Business Details
37 Years
experience
Emergency
services
Trusted IT Support Services in Pangbourne, Berkshire
Established in 1989, we are a professional IT support company based in Pangbourne, Berkshire, with over 25 years of experience delivering reliable technical solutions. Our ethos combines a friendly yet professional approach, supported by an in-house repair workshop to address diverse IT challenges. We serve businesses ranging from small 1-2 user setups to large 100+ user corporates across sectors including charities, law enforcement, and agriculture. Our services include on-site, telephone, and remote support with response times tailored to client needs, from 2 to 8 hours.We specialise in disaster recovery planning, structured network cabling, cybersecurity solutions, and customised support contracts covering all Microsoft products. Our long-standing client relationships, some exceeding 20 years, reflect our commitment to resolving IT issues while prioritising business continuity. We offer scalable solutions for hardware, software, and cloud-based systems, ensuring minimal downtime and maximum operational efficiency.
Services
IT Support
Hardware Repair
Disaster Recovery
Network Installation
Antivirus Solutions
Details
- Year established: 1989
Highlights and features
- We have over 25 years of experience in IT support across diverse industries.
- Our customised support contracts include unlimited remote and on-site assistance.
- We specialise in disaster recovery and cybersecurity solutions for business continuity.
- We serve businesses of all sizes, from small startups to large corporates.
- Our team provides 24/7 emergency IT support for critical system failures.
What people say
Excellent, timely service
Professional and approachable team
24/7 support availability
Effective disaster recovery solutions
Long-term client trust
Services
IT Support
We provide comprehensive IT support including on-site, remote, and emergency services for businesses of all sizes. Our team handles hardware, software, and network issues with response times tailored to client needs. With over 25 years of experience, we ensure minimal downtime and reliable solutions for critical business operations.
Disaster Recovery
Our disaster recovery solutions include live server replication, cloud backups, and Veeam-based data protection. We implement strategies to safeguard critical business data and enable rapid recovery during system failures. Services cover on-site, off-site, and hybrid environments to ensure business continuity for organisations in Berkshire and beyond.
Network Installation
We offer structured network cabling and telephone system installations for businesses requiring reliable connectivity. Our services include fibre optics, wireless networks, and infrastructure design for organisations ranging from small offices to large enterprises. We also provide consultancy for network optimisation and future-proof infrastructure planning.
Antivirus Solutions
We implement advanced antivirus and endpoint protection solutions, including ESET software, to defend against malware and cyber threats. Our services feature automated updates, cloud management, and custom configurations to block unauthorised access while maintaining system performance for businesses in various industries.
Hardware Repair
Our hardware support covers servers, desktops, laptops, printers, and networking equipment. We offer loan devices during repairs and support all makes and models. With customised service agreements, businesses receive parts, labour, and technical expertise to maintain operational IT infrastructure without unexpected costs.
Questions
What IT support services do you offer for small businesses?
We provide on-site, remote, and emergency IT support tailored to small businesses, including hardware repair, software troubleshooting, and network maintenance.
Do you provide 24/7 emergency IT support?
Yes, we offer 24/7 emergency services with rapid response times to resolve critical IT issues and minimise business downtime.
How do you handle data backup and disaster recovery?
We implement live server replication, cloud backups, and Veeam-based solutions to ensure data protection and rapid recovery during system failures.
Can you support cybersecurity requirements for PCI compliance?
Yes, we help businesses achieve PCI compliance by addressing security gaps in audit reports and implementing firewall and antivirus solutions.
What areas do you serve?
We primarily serve Pangbourne, Berkshire, and surrounding regions, supporting businesses with local and nationwide operations.
Do you offer customised IT support contracts?
Yes, we provide tailored support agreements with unlimited remote and on-site assistance, covering all Microsoft products and specialist software.
Reviews (4)
Kathleen Lovejoy
Oct 08, 2021
Report
Car radio PCB required replacement resistor, Mike fitted it while I waited at fair cost. Very good service, thank you
David Wood
Feb 18, 2021
Report
We have appointed ASAP Computer Services for our outsourced technical support. First assignment went without a hitch. Ian understood our requirements and was available to visit site at our convenience. Would definitely recommend.
Luke Clifton
Jan 30, 2021
Report
I was quoted 450 for the repair to my Miele Induction hob power pcb. ASAP very quickly repaired the board for a tenth of that price. I can recommend their services as far I have used them. very professional and good value
Colin Hastings
Nov 10, 2020
Report
ASAP are great. They have fixed my p.a speaker. Price is great. Fine about waiting for lickdown to relax before i collect it. Very helpful.
