Business Details
17 Years
experience
Trusted Computer Repairs in Twickenham
Established in 2009, First Aid Home PC has built a reputation as a trusted provider of comprehensive IT solutions in Twickenham and surrounding areas. Our certified technicians specialise in computer repairs, network installations, and IT consultancy services for both private users and small to medium businesses. With over a decade of experience, we deliver reliable technical support ranging from virus removal and data recovery to cloud backup solutions. Our home visit service eliminates the inconvenience of transporting equipment, while our no-fix-no-pay policy demonstrates confidence in our capabilities. We maintain transparency through clear pricing structures with no hidden call-out fees, offering both flat-rate and hourly services. Our expertise extends to hardware upgrades, operating system installations, and peripheral connectivity solutions, serving diverse sectors including education, healthcare, and commercial enterprises. Customer satisfaction remains our priority, evidenced by our commitment to clear communication and jargon-free explanations. We operate from 9am-7pm Monday to Friday and 9am-5pm on Saturdays, ensuring timely assistance for urgent technical issues.
Services
Computer Repairs
Virus Removal
Data Recovery
Network Setup
IT Consultancy
Details
- Year established: 2009
Highlights and features
- Certified technicians with 10+ years' experience
- No call-out fees for local services
- Home visits with flexible scheduling
- Transparent pricing with flat-rate options
- No-fix-no-pay guarantee for repairs
What people say
Professional expertise
Prompt service
Reasonable prices
Jargon-free explanations
100% satisfactory
Services
Computer Repairs
We offer comprehensive computer repair services for both desktops and laptops. Our certified technicians handle hardware failures, operating system issues, and component upgrades. From power supply replacements to motherboard diagnostics, we restore functionality to devices that won't start or experience performance problems. Our service includes testing of internet connectivity, email configuration, and printing functions post-repair.
Virus Removal
Our specialist technicians eliminate viruses, spyware, and ransomware infections from Windows and Mac systems. The service includes complete system scans, malicious software removal, and security reinforcement. We implement protective measures against future infections while preserving your data integrity. Post-removal checks ensure complete system functionality and security.
Data Recovery
We recover lost data from failed hard drives, SSDs, and storage media. Our technicians employ advanced tools to retrieve documents, photos, and critical business data. The service covers accidental deletion, formatting errors, and hardware failure scenarios. We provide transparent recovery success assessments before proceeding with the extraction process.
Network Setup
We install and configure wired and wireless networks for home and business environments. Services include router configuration, network security setup, and device connectivity solutions. Our technicians optimise network performance for internet access, file sharing, and peripheral connectivity across multiple devices in residential and commercial settings.
IT Consultancy
We provide expert IT guidance for businesses transitioning to cloud solutions and modern infrastructure. Our consultancy covers system optimisation, cybersecurity measures, and technology upgrades. We help organisations implement cost-effective solutions that enhance productivity while minimising technical risks and downtime.
People
Marco
Lead Technician
Marco is our lead technician with specialist expertise in laptop repairs and complex system diagnostics. He provides home visits for convenient repairs, offering clear explanations of technical issues. His approach combines technical proficiency with customer-focused service.
Questions
What computer repair services do you offer?
We repair desktops and laptops, handle virus removal, data recovery, hardware upgrades, and operating system installations. Our technicians also configure networks and resolve peripheral connectivity issues.
Do you provide on-site computer repairs?
Yes, we offer home and business visits for computer repairs. Our technicians bring necessary tools to perform most repairs on-site, with workshop facilities available for complex issues.
What are your service charges?
We have no call-out fees. Basic diagnostics are free, with repairs starting at £20 for 20 minutes. Specific services have flat rates from £35, with transparent pricing provided before work begins.
Do you serve businesses as well as individuals?
Yes, we support both private users and small to medium businesses. Our services include network installations, cloud solutions, and IT consultancy for commercial clients.
What areas do you cover?
We primarily serve Twickenham and surrounding areas. Contact us to confirm service availability for your specific location.
What payment methods do you accept?
We accept cash and bank transfers. Payment terms for business clients can be arranged upon request.
Reviews (24)
Babak
Feb 09, 2022
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I cannot praise Marco's skill, knowledge and professionalism enough. He diagnosed and solved my problem efficiently and provided appropriate and excellent after service advice for me to follow. I would have no hesitation in recommending First Aid Home PC!
Drew M.
Jul 30, 2021
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Marco is fantastic. He came by the next day, had the hardware issue identified and resolved by the following day, and even cleaned up my cabling and a loose fan. Excellent value and a pleasure to work with - highly recommended!
Sonali Mukherjee-Bose
Jun 06, 2021
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Really impressed with the service. Marco has helped both my Father and I considerably with our individual IT issues. He is polite, professional, respectful and highly knowledgeable. Would recommend him to any good clients.
Finn Shannahan
May 05, 2021
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Excellent competitive prices and high skill, very flexible with pick up and drop off. Would definitely recommend Marco
Arthur Tan
May 03, 2021
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Marco did a great job with replacing the keyboard of my laptop. Very professional, courteous, and prompt. And at reasonable rates. Seems like a very knowledgeable guy. Would recommend and use him again!
H. H.
Jan 06, 2021
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When our laptop broke we called Marco and the next day the laptop was ready to use! Fast and excellent service which we highly recommend! Much better than some other computer repair shops which usually takes your device for like 5 days for the same problem. Of course the time depends on the problem, number of the customers and the delivery of computer parts but we are calmly give him the laptop next time as well because he seems like a trustable good guy.
Archi Gala
Dec 08, 2020
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Our Laptop broke in the 1st week of Lockdown & I was not able to get it repaired due to the situation. I contacted Marco through Google & he responded quickly on the issue. Though my laptop was recommended not to be repaired as damage was more, the quick response from Marco made us take further decision about buying new laptop. He is very professional & helpful. He helped recover our old data from the laptop too. I would totally recommend him & consider him for our PC repair needs in future. Thanks Marco
Talha Yasin
Nov 26, 2020
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I received are very professional and good service from Marco. My laptop was promptly diagnosed and fixed.
Henry Giles
Nov 16, 2020
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Excellent service, quick accurate quote and a sub 24 hour turnaround from Saturday to Sunday. Highly recommended.
Roberta Varlese
Nov 19, 2019
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Since i moved to Twickenham about 15 years ago, Marco has always helped me solve any problems with our laptops and computers, even putting extra cables and router boxes at great and competitive prices. When we call he is always available for advice and can usually come around very quickly. Marco is professional, polite and helpful. I can highly recommend Marco and have recommended him to friends and family without hesitations. Ten out of ten service.
Vanessa Vokes
Aug 07, 2019
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I have used Marco to look after my home technology requirements for about 15 years, he is knowledgeable, professional and always comes 1 soon as I call him, because its always urgent he definitely enables me to run my business in a professional way so I have no hesitation in recommending his services to anyone
Tina Hunt
Jul 09, 2019
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Marco always provides a great service, he responds promptly and always manages to find a quick and inexpensive solution to any IT problems I've had. I can't recommend him highly enough!
Patricia G.
Jul 01, 2019
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I contacted Marco via Googling 'computer help in my area' and was delighted that he had a free spot the same day to come to my home. My Mac had been behaving badly for a while! Marco was very helpful and knowledgeable and got my laptop up and running efficiently again. Would highly recommend his services.
James Rw
May 27, 2019
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Marco came the very next morning after contacting him in the evening about my faulty computer. He rang me before arrival and fixed the problem within minutes before chatting with me about how to get the best out of my PC! Very honest and efficient. Thank you.
Monica Castenetto
Mar 09, 2018
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This is a truly excellent computer repair, update and consulting service: Friendly, unpatronising, competent and utterly helpful. Quick response and delivery times. Able to work both remotely and from client home. And reasonable prices. Sorted all the computer and network issues I'd been putting up with for far too long - and taught me the things I want to be able to do myself. I couldn't recommend First Aid Home PC more!
Roger W.
May 17, 2017
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I've used Marco several times to get me out of several very sticky situations including complete system fails. Always sorted quickly, kept me in touch at each stage with recommended options, and at very reasonable prices. Recommended.
Tony Hiscock
Nov 17, 2014
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Marco has helped us on several occasions, and most recently advising us on the purchase of a new lap top and installing and explaining how to access all our programs. His knowledge, expertise and his enthusiasm and encouragement has given us the confidence to feel at home with our new computer and to explore what is available to us. We can genuinely recommend him to you.
John
May 22, 2013
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Very prompt service,polite and technical jargon free for a technophobic as I am. They saved my data and PC in no time and last but not least, they aren't very expensive compared to many computer repair shops. I will definitely use their services again.
Stella Hartley
Marco came straight away when I had an email problem and sorted it out. I highly recommend his service
Donal Thorburn
Provided an excellent service from start to finish. Efficient, friendly, cost appropriate (replaced keyboard on laptop) and highly recommend.
Rosie Gray
First Aid Home PC are fantastic, I cannot rate them more highly. They are immediately able to sort out any problems I have with my PC, as well as clearly explain what has been done and how to prevent it happening in the future. I have no hesitation in recommending them.
Tony Hiscock
Marco has helped us on several occasions, and most recently advising us on the purchase of a new lap top and installing and explaining how to access all our programs. His knowledge, expertise and his enthusiasm and encouragement has given us the confidence to feel at home with our new computer and to explore what is available to us. We can genuinely recommend him to you.
Chris Allen
The hard drive on my laptop was corrupted by my AV software and it would not boot. As usual, I had not taken a backup for a few weeks so was worried as I have my SAGE accounts etc on this HP laptop. It would have taken me days to re-create all the invoices and other work related data if I could not get the drive back. Marco at First Aid PC did a great job in recovering my hard drive and no data was lost. Well worth the money and a great job in getting me going again within a day. I would happily recommend First Aid PC to anyone. Will be back if I hit problems again.
Monica Castenetto
This is a truly excellent computer repair, update and consulting service: Friendly, unpatronising, competent and utterly helpful. Quick response and delivery times. Able to work both remotely and from client home. And reasonable prices. Sorted all the computer and network issues I'd been putting up with for far too long - and taught me the things I want to be able to do myself. I couldn't recommend First Aid Home PC more!