Business Details
25 Years
experience
Emergency
services
Your Trusted IT Support in Clacton
Established over 24 years ago, iFix-YourPC has built a reputation for delivering professional computer and IT support services across East Essex. Our team combines extensive technical expertise with a commitment to customer care, offering on-site, remote, and home-based solutions for PCs, Macs, laptops, and peripherals. We specialise in fault diagnosis, virus removal, system upgrades, and technical training, with particular experience supporting elderly users and retirement communities. Our CRB-checked technicians provide transparent pricing and flexible service options, prioritising clear communication and long-term reliability. By maintaining rigorous technical standards and focusing on client education, we aim to empower users while ensuring their systems remain secure and efficient. Our dedication to resolving issues promptly, often within hours, has earned us consistent positive feedback and a loyal customer base across Tendring and Clacton-on-Sea.
Services
Computer Repair
Virus Removal
Laptop Repair
System Upgrades
Remote Support
Technical Training
Data Recovery
Network Setup
Details
- Year established: 2001
Highlights and features
- We have over 24 years of experience in computer repair and IT support
- Our technicians are CRB checked for client safety and trust
- Specialist support for elderly and first-time computer users
- We operate on-site, at home, and via secure remote access
- Transparent pricing with no hidden fees or unnecessary upgrades
Associations and certifications
- CRB Checked
What people say
Knowledgeable technicians
Prompt service
Patient with elderly users
Transparent pricing
Effective solutions
Services
Computer Repair
We specialise in comprehensive computer repair services for both Windows and Mac systems. Our technicians diagnose and resolve hardware failures, software conflicts, and performance issues while maintaining data integrity. With expertise spanning operating systems from Windows 95 to Windows 11, we ensure your system runs optimally. Our approach combines technical proficiency with clear communication, explaining repairs in accessible terms while offering preventive maintenance advice to extend your equipment's lifespan.
Virus Removal
Our virus and malware removal service eliminates security threats while preserving essential data and system functionality. We employ industry-standard tools combined with manual analysis to identify and eradicate persistent infections. Post-removal, we implement protective measures and educate users on safe browsing practices. This service includes system restoration to pre-infection performance levels and security configuration to prevent future attacks.
System Upgrades
We provide tailored system upgrade solutions to improve performance and extend equipment longevity. Our services include SSD installations, RAM upgrades, and component replacements matched to your usage requirements. We offer expert advice on cost-effective improvements versus new purchases, ensuring technical compatibility while maintaining data continuity during transitions to newer hardware platforms.
Remote Support
Our secure remote support service enables rapid resolution of software issues without requiring on-site visits. Through encrypted connections, we diagnose and fix problems with operating systems, applications, and network configurations. This service includes step-by-step guidance for users and implementation of remote monitoring solutions where appropriate, minimising downtime while maintaining strict data security protocols.
Technical Training
We offer personalised technical training sessions tailored to individual proficiency levels. Our instruction covers essential computer operations, internet safety, and software applications with particular focus on supporting elderly users and technology newcomers. Training sessions combine hands-on practice with reference materials, ensuring clients gain confidence and independence in managing their digital tools.
People
Stuart Austin
Owner/Technician
With over 24 years of IT experience, Stuart leads iFix-YourPC's technical operations. He specialises in practical problem-solving and user education, particularly for elderly clients. His approach combines technical expertise with patient instruction, ensuring clients understand both solutions and preventive measures. Stuart maintains CRB clearance and prioritises transparent communication.
Questions
What areas do you cover for computer repairs?
We provide services across Tendring, Clacton-on-Sea, Holland-on-Sea, Frinton, Walton, St Osyths, Weeley, Kirby, Thorpe, and Harwich.
Do you offer emergency computer repair services?
Yes, we respond to urgent requests within 3 hours during our operating hours (08:00-20:00 Mon-Sun).
What payment methods do you accept?
We accept cash, BACS transfers, cheques, and PayPal payments for our computer repair services.
Can you help with both Windows and Mac computers?
Yes, our technicians are experienced with both Windows (95-11) and macOS systems for repairs and maintenance.
Do you provide technical support for elderly users?
Yes, we specialise in supporting elderly clients with patient instruction and clear explanations of computer operations.
What is your pricing structure for repairs?
We charge £25 for the first hour and £9 for each subsequent 30 minutes with no hidden fees or minimum charges.
Reviews (32)
Rowan Swash
May 09, 2022
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Have called Stuart up twice now and both times he's been very friendly and both times he helped me fix my broken pc. Can't thank you enough
Chris Little
Sep 28, 2021
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Exceptional service! And extremely helpful with my limited knowledge even supported over phone! Definitely be back.
Lisa Anderson
Mar 26, 2021
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A big thank you for helping with an issue we had with our laptop. Excellent advice and service. So helpful and knowledgeable. Certainly recommend. Thank you.
Jack McKechnie
Nov 18, 2020
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Excellent service and a big help over the phone. If I need more pc repairs in future this will be my first port of call!
Melissa C.
Jun 22, 2020
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Fantastic service he said it would be done the following day was done in 45 mins and didnt hardly charge anything would 100% use him again
Paul S.
May 08, 2020
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I 100% recommend using iFix-YourPc. Stuart upgraded an old laptop for me that had been damaged and no longer worked in just a couple of days. He kept me updated with how the work was going and the price he charged was excellent value for money. I will definitely be using him again.
Danny C.
May 01, 2020
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Had a broken laptop screen, Rang IFixyourPc for a quote on fixing the screen and he sent me a link via email too a video showing me how easy it was for my laptop and the screen I would need, got it all done myself in half an hour and even rang him when I got stuck! Brilliant help and saved me money will definitely use
SimonW
Apr 01, 2020
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Stuart carried out some excellent work for me in early 2020. My laptop required some repair work and he quickly and efficiently worked on the task keeping me up to date with how the repair work was going each day. He also used his own initiative in a creative capacity to keep costs down and ultimately get the laptop back in my hands quicker. Professional and friendly. Would highly recommend.
Keith B.
Jan 15, 2020
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I dropped my laptop off on Saturday. It was in a very bad way, hard disk full and very slow. Stuart's view that it needed an upgrade to a solid state disk and transition to current level of Windows software. He made these changes and migrated all my programs and data. It's now like a new computer. I think his charges were very reasonable and have now asked him to repair a second machine.
Sandra P.
Aug 10, 2019
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My elderly dad could not get his I pad to work and it was to do with passwords and I cloud . Stuart stayed until he had sorted the problem so he must be gifted with patience ! Without his expertise my dad couldnt keep in touch with us . Thank you Stuart . Your number is well and truly in our files as are the new passwords!
Ronald F.
Mar 06, 2019
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Great service. Stuart recovered and repaired my laptop after I had, rather inadvisably, tried to clean up the fan on my Toshiba. I had broken an all important ribbon strip clip to the hard drive, lost within the laptop various screws, and misplaced wiring which prevented the hard drive from connecting. Result, an inoperable Laptop once reassembled. All this was corrected at very reasonable cost. In addition he uprated my RAM giving an extra 50% for better performance.
Back in operation again. All within 24 hours. I would be remiss if I didn't add that other advice and suggestions for getting rid of 'clutter', meaning unneccesary high resource using software and other I found immensely helpful as well. I thouroughly recommend Stuart to help resolve any problen that you may have with your computer/laptop/notebook etc. Give him a call.
Back in operation again. All within 24 hours. I would be remiss if I didn't add that other advice and suggestions for getting rid of 'clutter', meaning unneccesary high resource using software and other I found immensely helpful as well. I thouroughly recommend Stuart to help resolve any problen that you may have with your computer/laptop/notebook etc. Give him a call.
Debbie P.
Dec 16, 2018
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We found this service excellent in how fast the repair was done, how well the pc worked after, and in how knowledgable and competent stuart was. Would highly recommend.
Helen H.
Nov 08, 2018
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Stuart was recommended to my husband and I and we are very happy with the work carried out. He was very efficient, reliable and trustworthy. He took our faulty computer away and rebuilt a new one for us, which is so much quicker than our old one. He was very patient and went through all the new programmes on the new computer. We would highly recommend him. Thank you for your help Stuart.
Ryan C.
Oct 15, 2018
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Excellent service and communication, great value for money. Stuart did a very thorough job cleaning out my PC, both software and hardware. Will use again. 5*
Jenny A.
Sep 24, 2018
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Very friendly and amazing service very quick. Stuart explained everything to me I needed a new hard drive and sorted everything.would definitely recommend him
Patrick S.
Sep 17, 2018
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Very helpful service, kind and understanding to a simple problem in difficult circumstances came a long way out also and in the same day as the call. Incredibly happy with this service and would recommend to others.
Leah M.
Sep 12, 2018
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Contacted Stuart about a laptop that was running EXTREMELY slowly. I was able to drop it off straight away. Within a couple of hours Stuart contacted me to let me know what was wrong with it and with possible suggestions of what we could do to fix it. I went with his advice and a new hard drive was ordered, all my data and files were backed up, the new hard drive was installed, as well as all my files and data and everything was fixed and up and running a few days later.
He was so professional and did an amazing job. It was a very reasonable cost as well! He was even willing to give me advice about other computer products. Will definitely use again and will definitely recommend to anyone I know who needs any sort of computer work done! I am well impressed!
He was so professional and did an amazing job. It was a very reasonable cost as well! He was even willing to give me advice about other computer products. Will definitely use again and will definitely recommend to anyone I know who needs any sort of computer work done! I am well impressed!
Terry W.
Aug 26, 2018
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Stuart attended our home on the same day that we first contacted him. He was punctual and helpful, diagnosing the problem quickly and professionally. He rectified the problem resulting in our computer working more efficiently than ever before! He also did some "tidying up" on our computer to eradicate some annoying issues that we couldn't solve ourselves. Stuart was also willing to sort out problems we had with our mobile phones. We would not hesitate to call on Stuart's services again and certainly will do so in the future.
Nina B.
Jul 30, 2018
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very helpful and fixed all my problems with my laptop. Took the time to explain everything especially as I don't have a youngsters grasp of computers ( silver surfer). Stayed until I was happy that I understood everything and charged a very reasonable fee. I would not hesitate to recommend iFix-Your pc
Anne G.
Jul 08, 2018
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Very friendly and helpful. Purchased a new hard drive for me and installed . Kept me informed and did work quickly. Thoroughly recommended.
Andy Moulton
Jul 04, 2018
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Had an urgent problem with my PC - that i use for remote working. I called iFix-YourPC. Stuart came within a couple of hours and fixed it. He explained what had happened and offered good advice on backing up my files. First class service; i can't recommend Stuart and iFix-YourPC enough. Discovered iFix-YourPC through Tendring Talk forum - which is run by Stuart - so i knew i could trust him.
Robert M.
Jun 21, 2018
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Stuart did a great job fixing my PC would highly recommend him to anyone very efficient always keeps you updated as to progress to work very polite well mannered
Vic B.
May 10, 2018
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Excellent service from Stuart - he was very prompt, helpful, patient and just as important... solved my problems. I'll keep in touch with Stuart should and when any more PC problems or questions occur. Highly recommended!!!
Fiona M.
Sep 26, 2017
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Having had previously bad experiences with other repair people it was great to actually find someone who knows what he is talking about. Stuart is the third engineer to visit my machine and actually fix the problem - well worth the money which I must say was very reasonable for the care attention he provided.
Mark Treacher
May 27, 2016
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Excellent service and value for money from Stuart. PC collected, repaired, returned and set-up again within 24 hours. Highly recommended.
Katie Sullivan
Jun 28, 2015
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Have just used iFix-YourPC and was extremely impressed. Stuart was very knowledgeable and helpful, explaining everything that he did. I can highly recommend this prompt, reasonably priced service. From one very satisfied customer
John Hughes
Dec 12, 2013
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I have used ifixyourpc several times now and have always been impressed with the service that i have received. Stuart is reliable, very knowledgeable, excellent value for money and on time every time, always showing me what he is doing as he does it, Would gladly recommend to anyone. thank you
Peter
Pensioner in Hoddesdon
Report Review Prompt, efficient and effective service. Entirely satisfactory.
Report Review Prompt, efficient and effective service. Entirely satisfactory.
Sarah
Excellent!! Report Review I took my laptop to iFix-yourPC after having some trouble with its charger. My laptop was taken in and looked over the same night, by the next morning I knew exactly what was causing the trouble and a replacement part came within 24hrs. Overall, my problem was solved in 2 days! Fantastic customer service and a very reasonable quote for the work done- will definitely come back with any future problems without hesitation! Thank you so much!
Tim
Great service, extremely fast, reasonable and excellent communication. I highly recommend this company and would not go anywhere else for all my computer repairs.
Roy
Had Stuart sort out and upgrade my laptop, good speedy service very helpful with follow up telephone advice.Will no doubt be using him again in the future.
Jolivia
Stuart was highly recommended to me and he helped me out when my hard drive took a turn for the worse. He managed to copy all my documents and pictures before inserting a new hard drive. My computer is now working very quickly and I am extremely pleased with the results.