Business Details
19 Years
experience
Expert IT Support & Computer Repair in Stone, Staffordshire
Home Computer Support Services has been providing expert IT solutions since 2007, serving domestic and small business clients across Staffordshire. Our team combines over 20 years of industry experience with a commitment to delivering reliable, customer-focused services tailored to individual needs. Specialising in computer repair, network configuration, and technology upgrades, we operate on a no-fix no-fee basis to ensure complete client satisfaction. Based in Stone, Staffordshire, we prioritise clear communication and technical excellence, offering both on-site and remote support options.Our reputation for punctuality, competitive pricing, and comprehensive problem resolution has earned us a loyal customer base ranging from home users to small enterprises. We maintain strict adherence to professional standards while providing transparent pricing and detailed service documentation. With expertise spanning Windows systems, Apple devices, and network infrastructure, we help clients maximise technology efficiency while minimising downtime. Our approach combines technical proficiency with a personal touch, ensuring clients receive both effective solutions and exceptional service.
Services
PC support
Windows upgrades
Apple device support
Network setup
Virus removal
Hardware repairs
Data transfer
Security upgrades
Printer configuration
SSD installation
Served areas
- Staffordshire
Details
- Year established: 2007
Highlights and features
- We have over 15 years of local IT support experience in Staffordshire
- Our no-fix no-fee policy guarantees value for money
- We offer both on-site and remote support options
- We serve clients across 8 Staffordshire locations including Stone and Stafford
- Our technicians provide clear technical explanations for non-experts
Payment methods
- Cash, Checks, Debit cards, Credit cards, Mobile payments, Bank transfers
What people say
Excellent service
Knowledgeable technician
Prompt response
Reasonable pricing
No-fix no-fee guarantee
Services
PC support
Our PC support service addresses hardware and software issues for Windows systems. We diagnose problems ranging from system crashes to performance issues, offering both on-site and drop-off repair options. With over 20 years of combined experience, we ensure complete system functionality restoration while maintaining transparent pricing and detailed service documentation.
Windows upgrades
We specialise in Windows 10 and 11 migration services, helping clients transition smoothly to supported operating systems. Our technicians assess hardware compatibility, perform clean installations, and ensure data integrity during upgrades. We provide expert advice on Microsoft's end-of-support timelines and help clients choose between upgrade paths or new hardware purchases.
Apple device support
Our Apple device support covers iPads, iPhones, and Apple Watches. We resolve software issues, assist with data transfer, and configure device settings. Technicians help with iCloud integration, app troubleshooting, and connectivity problems. This service includes both remote guidance and hands-on support for clients needing assistance with Apple ecosystem challenges.
Network setup
We configure and troubleshoot home and small business networks, optimising wireless connectivity and device sharing. Our service includes router setup, network security configuration, and printer sharing solutions. Technicians diagnose connectivity issues and implement stable network architectures tailored to client requirements, ensuring reliable internet access across all devices.
Virus removal
Our virus and malware removal service eliminates malicious software from infected systems. We perform deep system scans, remove harmful code, and restore normal operation. The process includes security patching and client education on safe browsing practices. We handle fake virus alerts and ransomware scams, ensuring complete system sanitisation and protection against future infections.
People
Richard Keeling
Owner
Richard has over 20 years of IT experience, specialising in computer repair and technology support. He established Home Computer Support Services in 2007 to provide local clients with reliable technical solutions. His expertise spans Windows systems, Apple devices, and network infrastructure, with a focus on clear communication and practical problem-solving for both home and business users.
Questions
What IT services do you offer for home users?
We provide computer repairs, Windows upgrades, Apple device support, network configuration, virus removal, and hardware replacements for domestic clients in Staffordshire.
Do you offer business IT support services?
Yes, we support small businesses with computer maintenance, network setup, data transfer, security upgrades, and technology consultancy services across Staffordshire.
What areas do you cover?
We serve Barlaston, Eccleshall, Hixon, Sandon, Stone, Stafford, Tittensor, Trentham, and Weston. Contact us for availability in other locations.
How much do your services cost?
On-site repairs start at £40 for the first hour, then £20 per half-hour. Remote support costs £20 per half-hour, with no charge if we can't fix the issue.
Do you support Windows 10 systems after Microsoft's end of support?
We advise on Windows 10 end-of-support options, including paid updates, hardware upgrades, or migration to Windows 11 for continued security and support.
Can you help with Apple devices?
Yes, we support iPads, iPhones, and Apple Watches with software troubleshooting, data transfer, and configuration assistance for both home and business users.
Videos
Reviews (30)
Stephen N.
Jan 07, 2022
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Richard helped me with scanning, attachments and uploading my files to onedrive. I found Richard professional and cost effective. I would certainly recommend his services.
Anthony Ball
Jan 05, 2022
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Great service by knowledgeable staff. Richard is helpful and gives advice and explains things in an easy to understand way. Always responds promptly. Have used for years and always been happy.
Chris Moore
Dec 05, 2021
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Does exactly what it says. Can't fix it you don't pay. Richard was really helpful and told me how to sort out my problem. It wasn't his fault that my laptop had run out memory. Only solution but a new one.
James Watton
Nov 10, 2021
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Thanks for your patients Richard excellent job you made it look so easy l am very pleased.
Jim Watton
Jim Watton
Dawn Shaw
Jun 29, 2021
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Just this morning I rang Richard for some support with my laptop and he was absolutely super. He arranged a time for our consultation and was remotely able to carry out what needed to be done promptly and efficiently. So professional and a lovely manner throughout. I would recommend his services wholeheartedly.
Peter E.
May 18, 2021
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Richard sorted my problem out on the telephone very quickly. I have now booked him in to do an overhaul of my computers which need some TLC.
Michael Dolman
Jan 20, 2021
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I have been using Richard for several years with 2 home visits and one remote computer access. My computer which is 8 years old started to shutdown for no apparent reason and it contained a lot of work and programs etc, I contacted Richard and we decided that due to my computers age it was a gypsies warning that things where going to get worse. So we decided to source a new computer Richard looked at all of the specs for my requirements and what Richard found was Dell Inspiron all in one 27" expensive but fitted my requirements. Richard has since been to my house and managed to retrieve everything from my old computer and has reinstated every thing onto the new computer with out losing anything at all.
I am very pleased with all of the first class work that Richard has done for me and the new computer has far exceeded my expectations. I would recommend Richard for all of your IT needs he never fails to deliver.
I am very pleased with all of the first class work that Richard has done for me and the new computer has far exceeded my expectations. I would recommend Richard for all of your IT needs he never fails to deliver.
Deborah Foxley
Jan 14, 2021
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We had spent ages looking for the right IT service, Richard is so knowledgeable and helpful, he is polite and is very fair with his charges. He has helped with so many tasks from setting up a new PC system, IT security and helping with general IT issues, no issue is to big or small, he has set up such a good system that we need him a lot less than at first and now our IT runs smoothly, wish we had found him years ago, he is a gem and knocks spots off all the other IT services we have tried in the past, if you are unsure about using him take my word just get in touch, you won't be disappointed.
The Kid
May 27, 2020
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Excellent service from Richard took my lap top in with a little problem and it was sorted that day cannot thank him enough. Highly recommended
Michael Pokora
May 24, 2020
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Richard is a really helpful and highly capable professional who has helped us twice with difficult issues that were beyond us. On both occasions he has done a great job, and is also a pleasure to deal with, keeping us informed and charging a fair price. We thoroughly recommend Home Computer Support Services.
Danny Jones
Nov 12, 2019
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Very helpful and kind person, would highly recommend taking your time to send him an email with any IT repair issues you require. Thank you Richard! Top stuff.
Danny Jones
Oct 23, 2019
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I would highly recommend Richard for your computer repair needs. Reasonable prices, no fix no fee basis and most of all he is very helpful. Thank you Richard
John David T.
Jun 01, 2019
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I have been having a very frustrating time booting up programmes on my PC. Home Computer Services installed a solid state hard drive on the computer and the result has been amazing. Processes that could take over a minute to complete are now done instantly.
Ann Haigh
Apr 19, 2019
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Richard has helped me on numerous occasions, always with great professionalism and courtesy - as well as doing a great job. Highly recommended.
Dianne Y.
Mar 06, 2019
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I had a prompt and informative response to my concerns regarding my laptop. Following the diagnostic assessment Richard explained fully the results of the assessment and what work was required to repair and improve the efficency of the laptop. I was informed of the cost and Richard contacted me several times to discuss the progress of the repair. I was very pleased with Richards services and his very pleasant manner, his patience when discussing the repair (im not very competant with computers!)and his experience, knowledge and skills are excellent. I have previously used other local technicians, however, I will now contact Richard if I have any future problems. I have already recommended him to my friends. Excellent service, thank you.
Elaine Johns
Jan 24, 2019
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Friendly, helpful, informed, efficient, effective - all you need when a computer and printer won't co-operate! Good advice given, also.
David Hodson
Dec 30, 2018
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Richard provides extensive expertise for our company and advises on IT security, remote monitoring, networks and everything in between. I cant recommend him enough!
Maxine Buchele
Dec 19, 2018
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Always very quick to respond to calls for help with pc problems. Very professional and knowledgeable and will work at a problem until it is solved. Friendly and supportive. Would certainly recommend - you would not regret it for great support and peace of mind.
Chris Dorrell
Nov 23, 2018
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We have used Richard for nearly ten years in our business and he is our longest serving supplier and our provider of IT services, nothing is too much trouble from actual support to, advice on what kit to buy. Do yourself a favour a call him. Use the voucher he has provided for an initial discount. You will not be sorry!
Margaret Gaskell
May 28, 2017
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Richard is a great reliable IT support. I have used him for many years.reliable and brilliant at what he doe.100%.do dought.
Louise Cockburn
Sep 06, 2016
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Can't thank Richard enough. Very friendly and helpful. Excellent communication and fast. Very highly recommended. Thankyou.
Barry Truss
Mar 06, 2015
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Hi Richard. I Just wanted to thank you for the work you did on my laptop. Thanks to that and your advice, it's like new. Once again, thanks and I would not hesitate to recommend you to friends, family and other businesses.Barry.
George Michael
Jun 22, 2014
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Cleaned up and got rid of virus, malware, adware very efficiently and for a reasonable fee. He has a pleasant manner, excellent customer relationship, very professional knowledge and technical skills in computing and I do recommend him.
Mick Nicklin
Although working outside his designated area Richard charged only the basic call-out fee. He worked quickly and efficiently. He also ensured that our iPhones were properly synced with the new modem. I was having a problem with my internet connection. Richard identified the problem and replaced the router making sure that the settings were accurate and that it had the appropriate level of security. Two days later he phoned to ensure that the system was still up and running. In fact it is running better now than at any time since I purchased it.
Lesley Dixon
Richard worked at the weekend to fix running errors with my lap top so I could start a new job on Monday!
Worked better than ever. Richard was very knowledgeable and pragmatic. He was keen not to allow me to incur unnecessary costs. Would recommend him 100%.
Worked better than ever. Richard was very knowledgeable and pragmatic. He was keen not to allow me to incur unnecessary costs. Would recommend him 100%.
Mark Bosier
What a nice Guy that really knows he stuff. Nothing is to much trouble for him Many thanks Richard for all of your help
Alan Everall
My Sony desktop had given excellent service for a number of years then expired. I was about to replace it when a friend recommended Home Computer Support Services. I contacted them and arranged for the computer to be looked at. It was returned a few days later fully operational. The cost was very reasonable and service exceptional. Five star service.
Paul Warrilow
Hi Richard,
Many thanks for your understanding, prompt and conscientious response as always - to my dilemma with respect to my computer's needs and ailments. Unlike some of these foreign so called caring companies and parasites and criminals, you have a face, an address, and proven good reputation. I hope other people benefit from your customer service as I have done on more than one occasion. Also I will continue to do so.
Many thanks for your understanding, prompt and conscientious response as always - to my dilemma with respect to my computer's needs and ailments. Unlike some of these foreign so called caring companies and parasites and criminals, you have a face, an address, and proven good reputation. I hope other people benefit from your customer service as I have done on more than one occasion. Also I will continue to do so.
Jenny Whittingham
After searching for a laptop repairer near Stone, I stumbled across HCSS which seemed to have good reviews. Having rang them, I dropped off the laptop giving details of the problems we were experiencing and received a phone call later that day with a simple, easy to understand update on what was wrong and what could be done. The whole experience was so easy and Richard offered advice and support during, and after the repairs. I won't hesitate to use this service again and would definitely recommend.
Jim Howe
I contacted Richard because my computer was switching itself on and off without booting up. Dropped it off to Richard and a couple of hours later I get a phone call telling me precisely what the problem was (internal network adaptor). Picked it up the same day, called into PC world and got a USB network adaptor on Richard's recommendation. Great service and honest. Wouldn't hesitate to use his services again.