Business Details
We have been serving Preston and Lancashire since 2007 as a family-run limited company. Our team comprises highly talented technicians who are enthusiasts and specialists in IT, electronics, programming, and systems development. We pride ourselves on offering far more than a quick repair, focusing on helping clients rather than hitting sales targets. With over 80 years of combined computer experience, our technicians continually research new computing developments to provide informed advice. We filter out marketing bias to deliver current, unbiased IT news and guidance to our customers.
Available six days a week, we provide outstanding service with full technical assistance included on all systems and repairs. Our friendly, understanding people strive to resolve problems with real solutions rather than defaulting to a simple reinstall. We support both business and home clients across Preston, Leyland, and the wider Lancashire region. Our professional standards ensure comprehensive support for networks, servers, hardware, and software configurations. We remain committed to client satisfaction through transparent, expert service tailored to each unique IT puzzle.
Available six days a week, we provide outstanding service with full technical assistance included on all systems and repairs. Our friendly, understanding people strive to resolve problems with real solutions rather than defaulting to a simple reinstall. We support both business and home clients across Preston, Leyland, and the wider Lancashire region. Our professional standards ensure comprehensive support for networks, servers, hardware, and software configurations. We remain committed to client satisfaction through transparent, expert service tailored to each unique IT puzzle.
Served areas
- Lancashire, Preston, Leyland, Chorley, Blackpool, Lytham, St Annes, Kirkham
Highlights and features
- We offer over 80 years combined technical experience.
- Our technicians specialise in IT, electronics, programming, development.
- We provide unbiased advice filtering out marketing bias.
- Our six-day service includes full technical assistance.
- We deliver real solutions, not just system reinstalls.
Services
Business IT Support
We provide comprehensive business IT consultancy and support to protect office data from corruption, fire, or equipment failure. Our onsite and remote network maintenance services maximise return on investment for companies with networked computers and complex software configurations. Clients benefit from proactive monitoring, rapid fault resolution, and strategic advice tailored to their operational requirements.
Computer Repair
Our expert technicians repair all PC Windows and Apple Mac hardware, including desktops, laptops, servers, tablets, cracked screens, and liquid damage. We diagnose and resolve virus infections, malware corruption, system crashes, freezes, and reboot loops with thorough fault reporting. Every repair includes full technical assistance and a commitment to lasting solutions rather than temporary reinstalls.
Data Security & Backup
We deliver critical data protection, emergency recovery, and secure backup solutions for all important business and personal files. Our services safeguard against corruption, hardware failure, and accidental loss through robust encryption and automated redundancy measures. Clients receive peace of mind knowing their digital assets are continuously monitored and recoverable within minimal downtime.
Network Maintenance
Our team manages office networks throughout Lancashire, providing both onsite and remote IT support and maintenance services. We handle confusing software configurations, wireless broadband issues, and server optimisation to ensure smooth, compatible operation. Businesses gain maximised uptime, enhanced productivity, and a dedicated technical partner focused on infrastructure reliability.
Refurbished Computers
We supply professionally refurbished second-hand PC and Mac desktops and laptops at low prices with quality assurance. Each workstation is assembled using top-quality components from market-leading brands and undergoes extensive hardware testing before sale. Customers receive full technical assistance, ensuring their affordable purchase delivers reliable performance for home or business use.
Reviews (8)
Mark Everson
Apr 17, 2016
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1st Direct have been looking after our business since around 2000 which itself says a lot. Knowledgeable, friendly, responsive and always try to find the most cost-effective answer. Where many providers would insist on selling new units these guys repair what we have, and do so very well. Almost every week I get another hopeful provider call me looking for our business and they all get the same "go away, we're happy where we are" response. Highly recommended!
Sarah Burgess
May 17, 2015
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I've never had a problem when having them repair my pc, but then I bought a refurbished Windows 7 cpu from them. The cpu casing was shoddy, to say the least. If you try to unplug something from one of the USB ports on the front, the entire front pops out of place. I won't be buying from them again.
Dr. John Wilson
Feb 14, 2015
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1st Direct have looked after me and my computers for years now, generally upgrading bit by bit rather than a complete rebuild. The latest work was an upgrade from XP to Win 7; they made it as painless as it could be. Very happy with the service and would recommend them to anyone.
Veronika Potter
Apr 03, 2014
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They returned my dead 3 years old netbook to the life. Very pleased, quick and good quality job. thank you
Jonathan Rowland
Nov 12, 2012
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Just got back home with my laptop, took it in yesturday as it wouldnt work. bought it from them a while ago, got an update yesturday afternoon, and if I hadn't gone into town they would have rung to tell me the good news, all fixed. Thank you guys!
Mark Everson
1st Direct have been looking after our business since around 2000 which itself says a lot. Knowledgeable, friendly, responsive and always try to find the most cost-effective answer. Where many providers would insist on selling new units these guys repair what we have, and do so very well. Almost every week I get another hopeful provider call me looking for our business and they all get the same "go away, we're happy where we are" response. Highly recommended!
Jonathan Rowland
Just got back home with my laptop, took it in yesturday as it wouldnt work.. bought it from them a while ago, got an update yesturday afternoon, and if I hadn't gone into town they would have rung to tell me the good news, all fixed. Thank you guys!
Dr John Wilson
1st Direct have looked after me and my computers for years now, generally upgrading bit by bit rather than a complete rebuild. The latest work was an upgrade from XP to Win 7; they made it as painless as it could be. Very happy with the service and would recommend them to anyone.