areas.
Reviews (17)
Julia Weston
Nov 10, 2025
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What a super place to get your IT problems quickly resolved thank you so much Reuben you were a great help to me. Thoroughly recommend if you have any IT problems that need solving.
Karl B.
Oct 10, 2025
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One Touch saved my life! When a drive died with a lot of footage from a wedding I had filmed, I thought a friend could help me. After almost 2 weeks he admitted defeat, so I went to One Touch and they outsourced the work, it wasn't quick or cheap - apparently these services are always costly - BUT - I got the footage extracted from the dead drive and I'm now able to complete the wedding edit and my clients are none the wiser!!! I'm incredibly grateful to Chris and the team !!
BA Phillips
Aug 22, 2022
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Cant thank Eliott enough. Walked in thinking I would end up having to buy a new laptop as had a total black screen and after just a few minutes it was up and running again. Fixed on the spot. An amazing service. Someone recommended I try them and I can see why now. Brilliant service
Sara Hatchwell
Dec 07, 2020
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I used the Staines shop and Alex was fabulous. Extremely helpful in helping me and was pleasantly surprised how quickly the work was carried out. Would recommend to anyone as also reasonably priced - thank you
Tia Wilson
Sep 28, 2020
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Fab service, fixed my laptop same day. Professional with fast and friendly response. Would highly recommend
Martine Robins
Aug 28, 2020
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Highly recommend One Touch Services. Chris responded to a wi-fi query and in less than 24 hours he had come round to fix it. Very thorough and well explained in terms of the issue and how he was going to fix it. Excellent service.
Sally Hutchinson
Apr 15, 2020
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Yet again Chris has helped me out and sorted my laptop in a very quick and efficient manner, even in these challenging times he made it possible. Thank you Chris it is much appreciated and will certainly recommend you to others.
Harry Marchant
Nov 12, 2019
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One touch relocated our company from one office to another, they setup our servers, user desktops & laptops as well as VOIP phone system. They have also successfully transferred and maintained our data for the past year. The team are always friendly, helpful and able to solve our issues within SLA timescales. We also receive monthly remote check ups from a technician who ensures that everything is working fine. Highly recommended
Nick H.
Oct 18, 2019
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Alex and Chris were both very helpful and efficient in fixing my laptop. Firstly I heard back from them very soon after my message inquiry, then after taking it in they discussed the potential issues before taking just a few days to fix it. In the meantime Alex was good at keeping me updated of the progress throughout. I was very happy with the overall service and would certainly recommend!
Wladek S.
Oct 09, 2019
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I am very happy with the services at OneTouchServices. The guys are very helpful and the work theyve done for me is great. I do recommend them to my friends.
Shirley McBreen
May 16, 2019
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Came within a couple of hours and sorted out my internet. Installed a new router and cleaned out my pc.
Steve was friendly, courteous and efficient. Would not hesitate to use this company again and will certainly recommend them to all my friends. I am chuffed!!!!
Steve was friendly, courteous and efficient. Would not hesitate to use this company again and will certainly recommend them to all my friends. I am chuffed!!!!
Sarah Littleton
Mar 04, 2019
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Wanted to say a big thank you to One Touch Services. They completed an upgrade to my laptop hard drive. For the first time since buying the laptop I am now able to use it with confidence and the speed I expected from the start (and didnt get from shop where I bought it). Great Service and communication. Even honoured a discount even though I was just out of time. Thanks Guys!
Lisa Grosch
Dec 01, 2017
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Chris was very professional, honest and helpful. Would highly recommend for all you technology needs. Thank you
Alfred Littlewood
The work was carried out very professionally, they knew what the problem was straightaway, got the necessary parts, came back and carried out the work. I would thoroughly recommend one touch to anyone
Steve Clarke
I would happily recommend these guys. A very professional outfit, fixed my computer when others couldn't, very speedy service, I was kept up to date with progress all at a reasonable cost.
Julian Kemp
Always helpful & very knowledgeable, they managed to identify the problems which slowed down my laptop quickly & sort them out. They suggest cleaning the fan and other components inside which has been collecting dust for 6 years, after showing me pictures of what it looked like and explaining why it's so important. They're really friendly guys, I dropped my laptop in the morning and collected later that afternoon all with a reasonable price. I'll definitely use them again.
Michael Day
One touch services are efficient, honest, helpful, quick, friendly and very reasonable prices company and i will recommend them to friends and family