Business Details
29 Years
experience
Emergency
services
Your Trusted IT Partner in Edinburgh
Established in 1997, Computer Troubleshooters has grown into the largest international franchise network specialising in computer services for small businesses and residential clients. With over 150 locations across nine countries, we combine global expertise with local ownership to deliver tailored technology solutions. Our franchise owners are certified IT professionals who leverage cutting-edge industry knowledge to address unique client needs. We prioritise proactive IT management, cybersecurity protection, and data backup solutions while maintaining a commitment to personalised service through locally operated offices.Our team ensures businesses remain protected against evolving cyber threats while optimising operational efficiency through managed services and cloud technologies. By focusing on both technical excellence and customer relationships, we help clients navigate digital challenges with confidence.
Services
Cybersecurity Solutions
Backup and Recovery
Cloud Solutions
Managed Services
Microsoft 365
Data Protection
Network Monitoring
IT Consultancy
Details
- Year established: 1997
Highlights and features
- We have over 25 years of experience in IT services since 1997
- Our locally owned offices provide personalised technology solutions
- Franchise owners access international resources for comprehensive support
- We offer 24/7 monitoring and proactive IT management services
- Specialists in GDPR compliance and cybersecurity risk assessments
What people say
24/7 monitoring
Personalised solutions
Cybersecurity expertise
Local support network
Proactive maintenance
Services
Cybersecurity Solutions
Our cybersecurity services protect businesses from digital threats through comprehensive risk assessments and tailored protection strategies. We implement anti-virus systems, firewall solutions, and employee monitoring tools while ensuring GDPR compliance. Our experts continuously monitor networks for vulnerabilities, perform security audits, and provide incident response capabilities to safeguard sensitive business data.
Backup and Recovery
We offer robust data backup solutions with automated daily backups and rapid recovery processes. Our systems protect against hardware failures and cyberattacks, ensuring business continuity. With 99.9% uptime guarantees, we implement customised backup strategies that include cloud storage options and physical backup solutions to meet specific business requirements.
Managed Services
Our managed IT services provide continuous system monitoring and proactive maintenance. This includes 24/7 network surveillance, automated software updates, and performance optimisation. We offer fixed-price monthly plans that cover all IT support needs, from routine maintenance to emergency interventions, ensuring minimal business downtime and predictable IT costs.
Cloud Solutions
We help businesses transition to cloud-based operations with Microsoft 365 integration and hosted solutions. Our cloud services improve accessibility and collaboration while maintaining security standards. We provide tailored cloud strategies that include email hosting, application migration, and infrastructure virtualisation to enhance business flexibility and reduce hardware dependencies.
Microsoft 365
Our Microsoft 365 implementation services deliver complete productivity suites with cloud-based email, document management, and collaboration tools. We ensure GDPR compliance through secure configurations and provide ongoing support for email synchronisation across multiple devices. This includes software updates, user management, and storage optimisation for businesses of all sizes.
Questions
What cybersecurity measures do you recommend for small businesses?
We implement multi-layered protection including firewalls, anti-virus software, and employee monitoring systems. Our experts conduct regular security audits and provide GDPR compliance guidance to protect against cyber threats.
How does your data backup solution work?
We create custom backup strategies with automated daily backups, cloud storage options, and rapid recovery processes. Our systems protect against hardware failures and cyberattacks while ensuring business continuity.
Do you offer 24/7 IT support services?
Yes, our managed services include 24/7 network monitoring, automated updates, and emergency response capabilities. We provide continuous system protection and immediate assistance for critical IT issues.
Can you help migrate our business to cloud solutions?
We specialise in cloud migration with tailored strategies for Microsoft 365 implementation, hosted email services, and infrastructure virtualisation. Our experts ensure secure transitions while maintaining operational continuity during the migration process.
What areas do you cover in the UK?
We operate through locally owned franchises across the UK including Edinburgh, Glasgow, Central Merseyside, Dudley, Rutland, South Warwickshire, and Tonbridge locations.
