Business Details
Award-Winning Computer Repair Services UK
PC PAL is an award-winning national computer repair organisation with a network of local engineers providing expert services across the UK. Established to deliver convenient, high-quality IT support, we specialise in desktop and laptop repairs, virus removal, and IT solutions for both home and business users. Our franchise model combines local accessibility with national expertise, ensuring customers receive rapid, reliable assistance from fully qualified, insured professionals. With accolades including the Theo Paphitis Small Business Sunday award and a 98% customer satisfaction rating, we prioritise transparency, competitive pricing, and no call-out fees. Our engineers, CRB-vetted and equipped with industry certifications, offer on-site services to minimise disruption, reflecting our commitment to trust, experience, and client-centric solutions.
Services
Desktop Repair
Laptop Repair
Virus Removal
IT Support
Smartphone Repairs
Data Backup
Network Setup
Software Installation
Printer Support
Remote Assistance
Served areas
- Glasgow West End and Beyond
Highlights and features
- We offer rapid, on-site repairs with no call-out fees.
- Our engineers are fully qualified, insured, and CRB-vetted.
- Award-winning service with a 98% customer satisfaction rating.
- Transparent pricing and tailored solutions for home and business users.
- Nationwide coverage supported by a trusted franchise network.
Associations and certifications
- Microsoft qualified PC Engineers
- A+ Hardware qualified PC Engineers
What people say
Prompt service
Knowledgeable engineers
Excellent reliability
Patient with non-experts
Highly recommended
Services
Desktop Repair
Our desktop repair service addresses hardware and software issues, including motherboard failures, slow performance, and operating system errors. Engineers diagnose problems on-site, offering cost-effective fixes to restore functionality. Ideal for home users and businesses requiring immediate desktop solutions without disrupting workflows.
Laptop Repair
Specialising in laptop screen replacements, liquid damage recovery, and component upgrades, our engineers provide swift repairs at your location. Services include virus removal, battery replacements, and performance optimisation, ensuring minimal downtime for personal and professional use.
Virus Removal
We eliminate viruses, ransomware, and spyware from PCs and Macs, restoring system security and performance. Our technicians use advanced tools to clean infections, secure networks, and advise on future protection, giving clients peace of mind against cyber threats.
IT Support
Tailored IT support for small businesses includes network setup, cybersecurity, and ad hoc technical assistance. Our engineers ensure reliable infrastructure, data backup solutions, and prompt troubleshooting to maintain operational efficiency without long-term contracts.
Smartphone Repairs
We repair smartphones and tablets, including screen replacements, battery swaps, and software issues. Services cover all major brands, with engineers offering on-site diagnostics and fixes to restore device functionality quickly for personal and business use.
People
Sean Forster
Lead Engineer
With over a decade of experience, Sean specialises in resolving complex PC and laptop issues. Known for his patient approach, he provides clear explanations and tailored solutions, earning consistent praise for reliability and technical expertise.
Antony Swenson
Senior Technician
Antony delivers expert repairs and IT support, focusing on customer education and preventive maintenance. His methodical approach and 24/7 availability ensure clients receive timely, lasting solutions for both urgent and routine technical problems.
Richard Hunt
Basingstoke Engineer
Richard provides rapid diagnostics and repairs, with a focus on desktop systems and network setups. Clients highlight his punctuality, technical depth, and ability to simplify complex IT concepts for non-expert users.
Bruce Meredeen
Tunbridge Wells Technician
Bruce specialises in laptop repairs and software troubleshooting, offering on-site support with a friendly, patient manner. His adaptability ensures solutions for both legacy systems and the latest technology, maintaining high client satisfaction.
Chris Gauden
Solihull Specialist
Chris excels in comprehensive IT support, from hardware upgrades to network security. His proactive advice and thorough service ensure long-term system stability, making him a trusted choice for businesses and home users alike.
Questions
What areas do PC PAL engineers cover?
PC PAL engineers operate nationwide across the UK, including major cities like London, Bristol, Birmingham, and Edinburgh, with local technicians available for rapid response.
Do you offer same-day computer repairs?
Many engineers provide same-day or next-day service where possible, with remote support options available for urgent software issues.
How much do PC PAL services cost?
Prices start from £49 for basic repairs, with exact costs depending on the issue. Engineers provide transparent quotes before starting work.
Are your engineers qualified?
All engineers are CRB-checked, insured, and hold industry certifications, ensuring professional, reliable service for all technical needs.
Can you repair Apple Macs?
Yes, services cover all makes including Apple Macs, with specialists in macOS troubleshooting, hardware repairs, and software compatibility.
Do you support business IT systems?
We offer tailored IT support for small businesses, including network setup, cybersecurity, and ad hoc technical assistance without long-term contracts.
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Reviews (8)
Mark R.
Aug 27, 2019
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I had an unusual request in that I had an eBay dispute due to having purchased and paid for a certain type of graphics card (2080ti) and receiving one of much less value from the eBay seller (1080ti). As such I was forced to raise a dispute claim and Ebay/Paypal required me to obtain an independent appraisal to prove the received card was not as described in the eBay listing. I had trouble with many PC repair specialists who declined to help me but PCPal were only too happy to help. Antony stopped by and verified my claim and only one hour later I had the appraisal letter in my inbox, as a result Paypal have now agreed to issue my refund! Very happy with the service, prompt arrival, professional service and rapid resolution, would highly recommend!
Wa G.
Aug 07, 2019
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Tony goes above and beyond. He fixed my computer, but also did some research at home. He identified why my computer couldn't cope with a download, and suggested a solution. He also recommended a product which improved my Broadband. Thoroughly recommended.
Bob R.
Jul 23, 2019
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Based on a good experience with PC Pal a few years ago, I had no hesitation in seeking help again. An appointment was arranged within a couple of days, and was tackled in a methodical and businesslike manner - each step discussed, advised, agreed and implemented. Since one of the steps was a 'resetting' of Windows 10, the specialist left to visit another client whilst it was running, returning later to complete what was possible in software terms. I was satisfied with what was achieved, and would not hesitate to use the service again (or advise anyone in trouble to seek their help).
Beverley H.
Jul 10, 2019
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Antony was very professional and extremely helpful when I had problems with my laptop. Nothing was too much trouble for him and he patiently explained everything. On his advice i returned my laptop to the retailers and they replaced the faulty hard drive even though the salesman said there was nothing wrong with it. I would thoroughly recommend PC Pal to family and friends and wouldnt hesitate to contact Antony again if I had further problems.
Victoria B.
Jul 10, 2019
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After my laptop completely crashed I called Tony of PC Pal. Prompt and reliable service! Pleased with the service would recommend and use again :
Miriam Wood
I cannot speak too highly of the service I have received from Damian my PC Pal engineer. He was friendly, prompt in coming and the service was excellent as it has been every time he has been. Thank you.
Bob Miller
Since I come bottom of the pile with computer skills, I found Tony very patient and understanding,and for me educational. I do not know if I will retain that knowledge but I am further ahead than I was. After Tony had completed his work I had a problem printing an Email, since it seemed the printer was not connected. I phoned Tony who patiently talked me through the steps to check the printer and resolve my problem. I will recommend others to use PC PAL.
Pat Fussell
Always excellent. I am never made to feel stupid -which I am. Its wonderful to get help, just a phone call or an Email away. I am never made to feel I am a nuisance.