Business Details
12 Years
experience
Emergency
services
Your Trusted IT Partner in Frome, Somerset
Established in 2014, geekingITsimple is an award-winning IT services provider dedicated to simplifying complex technology solutions for businesses. Our mission focuses on delivering stress-free IT support, cybersecurity, and proactive managed services tailored to meet the unique needs of each client. With a team of certified professionals, we combine technical expertise with a commitment to clear communication, ensuring clients receive reliable, jargon-free solutions. Headquartered in Frome, Somerset, we serve businesses across the South West, offering nationwide support through remote and onsite services. Our approach prioritises prevention over reaction, with quarterly check-ins and a 90-day satisfaction guarantee reflecting our confidence in service quality. Recognised as winners of Britain's 50 Best Managed IT Companies 2024, we maintain partnerships with leading IT suppliers to deliver competitive pricing without compromising on value.
Services
Managed IT Services
Cybersecurity Solutions
IT Support
Disaster Recovery
Phone Systems
Served areas
- Frome, Radstock, Shepton Mallet, Trowbridge, Warminster, Westbury
Details
- Year established: 2014
Highlights and features
- We offer 24/7 IT support with guaranteed response within one hour
- Proactive quarterly system check-ins prevent technical issues before they occur
- Cyber Essentials certification support ensures government-backed security compliance
- 90-day satisfaction guarantee with full refund option
- Award-winning team with continuous industry-standard technical training
Associations and certifications
- MCSE
- MCSA
- MCITP
- MCTS
- MTA
- MCT
- MBCS
What people say
Stress free, friendly, reliable
Pro-active and responsive support
Resolve IT issues in minutes
Brilliant customer service
Team love what they do
Services
Managed IT Services
Our comprehensive managed IT services provide continuous monitoring and maintenance of business technology infrastructure. With proactive system management, regular security updates, and performance optimisation, we ensure uninterrupted operations for clients across the South West. Our team delivers tailored solutions that align with specific business requirements while maintaining strict compliance with industry standards.
Cybersecurity Solutions
Specialised cybersecurity services include Cyber Essentials certification support, dark web monitoring, and comprehensive threat protection. We implement robust security frameworks to safeguard sensitive business data while providing staff training to mitigate human-related vulnerabilities. Our approach combines cutting-edge technology with practical risk management strategies to protect against evolving cyber threats.
Disaster Recovery
Business continuity solutions ensure rapid recovery from technical failures or data loss incidents. Our customised disaster recovery plans incorporate cloud backup systems, emergency response protocols, and regular system audits to minimise downtime. Clients benefit from tailored recovery strategies that match their specific operational requirements and regulatory obligations.
Phone Systems
Modern business communication solutions featuring hosted phone systems, VoIP implementation, and unified communications platforms. We design scalable telephony systems that integrate seamlessly with existing IT infrastructure while providing advanced features like call routing, voicemail transcription, and mobile integration for enhanced business connectivity.
IT Consultancy
Expert IT consultancy services guide businesses through technology decisions and digital transformation initiatives. Our consultants provide strategic planning, system audits, and technology roadmap development to optimise IT investments. We specialise in aligning technology solutions with long-term business objectives while ensuring cost-effectiveness and scalability.
People
Kieran Sapak
Managing Director
With over 15 years in IT services, Kieran leads our technical team with expertise in network infrastructure and cybersecurity. He ensures our clients receive cutting-edge solutions while maintaining our commitment to simplicity and clarity in all client interactions.
Debbie Lymer
Admin & Marketing Manager
Debbie manages our operations and marketing strategy with 12 years of experience in business administration. She plays a key role in maintaining our service standards and communicating our technical expertise through accessible marketing materials.
Tom Longhurst
Service Delivery Coordinator
Tom oversees service implementation with a background in technical project management. His eight years in IT support ensure smooth delivery of our managed services while maintaining close client communication throughout the service lifecycle.
Lewis Price
IT Engineer
Certified IT engineer with specialist knowledge in cloud systems and network security. Lewis provides hands-on technical support and implements customised IT solutions, drawing on his five years of experience in enterprise technology environments.
Jack Coward
IT Technician
Jack delivers frontline technical support with expertise in hardware diagnostics and software troubleshooting. His three years in IT support complement our team's capability to resolve both complex and routine technical issues efficiently.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, cybersecurity solutions, cloud backups, phone systems, and 24/7 technical support tailored to small business needs across the South West.
How quickly can you respond to IT emergencies?
Our emergency response guarantees support within one hour during business hours, with remote assistance often resolving issues before onsite visits are required.
Do you provide Cyber Essentials certification support?
Yes, we offer full Cyber Essentials certification support including system audits, security implementation, and ongoing compliance maintenance to meet government standards.
What areas do you cover for onsite support?
We provide onsite support across Bath, Bristol, Somerset, Wiltshire, Dorset, and surrounding regions with remote support available nationwide.
How do your IT support packages work?
Our packages include proactive system monitoring, quarterly check-ins, unlimited support requests, and customised solutions with transparent monthly pricing.
What sets you apart from other IT providers?
Our combination of technical expertise, proactive approach, 90-day satisfaction guarantee, and commitment to clear communication without technical jargon makes us unique.
Videos
Reviews (19)
Dale Bevington
Nov 03, 2021
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These people reinstalled windows cleaned everything up and voila it is running as quickly as when we first bought it. Thank you.
Terrascan Office
Jan 12, 2021
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We can not recommend geekingITsimple enough, they always come out to us to fix any problems that we have, usually within a couple of hours! Very professional team who are only ever a call away! Great company who have looked after us for over 2 years now.
Frank Etchells
Nov 13, 2020
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Details on this site/page state help to HOME users. This is now incorrect - they do not offer support to *RESIDENTIAL* users... nor do they feel able to recommend any other LOCAL computer repair service. I wasted my time in contacting them for assistance when I could have contacted others. Have informed them they should update their information as that stated here (as from before 13th Nov. 2020) is misleading.
Paul Green
Feb 14, 2020
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We had an urgent problem that was preventing us from starting a critical project, and the geekingITsimple team fixed it quickly. Highly recommended
Robbie Lymer
Jun 04, 2019
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I have been using GeekingITsimple for business use for quite some time. They are always professional in their approach as well as solving any issues swiftly, and have never failed to disappoint. I would highly recommend their business support. They are also great value, especially against other local I.T companies. Keep up the good work!
Peter Hirsch
Apr 19, 2019
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The team at Frometech are very helpful. Not just in looking after our existing equipment but also helping us planning a replacement schedule. I would highly recommend them.
Peter Rolliston
Jan 08, 2019
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In the last 5 years we have had uninterrupted computer operation in our business. 5 Laptops, 2 desktops, voip phones and 3 mobile devices. We have migrated systems twice and moved offices twice. no interruption to our ability to focus on our business. Can't recommend the team at GeekingITsimple (Frometech) enough.
Susan H.
Dec 06, 2018
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I have to leave this excellent review as a way of saying thank you for all that Frometech done for me yesterday. I spent all morning writing a document in word, around 20 pages when the machine crashed! Word could not recover the work and I was in tears. I phoned Frometech and they asked me to pop in with my laptop and within 10 minutes they had recovered everything. I am so glad I found you and wont be going anywhere else in the future. Thank you so much
Joanne Rolliston
Oct 29, 2018
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Superb customer service. As a small business owner we need hassle free IT support and fast service. Highly recommend to both business and private IT support. The team there are fantastic.
Chloe S.
Sep 07, 2018
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We are a small business and like most, completely rely on our computers and Frometech deals with all our IT issues. Nothing is ever a problem no matter how small, attendance is prompt, staff are knowledgeable and polite - we would wholly recommend them, with no reserve!
Peter R.
Jul 07, 2016
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Brilliant.
Quick, efficient and helpful. I first used Frometech for our home support and have now enlisted their team for our business support too. The first time I have been impressed with an IT company in Frome!
Quick, efficient and helpful. I first used Frometech for our home support and have now enlisted their team for our business support too. The first time I have been impressed with an IT company in Frome!
Carmel Reid
I have been using Frometech for a number of years now and I find them always friendly and helpful - there is a lot of valuable experience we can access and their customer care is excellent.
Petrina White
Really can't recommend these guys enough! Great communications, friendly & approachable, super fast service, no hidden costs in fact the service costs are set at a level that make you actually want to repair rather than try & work it out your self (or worse....give up & go for a new one!!). Very very impressed & I won't hesitate calling on you again!
Michael Johnson
They brought our laptop back to life!!!!!!! Years of hardwork was almost lost and forgotten. Thank you so much to Jamie. I'm forever grateful. From start to finish I was amazed by the service. Kind approachable staff, fast and beyond expected great service. Being a business owner I found the whole service very inspiring. Thanks again Jamie.
Robbie Lymer
I have found Frometech to be the most knowledgeable, competent and reliable computer and repair service in the area. With their high graded qualifications, expertise and value for money service i certainly will recommend them to anyone.
Josh Roberts
Ok so I didn't get my iPad fixed but there's a crack by the home button leading of into different places it's mainly only cracked at bottom but there's one line through the middle how much will it cost
Robert Holden
Fantastic service and extremely competant at their work. I asked for a full transfer of my data from a windows laptop to a mac laptop. Problem was that my old laptop was no longer working but had all my photos and music etc. No problem at all for Frometech, they took out the hard drives and powered them and were able to transfer direct to the mac. I had 300gb+ and it was done the same day. And not only that but they had copied the music into the right place and opened up iTunes and loaded all the albums.
I picked up a laptop with all my old data restored and ready to transfer to my other apple devices. And all this for a very reasonable fee indeed. And not only that, they offered to ethically and securely dispose of my old laptop for no extra cost, plus threw in some free advice about technical questions I couldn't easily have answered on my own. I really can not rate them too highly - thanks again guys, very much appreciate what you did. Great to have such a helpful business in Frome.
I picked up a laptop with all my old data restored and ready to transfer to my other apple devices. And all this for a very reasonable fee indeed. And not only that, they offered to ethically and securely dispose of my old laptop for no extra cost, plus threw in some free advice about technical questions I couldn't easily have answered on my own. I really can not rate them too highly - thanks again guys, very much appreciate what you did. Great to have such a helpful business in Frome.
Kath Elaine
It's so difficult to balance the desire to support local businesses and still receive the highest quality products and service. However, I recently discovered a local technical repair company that gave me the best of both worlds. I called Frometech because I had blown the graphics card on my home computer. Not only was the work completed within 24 hours, they also picked up the machine AND returned it after the work was complete.
After a brief conversation with me about my computing needs, they had found a perfect replacement for my old graphics card - and the entire bill (including the graphics card!) was under 100 quid. As if that wasn't phenomenal enough, the talented young man who worked on my machine was kind, understanding and really willing to listen to what I wanted. That kind of high quality customer service seems so difficult to find these days in combination with excellent technical service. But it's right here and I am now a devoted customer of Frometech!
After a brief conversation with me about my computing needs, they had found a perfect replacement for my old graphics card - and the entire bill (including the graphics card!) was under 100 quid. As if that wasn't phenomenal enough, the talented young man who worked on my machine was kind, understanding and really willing to listen to what I wanted. That kind of high quality customer service seems so difficult to find these days in combination with excellent technical service. But it's right here and I am now a devoted customer of Frometech!
Anne Smith
I was given a windows 10 laptop from my son about 6 months ago. I was so scared of it I left it in its box for 6 months before deciding I must get to grips with it. I was talking with my friends in Frome about it and they recommended frometech as they use them when their ipad goes wrong. I phoned up and booked in a training session with one of their technicians. I forget his name now but he was brilliant, all of the questions I almost felt to embarrassed to ask were answered in a way I can understand. My confidence is growing with windows 10, but I'm now wiz on the internet!