Business Details
8 Years
experience
Trusted IT Support Services in Derby
Established in 2018, One Technician provides professional IT services to home and business clients globally. Our team combines extensive technical expertise with a client-centric approach, offering remote and on-site support, data recovery, cloud solutions, and managed services. We prioritise reliability, security, and clear communication, ensuring clients can focus on their core operations without IT disruptions. With a strong reputation for prompt, friendly service, we serve clients in the UK and internationally, supported by partnerships with leading technology providers. Our commitment to continuous improvement and eco-friendly practices underscores our dedication to delivering tailored, future-ready IT solutions.
Services
Business IT Support
Remote IT Support
Data Recovery
Email Hosting
Website Hosting
Details
- Year established: 2018
Highlights and features
- 8+ years of combined IT expertise across Windows and Mac platforms
- Remote support resolving 99% of issues efficiently
- Specialists in Microsoft 365 and cloud-hosted solutions
- No fix, no fee guarantee for repairs
- Eco-conscious hosting with tree-planting initiatives
Associations and certifications
- ICO (ZB253591)
Payment methods
- Cash
- Debit cards
- Credit cards
What people say
Friendly and very helpful
Prompt and professional
Excellent service
Highly recommended
Stress-free solutions
Services
Business IT Support
We provide tailored IT support for businesses, including on-site and remote assistance, data backup solutions, and secure email services. Our team ensures minimal downtime through proactive maintenance and rapid issue resolution. Clients benefit from cost-effective contracts and expert management of Microsoft 365 environments.
Remote IT Support
Secure remote diagnostics and repairs for Windows and macOS devices, resolving 99% of issues without onsite visits. Using Splashtop and AnyDesk software, we deliver fast solutions while maintaining data protection compliance. Services include system updates, malware removal, and software configuration.
Data Recovery
Specialist recovery of data from failed hard drives, SSDs, and NAS devices. Our process includes diagnostic reporting, file list verification, and secure data transfer to new storage. We handle both physical and logical failures with cleanroom-grade equipment for maximum success rates.
Email Hosting
Microsoft 365 email solutions with spam filtering, 50-100GB mailboxes, and unlimited storage options. We manage domain migrations, DNS configuration, and security protocols to ensure reliable communication. Plans include business voicemail and data loss prevention features.
Website Hosting
Eco-friendly hosting with 99.9% uptime guarantees, firewall protection, and free migrations. Plans range from single-site hosting to enterprise solutions with reseller options. We plant four trees per hosted website and offer 24/7 technical support for domain management.
People
Matthew Hardman
Company Director & Lead IT Engineer
With over 8 years of IT experience, Matthew specialises in remote and on-site support, explaining technical concepts clearly. He leads client consultations and ensures service excellence across all technical operations.
Pasan Bimsara
Full-Stack Web Developer
Pasan delivers innovative web solutions with expertise in responsive design and application development. His technical creativity ensures clients receive custom digital platforms aligned with business objectives.
Mason Carr
Remote & On-Site IT Engineer
Mason provides local IT support in Warwickshire, combining 10+ years of technical knowledge with accessible explanations. He focuses on rapid problem resolution for both hardware and software issues.
Questions
Do you provide on-site support outside Derby?
We offer on-site services in East Midlands. Remote support covers UK and international clients for non-hardware issues.
Can you fix IT problems remotely?
Yes, 99% of software issues resolved remotely using secure Splashtop/AnyDesk tools with client permission.
What email solutions do you offer?
Microsoft 365 hosting with 50-100GB mailboxes, spam protection, and domain migration assistance included.
Are your hosting plans eco-friendly?
Yes, we plant four trees per hosted website through sustainable hosting partnerships.
Do you support both Windows and Mac?
Our team provides equal expertise for Windows and macOS systems across all service offerings.
Reviews (19)
Geoffrey Beesley
Oct 20, 2025
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a go-to solution for any SME who requires ad hoc IT support. One Technician is speedy to respond to IT needs, offering competent and efficient services.
Jill
Oct 05, 2025
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Matthew efficiently identified and resolved my problem! They are courteous, professional, and excellent service providers. Thank you!
Patricia Homer
Jun 03, 2024
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Matthew was extremely efficient and did everything we wanted . A pleasure to deal with him and would definitely use him again if required and would recommend him to friends. Excellent service all round .
Claire
Apr 18, 2023
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We cannot fault One Technician's service in any way. Matthew is always quick to reply, and is always prompt, polite, open-minded and professional. He is always keen to work with us as a business to find the most suitable solution to a problem. We would recommend Matthew and his team at One Technician to any businesses or individuals looking for some IT support or a retained IT service.
Lynne Woolley
Apr 06, 2021
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Great service. Matthew is friendly and knowledgable and I wouldnt hesitate in recommending people to use One Technician Thank you.
Gemma Smith
Jun 06, 2020
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I was very impressed with One technicians very quick and great service repairing the screen on my daughters iPhone. Collected and returned on the same day. Great value to. Thank you
Joshua Sproat
May 28, 2020
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I needed some assistance with uploading windows to a brand new PC I bought recently. Matthew was very friendly and very professional with his work. I will definitely tell all my friends about one technician if they need any assistance. Excellent service 10 out of 10.
Katie Hodgson
May 14, 2020
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We were very impressed with the professionalism, speed of fixing our problem and communication. We have had an iPhone X screen replaced. Happy with the service so have now requested a fix on our mac book pro too. Would recommend without hesitation. Totally trustworthy. Thank you.
Liz Newey
Apr 01, 2020
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We are so glad we contacted Matthew, One Technician, when we needed IT support for our business. He responds quickly and explains things very well, good remote access and also site visits if necessary. Highly recommended
Joe Phipps
Nov 15, 2019
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Matt helped me setup a new business page for myself and my business partner. Sorted it out quick and easy and explained the whole process in great detail! Would highly recommend for anyone needing any IT assistance or support with setting up a new Facebook page or anything technical!
Petey Pablo French
Nov 15, 2019
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Matt helped me with my new business page which is P&J Autoz. Made it look so quick and easy and went through everything in great detail. Would highly recommend if you are looking to setup a new business page or anything technical related!
Noel Heaven
Oct 10, 2018
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Excellent service undertaken by someone who knew what to do and explained it in plain English. If you have an IT problem dont hesitate to call Matthew. Thanks Matthew.
Sue Dean
Jul 20, 2018
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I can't praise Matthew enough. My elderly friend needed IT assistance and I called One Technician. Matthew went to her home and sorted the problem out immediately. She thought he was wonderful. Courteous, efficient and technically brilliant ! I would recommend One Technician to anyone and everyone. Fantastic service. Thanks so much.
Brian
Jun 19, 2018
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We are a couple who are a little computer illiterate, Mathew sorted us out with our queries with patience and professionalism.
Lorraine Davies
Dec 01, 2016
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Matthew sorted out my daughter's laptop, at short notice, for a very reasonable price. It now runs like a dream, making homework time a lot less stressful. Would recommend any day ! Thank you very much :-)
Tracey Cole
Matthew is very knowledgeable and knew exactly how to fix the problems I was encountering and provided a very thorough and reasonable service, would definitely recommend him.
Amanda Parker
Hi Matthew
Thank you so so much for fixing all the bugs and problems that my computer had. I would recommend you to all my friends and family in the future. Money well spent hiring you
Thanks again
Thank you so so much for fixing all the bugs and problems that my computer had. I would recommend you to all my friends and family in the future. Money well spent hiring you
Thanks again
Reece Burgess
When my computer decided to pack in I needed someone to help quickly and solve my problem. I had a quick look and thought I'd give this one a try. A lad turned up by the name of Matthew Hardman. What can I say he was very professional throughout and solved my computer problems with ease! And at at reasonable price too! Would definitely recommend and will be using his services again!
Darcy Murray-Holgate
Matthew's service was very efficient and helpful. He had my laptop up and running within a few hours! Very professional, would definitely return if i have any problems with my laptop again and would recommend!