Business Details
15 Years
experience
Emergency
services
Expert IT Support & Computer Repair Services in Worcester
Established in 2011, Worcester I.T. Services is a family-run business delivering professional IT support and computer repair solutions for residential and commercial clients across Worcestershire. Our team combines over two decades of technical expertise with a commitment to rapid response times, offering same-day appointments and jargon-free assistance to resolve hardware, software, and network issues efficiently. We guarantee 100% customer satisfaction through our no-fix-no-fee policy, fully insured services, and work backed by comprehensive guarantees. With 100+ five-star reviews across platforms like Trustpilot and Google, our reputation for reliable broadband installations, data recovery, and business IT infrastructure management has been built on consistent delivery of cost-effective, high-quality solutions. Our mission remains focused on providing accessible, locally-rooted technology support that prioritises client needs while maintaining the highest professional standards.
Services
Computer Repair
Data Recovery
Business IT Support
Virus Removal
WiFi Networking
Broadband Installation
Server Maintenance
Network Security
CCTV Installation
Ethernet Solutions
Served areas
- Worcester, Worcestershire, Droitwich, Bromsgrove, Kidderminster, Malvern, Pershore, Evesham
Details
- Year established: 2011
Highlights and features
- We have over 20 years of local IT support experience since 2011
- Our team provides same-day appointments with guaranteed response times
- 100% satisfaction guarantee with no-fix-no-fee policy
- Fully insured services with comprehensive work guarantees
- Proven track record with 100+ five-star customer reviews
Associations and certifications
- Microsoft, Dell, HP Registered Partner - UK Web Design Association Registered Member
What people say
Excellent and prompt service
Knowledgeable and efficient
Top notch service
Highly recommended
Outstanding job
Services
Computer Repair
We diagnose and resolve hardware failures, software conflicts, and system crashes for desktops and laptops. Our engineers handle virus removal, operating system reinstallation, and component upgrades at competitive rates. With rapid onsite diagnostics and repair capabilities across Worcestershire, we minimise downtime while ensuring long-term reliability through thorough testing and quality parts replacement.
Data Recovery
Specialising in retrieving lost data from damaged storage devices including hard drives, SSDs, USB sticks, and memory cards. Our technicians use advanced recovery tools to restore files from physically damaged media or corrupted systems. We handle both logical failures and mechanical issues while maintaining strict data confidentiality protocols throughout the recovery process.
Business IT Support
Comprehensive IT infrastructure management for SMEs including server maintenance, network security, and cloud solutions. We offer flexible support packages with guaranteed response times, proactive system monitoring, and customised cybersecurity strategies. Our services ensure business continuity through robust backup systems, hardware upgrades, and scalable network architecture tailored to specific organisational needs.
Full Fibre Broadband
High-speed broadband packages with speeds up to 1000Mbps featuring Wi-Fi 6 routers and unlimited data. We provide installation and technical support for residential and business customers within Fibre Heroes network areas. Our service includes digital landline options, mesh network extenders, and price protection throughout contract terms with no mid-contract increases.
Virus & Malware Removal
Professional threat elimination services addressing ransomware, spyware, and other malicious software infections. Our technicians perform complete system scans, malware eradication, and security reinforcement within one-hour onsite visits. We implement protective measures including firewall configuration, antivirus software deployment, and cybersecurity best practice guidance to prevent future infections.
People
Edward Jones
Director
With over 20 years' experience in IT support, Edward leads Worcester I.T. Services' technical team. He specialises in network infrastructure and business systems, maintaining direct client relationships while ensuring service excellence across 100+ five-star reviews. Edward manages daily operations and complex technical projects.
Questions
What areas do you cover for onsite services?
We serve Worcester, Droitwich, Bromsgrove, Malvern, and surrounding Worcestershire areas for computer repairs and IT support.
Do you offer same-day computer repairs?
Yes, we provide same-day appointments where possible with no additional charge for urgent IT issues.
Can you recover data from failed hard drives?
We successfully recover data from physically damaged drives, SSDs, and memory cards using specialist recovery equipment.
What broadband speeds are available?
Full fibre packages offer 160Mbps to 1000Mbps speeds depending on location within Fibre Heroes network areas.
Do business clients get priority support?
All clients receive guaranteed response times, with business customers having optional critical care service for 24-hour fault resolution.
Is there a warranty on repairs?
Yes, all repairs carry a comprehensive guarantee with extended coverage available through our service contracts.
Reviews (18)
Spotless Mike
Jul 01, 2021
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The little white light of joy. I couldn't get the stupid thing to work but Ed turned up promptly and worked his magic! Very happy!
Dave Mansell
May 09, 2020
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Excellent communication, prompt and reliable, appointments made and kept to the minute. Very polite and advised on best outcome without trying to force sales. Would recommend to everyone. exceptional with 3 year parts and labour guarantee. collection and return service very helpful. Will definitely use again. thank you very much Ed
Dave Mansell
Jul 10, 2019
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Excellent communication, prompt and reliable, appointments made and kept to the minute. Very polite and advised on best outcome without trying to force sales. Would recommend to everyone. exceptional with 3 year parts and labour guarantee. Collection and return service very helpful. Will definitely use again. Thank you very much Ed
Terry Denslow
May 08, 2019
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Following really excellent service provided by Worcester I.T. Services to my son during last year I found that I also needed technical advice for my Apple MacBook Pro recently. My problem was dealt with extremely efficiently, courteously and at a very acceptable cost. That included almost same day service with my Laptop being collected and returned and a clear explanation of the work carried out. I can confidently confirm the high quality of service given to both my son and myself.
Alastair Gray
Apr 29, 2019
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We first used Ed 18-months-ago, when he completely revitalised my wife's slow, ageing laptop. He's just worked his magic again, very quickly resolving an annoying little issue that cropped-up last night. A pleasure to deal with, Ed is our go-to IT problem-solver.
Yazbulls Bull
Jun 07, 2018
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So, I'm normally pretty good at backing stuff up, but life gets in the way sometimes, and when it did and it coincided with my laptop HDD going rogue, Ed came to the rescue. What an excellent service, HDD collected, all the data I really needed painstakingly recovered, it and new back up drive promptly returned to my door. Really glad I kept the work local rather than sending it off, great job Ed, and many thanks.
Derek Watkins
May 23, 2018
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Looking to upgrade my old laptop, contacted Worcester IT Services {Ed} who visited site at the agreed appointment time {same day} and provided excellent advice and valuation regarding the best way forward. After checking market availability, new laptop was obtained with aid of Eds recommendations. In the short term Ed has also helped and supported me with set up of my new computer and how to stay as safe as possible when online. In my experience IT Services have provided a quick and a very efficient service and would fully recommend them. D Worcestershire
Rhys Jones
Apr 18, 2018
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I highly recommend Ed of Worcester IT Services. He explains the necessary work in simple terms and quotes a fixed price. The collection and delivery service is excellent and, in my case, the work was completed in a single day. Ed is reliable and very professional.
AlW
Mar 14, 2018
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Used Ed for the first time yesterday to sort out a problem on my internet security. It was a lot more complicated than we thought, but he sorted it and even got me a refund from the security supplier. Would have no hesitation in using him again and to recommend him to friends.
Tom Povey
Dec 18, 2017
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Ed was pleasurable to work with. I had some old 3.5" disks that I no longer had the equipment to read. He was very responsive to my initial contact via their "chat" service then very flexible in discussing my needs and how to meet them. Highly recommend them.
Susan Christie
Dec 15, 2017
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Edward arrived soon after making phone call. Computer returned early next day and system set up. Very pleased with service we received and impressed with Edwards extensive knowledge. Can recommend Worcester I.T. Services.
Christopher Hemming
May 23, 2016
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Hi All, I found Ed to be very knowledgeable not only on Computers but also on setting up my 4k tv, 4k amp, 4k bluray player and set top box, He fixed my desktop computer also replaced the complete keyboard and other parts on my laptop after I covered it with a cup of tea and dropped it. At a later date I lost complete internet access.
Ed tried to fix it over the phone, in the end he said he would come round later that day. True to his word he fixed the problem. The problem was down to my internet service provider. Would I use Ed again. (YES).+++++.
Ed tried to fix it over the phone, in the end he said he would come round later that day. True to his word he fixed the problem. The problem was down to my internet service provider. Would I use Ed again. (YES).+++++.
Mike H.
I was experiencing a "nasty" virus which was slowing down my PC greatly and it was hardly running at all. Not being geeky, and by chance contacted Worcester I.T Services and Edward paid me a visit here in Worcester within a couple of days. I found him to be friendly but above all else helpful and professional. Nothing seemed to much trouble for him and he was fixing things for some time! By the time he left, all was well.
The charge for his call was worth every penny and I would recommend him to anyone experiencing similar problems with their PC. I for one will definitely be calling him again should any further problems arise!
The charge for his call was worth every penny and I would recommend him to anyone experiencing similar problems with their PC. I for one will definitely be calling him again should any further problems arise!
Jane F.
Have used Ed's services for a few years now and he reminded me of my annual pc check, which was done quickly and without fuss. Some very good advice given to help me keep things going and if anything does go wrong I know Ed will be with me extremely quickly hours to fix it. 5 star service and would recommend to others.
Geoff A.
A swift efficient & effective service at reasonable cost. No hesitation in recommending Worcester I T Services.
Lorna G.
I work from a home office and got into difficulty with an internet connection problem, I had a deadline to make and got no response from the company I had used in the past
I telephoned Worcester IT Services and Edward responded both to my telephone message and my dilemma with amazing speed. He fixed the problem in a very short space of time and I was able to hit my deadline. Very impressive!
I telephoned Worcester IT Services and Edward responded both to my telephone message and my dilemma with amazing speed. He fixed the problem in a very short space of time and I was able to hit my deadline. Very impressive!
Reece J.
As a small but growing business we required our existing IT system to be upgraded to cope with the companies expansion. We contacted Edward based on previous recommendations and were not disappointed. Ed provides a reliable, friendly service that caters to your requirements, taking in consideration you budget and future requirements. He has been available to answer any questions we have had and we will continue to use Worcester IT Services as our IT provider. Highly recommended 5 out of 5
Diane C.
I have used Worcester I.T Services for a number of years now. Ed has helped to sort out both individual and business computer problems. He has always provided a professional and efficient service. I would highly recommend Worcester IT Services.