Business Details
13 Years
experience
Emergency
services
Expert Computer Repair Services in Derby
Established in 2013, Computer Rescue Derby has been delivering reliable and cost-effective computer repair services to residents and businesses in Shelton Lock, Derby, and surrounding areas. As an independent, self-employed PC specialist, I operate from a dedicated home workshop, offering both in-person and remote support to address a wide range of technical challenges. My approach prioritises transparency, avoiding industry jargon and upselling, to ensure clients receive honest, tailored solutions that meet their specific needs. With expertise in hardware repairs, custom PC builds, and comprehensive IT support, I provide services for both home users and small businesses, including urgent assistance for critical system failures. My commitment to quality is reflected in a 12-month labour warranty for custom builds and a focus on using high-quality components. Available seven days a week, including evenings, I aim to accommodate client schedules, offering flexible drop-off appointments and prompt resolution of issues ranging from data recovery to performance optimisation. The business has earned a strong reputation through consistent, dependable service, as evidenced by numerous five-star reviews highlighting quick turnaround times, competitive pricing, and effective problem-solving.
Services
Laptop Repairs
Desktop Repairs
Virus Removal
Data Recovery
Custom PC Builds
Screen Replacement
Remote IT Support
Hardware Diagnostics
System Upgrades
Software Troubleshooting
Served areas
- Derby
Details
- Year established: 2013
Highlights and features
- We offer transparent pricing with no hidden fees
- Our team provides 7-day emergency repair availability
- We guarantee data recovery from failing hard drives
- Our custom PC builds include 12-month labour warranty
- We deliver honest advice without technical jargon
Payment methods
- Cash
- Debit cards
- Credit cards
What people say
Excellent service
Quick repair
Very helpful
Highly recommended
Affordable prices
Services
Laptop Repairs
Specialised repair services for all laptop makes and models, addressing hardware failures, screen replacements, and performance issues. Technicians handle cracked screens, faulty keyboards, battery problems, and overheating components. The service includes diagnostics, part replacement, and system optimisation to restore functionality. Repairs are completed locally with guaranteed data safety and include post-repair testing to ensure reliability.
Custom PC Builds
Tailored desktop computer builds designed to meet specific performance requirements and budget constraints. Services cover component selection, professional assembly, and system configuration. Specialists offer guidance on hardware choices including processors, graphics cards, and storage solutions. Each build includes Windows installation, driver configuration, and performance benchmarking to guarantee stability and optimal operation for gaming or professional use.
Data Recovery
Professional data retrieval services for failed storage devices including hard drives, SSDs, and memory cards. Technicians employ specialist tools to recover lost files from corrupted systems or accidental deletion. The service includes both software-based recovery and hardware-level repairs in cleanroom conditions when necessary. Clients receive a detailed assessment of recovery possibilities and costs before any work begins.
Virus Removal
Comprehensive security threat elimination for infected Windows systems. Engineers perform deep system scans to identify and remove viruses, ransomware, and spyware. The service includes security software installation, system file repair, and performance optimisation post-cleanup. Technicians also provide guidance on preventing future infections through safe browsing practices and proper security configurations.
Remote IT Support
Nationwide remote technical support for software issues, system errors, and configuration problems. Engineers connect securely to client devices to resolve Windows errors, email configuration issues, and performance bottlenecks. The service covers driver updates, software installation, and system optimisation without requiring physical device drop-off. Available seven days a week with flexible scheduling options for urgent requirements.
People
Chris
Owner & Lead Technician
Chris has been providing independent PC repair and custom build services since 2013. With extensive experience in hardware diagnostics and system optimisation, he specialises in delivering straightforward technical solutions. His approach combines professional expertise with clear communication, focusing on client education and long-term system reliability through both in-person and remote support.
Questions
What types of computer issues can you repair?
We handle hardware failures, software problems, virus removal, data recovery, screen replacements, and performance optimisation for both laptops and desktops.
How long does a typical repair take?
Most repairs complete within 2-3 days, with many finished the same day or next business day depending on part availability and complexity.
Do you offer warranties on repairs?
Yes, all hardware repairs carry a 12-month warranty, and custom builds include labour coverage for one year post-service.
Can you recover data from broken laptops?
We successfully recover data from failing drives in most cases, with specialists using professional tools to retrieve important files and documents.
Do you provide remote support services?
Yes, we offer remote assistance across the UK for software issues, system errors, and configuration problems without requiring device drop-off.
What payment methods do you accept?
We accept cash, bank transfers, and all major card payments including contactless options at our Derby workshop location.
Videos
Reviews (30)
Andy Bennett
Sep 20, 2026
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Young man named Tyler sorted my computer. It took him about 30 mins with all his explaining what he had done most of which went straight over my head. Cannot praise him enough what a very polite and professional young man he was... well done to him and thanks.
Spaceturle
Aug 21, 2026
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Got in contact about the display on my laptop, dropped off same day, fixed next day. Proper happy to have my laptop back.
Xavier
Aug 02, 2026
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I contacted Chris on a Sunday afternoon after my laptop drive died, and he responded straight away. Since it was an emergency and I'm not a local, he was incredibly accommodating and happy to help.
He replaced the drive, reinstalled Windows, and had my laptop back to me within 24 hours. The service was fast and efficient from start to finish. Chris kept me informed throughout the process and made what could have been a very stressful situation much easier.
I highly recommend Chris to anyone looking for reliable and honest computer repairs. Thanks again for the excellent service!
He replaced the drive, reinstalled Windows, and had my laptop back to me within 24 hours. The service was fast and efficient from start to finish. Chris kept me informed throughout the process and made what could have been a very stressful situation much easier.
I highly recommend Chris to anyone looking for reliable and honest computer repairs. Thanks again for the excellent service!
Stephen
Jul 26, 2026
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Chris did a GPU replacement and a full clean for me. He did a great job, with a really quick turnaround time. Would certainly recommend him and will be using him again in future.
Richard Comrie
Jul 22, 2026
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Failed HP laptop hinge. Took it it Computer Rescue Derby,they very quickly advised the possible repair,time and cost. Left it with them rang 36 hours later problem resolved.Repair carried out cost £30.00. Chris the engineer did a great job,quick,explained the issue and I was well pleased. Would recommend and use agin.
Maree C.
May 25, 2026
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Chris fixed two teenage fuddled laptops over bank holiday weekend! Highly recommend.
David Stone
Feb 10, 2026
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From first contact to collecting PC from Christopher, I have been very happy with service. Upgrade to desktop SSD memory completed within one day and everything working fine.
Would not hesitate to use again.
Would not hesitate to use again.
David Moakes
Jun 12, 2022
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Chris rescued me and my ageing Sony W10 computer after being subjected to an unexplained frozen system. Prompt friendly and efficient service was much appreciated. I would recommend this business.
David Moakes
Jun 08, 2022
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Chris rescued me and my ageing Sony W10 computer after being subjected to an unexplained frozen system. Prompt friendly and efficient service was much appreciated. I would recommend this business.
Ashman
May 21, 2022
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Professional, knowledgeable & kept his word. Chris did everything and more than I asked for. Really happy with the service & price. Would recommend, 10/10.
David Smee
Apr 30, 2022
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Amazing quality work and fast Chris is a really genuine bloke who cares about what he does and is very passionate about his work from home business and can also have a great conversation with him. Thanks Chris Loving my Case Swap.
Valerie Townsend
Apr 23, 2022
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Had a problem with my desk top PC. Gave it priority and collected next day. Excellent service. Have recommended to my sisters and niece. Will certainly be using in the future.
Ellie Jones
Apr 22, 2022
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Chris was extremely professional and efficient. I received a response almost instantly to my web based enquiry and I was able to drop off my laptop on the same afternoon. My laptop is now running better than it ever has.
Valerie Townsend
Apr 04, 2022
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Had a problem with my desk top pc. Gave it priority and collected next day. Excellent service. Have recommended to my sisters and niece. Will certainly be using in the future.
Rachel Wadsworth
Feb 20, 2022
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Contacted Chris who carried out a swift repair on my laptop at a very fair price. Brilliant communication and service and lovely person to deal with. Would highly recommend to anyone.
Gerard McLaughlin
Feb 18, 2022
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Have used Computer Rescue Derby on previous occasions and have always had prompt, efficient and professional service. Chris is very helpful and provides good advice with recommendations on best option. Would recommend every time.
Charlotte Parkes
Feb 03, 2022
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My laptop stopped charging and Chris diagnosed the problem very quickly, fitting a new part and fixing the issue with a fast turnaround. Very efficient, knowledgeable and professional service - would recommend.
Alison W.
Jul 08, 2020
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Friendly service with good communication. Has solved 2 of my computer issues so far and I found CRDerby to be the best local option. Will definitely be my first choice for computer issues in the future.
Alexander Gottwald
Jun 09, 2020
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His friendliness, honesty and professionalism is something you rarely find. Calling him on Saturday afternoon, without hesitation he accepted the job and agreed that I could bring the broken laptop around. As promised, he called me later in the evening to discuss with me what he did and what his next steps will be. He clearly outlined all the pros and cons to go ahead with the repair or consider buying a new laptop. This makes him really trustworthy. After going ahead with the repair I am really happy that my laptop works again and much faster than before. Thanks again, Chris.
Deb Cooper
May 25, 2020
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Had an issue with laptop and am not IT minded. Chris took the laptop one day, had a look at the problem, spoke to me about it and sorted it all within 24hrs.
Chris offered to give further advice by telephone if I had an issue once home. He gave an excellent service, was professional, responsive and good value. Will definately use him again and recommend him to others.
Chris offered to give further advice by telephone if I had an issue once home. He gave an excellent service, was professional, responsive and good value. Will definately use him again and recommend him to others.
Nicola S.
Feb 13, 2019
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Fantastic service. A very reasonable price for what was wrong with my daughters laptop. It was fixed very quickly and also offered to help reinstall any programs we had if we had any issues. Highly recommend.
Laura W.
Jan 22, 2019
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Excellent!!! Dropped off laptop and picked up the next day! Very good price! Would definitely recommend.
Jill L.
Dec 12, 2015
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With reliability and very fair prices, we would highly recommend this company, which we contacted as we had problems and lost apps, following an update to Windows 10. Chris is extremely patient and explains things clearly and simply, in terms anyone can understand. He also gives the reassurance that he can be contacted afterwards, if there are any questions or things that need to be clarified. We will definitely use Chris' services again in the future.
Carl D.
Oct 12, 2015
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Chris has been excellent, I started with a power issue, which Chris resolved but then had further issues, which turned out to be the graphics card. Chris collected and returned my tower on both occasions and has supported me over the phone and email, in assisting me in recovering lost programs/folders etc over and beyond what you would expect, in a very friendly and professional manner.
Ryan B.
Aug 28, 2015
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I equired as my laptop appeared to break whilst on holiday in the area. Although I didn't have enough time to allow for them to look at the computer, they offered advice which in fact actually fixed my laptop. Very good service and free helpful advice would recommend to anyone in the area. Thanks
Oliver Crawley
Brilliant service, very knowledgeable and completely transferred my PC to a new case without an issue
George Ellison
Reliable and thorough. Very clear about what he could do for us. Very good at staying in touch. A very different experience from dealing with the 'big boys.' We would recommend Chris absolutely. Thanks for a great job and for giving me a link for a successful purchase of an affordable battery. This went beyond our expectations.
Peter Thornhill
Excellent service. Had an issue with my laptop and Chris talked me through all of my options. Would definitely recommend and use again in the future.
Luciano A.
Chris was really good at repairing my laptop that had several viruses and needed Windows 10 to be re-installed. Job was done in 24h for 40. Chris also gave me some useful advise about how to get my old laptop back to its original speed and which software to install to keep it clean and at its full performance. Nice guy to deal with. Recommended.
Roberto S.
My wife Samantha is very happy with the laptop and I wanted to say thank you for your honesty and integrity from the onset. You have supplied us with a great Laptop with a good specification which was clean and tidy on the outside as well as clean inside. The Laptop starts up so quickly and is completely clear of any bloatware etc. We feel we got a great bargin for the price and I shall be happy to recommend you to my friends and colleagues. I look forward to doing business with you again in the future