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One Technician Since establishing One Technician in November 2018, we have remained committed to making IT support straightforward, dependable, and accessible for both individuals and businesses. Beginning with local on-site assistance in Derby, we have steadily developed into a trusted IT service provider supporting clients throughout the UK and internationally. No matter the size of the enquiry, we approach every project with the same level of professionalism, care, and attention to detail. Whether assisting a home user with an underperforming laptop or helping a company improve and modernise its IT systems, we focus on delivering practical solutions without unnecessary complexity. As a Derby-based registered company, ICO registered for data protection, VAT registered, and recognised as a Microsoft partner and specialist, we continue to build strong relationships through reliable service and consistent results.

Our reputation has been built on honesty, responsiveness, and personal service. We believe our clients deserve clear advice, transparent pricing, and straightforward communication at every stage of the process. If an issue cannot be resolved, we do not charge for the service. With more than 100 satisfied clients, over 42 verified Google reviews, a 99% remote fix rate, and more than a decade of combined experience, we are proud of the trust placed in us. We remain dedicated to ongoing learning and keeping pace with the latest technologies, particularly in Microsoft 365 deployment and management. At the same time, we maintain a strong focus on cybersecurity, data protection, and GDPR compliance, ensuring every client receives secure, efficient, and dependable IT support.
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Home & Business Callouts
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Are you a local business or based at home and having some technical problems? Not a problem! We will come to YOU! And get all of your images sorted and fixed as quickly as possible.

*Prices shown are charged hourly.
Computer Support
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Are you struggling with your computer? Maybe it is running slowly, or just not running like the way it was since you first purchased it, then not a problem! We offer many support services for your computer / laptop to get it back to the way it should be.

With our friendly technician's ready to hand, we are only a phone call away!
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Reviews (21)
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Geoffrey Beesley
Oct 20, 2025
a go-to solution for any SME who requires ad hoc IT support. One Technician is speedy to respond to IT needs, offering competent and efficient services.
Jill
Oct 05, 2025
Matthew efficiently identified and resolved my problem! They are courteous, professional, and excellent service providers. Thank you!
Patricia Homer
Jun 03, 2024
Matthew was extremely efficient and did everything we wanted . A pleasure to deal with him and would definitely use him again if required and would recommend him to friends. Excellent service all round .
Claire
Apr 18, 2023
We cannot fault One Technician's service in any way. Matthew is always quick to reply, and is always prompt, polite, open-minded and professional. He is always keen to work with us as a business to find the most suitable solution to a problem. We would recommend Matthew and his team at One Technician to any businesses or individuals looking for some IT support or a retained IT service.
Lynne Woolley
Apr 06, 2021
Great service. Matthew is friendly and knowledgable and I wouldn’t hesitate in recommending people to use One Technician 😊 Thank you.
Gemma Smith
Jun 06, 2020
I was very impressed with One technicians very quick and great service repairing the screen on my daughters iPhone. Collected and returned on the same day. Great value to. Thank you
Joshua Sproat
May 28, 2020
I needed some assistance with uploading windows to a brand new PC I bought recently. Matthew was very friendly and very professional with his work. I will definitely tell all my friends about one technician if they need any assistance. Excellent service 10 out of 10.
Katie Hodgson
May 14, 2020
We were very impressed with the professionalism, speed of fixing our problem and communication. We have had an iPhone X screen replaced. Happy with the service so have now requested a fix on our mac book pro too. Would recommend without hesitation. Totally trustworthy. Thank you.
Liz Newey
Apr 01, 2020
We are so glad we contacted Matthew, One Technician, when we needed IT support for our business. He responds quickly and explains things very well, good remote access and also site visits if necessary. Highly recommended
Jenni Cush
Jan 06, 2020
Would highly recommend, always so patient and helpful. Wouldn't use anyone else!
Wendy Bailey
Dec 23, 2019
Service was great and very quick. They even collect from home and return.
Joe Phipps
Nov 15, 2019
Matt helped me setup a new business page for myself and my business partner. Sorted it out quick and easy and explained the whole process in great detail! Would highly recommend for anyone needing any IT assistance or support with setting up a new Facebook page or anything technical!
Petey Pablo French
Nov 15, 2019
Matt helped me with my new business page which is P&J Autoz. Made it look so quick and easy and went through everything in great detail. Would highly recommend if you are looking to setup a new business page or anything technical related!
Noel Heaven
Oct 10, 2018
Excellent service undertaken by someone who knew what to do and explained it in plain English. If you have an IT problem don’t hesitate to call Matthew. Thanks Matthew.
Sue Dean
Jul 20, 2018
I can't praise Matthew enough. My elderly friend needed IT assistance and I called One Technician. Matthew went to her home and sorted the problem out immediately. She thought he was wonderful. Courteous, efficient and technically brilliant ! I would recommend One Technician to anyone and everyone. Fantastic service. Thanks so much.
Brian
Jun 19, 2018
We are a couple who are a little computer illiterate, Mathew sorted us out with our queries with patience and professionalism.
Lorraine Davies
Dec 01, 2016
Matthew sorted out my daughter's laptop, at short notice, for a very reasonable price. It now runs like a dream, making homework time a lot less stressful. Would recommend any day ! Thank you very much :-)
Tracey Cole
Matthew is very knowledgeable and knew exactly how to fix the problems I was encountering and provided a very thorough and reasonable service, would definitely recommend him.
Amanda Parker
Hi Matthew
Thank you so so much for fixing all the bugs and problems that my computer had. I would recommend you to all my friends and family in the future. Money well spent hiring you
Thanks again
Reece Burgess
When my computer decided to pack in I needed someone to help quickly and solve my problem. I had a quick look and thought I'd give this one a try. A lad turned up by the name of Matthew Hardman. What can I say he was very professional throughout and solved my computer problems with ease! And at at reasonable price too! Would definitely recommend and will be using his services again!
Darcy Murray-Holgate
Matthew's service was very efficient and helpful. He had my laptop up and running within a few hours! Very professional, would definitely return if i have any problems with my laptop again and would recommend!