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Churchgate Computer Services Churchgate Computer Services
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Business Details
22 Years
experience
Expert Computer Repair Services in Bury St Edmunds
Established in 2004, Churchgate Computer Services has built a reputation for delivering reliable and professional IT solutions across Bury St Edmunds and the wider Suffolk region. With over 15 years of hands-on experience in computer repair and technology support, our team specialises in diagnosing and resolving complex technical issues while maintaining clear communication with clients throughout the process. We offer a comprehensive range of services including virus removal, hardware and software upgrades, laptop repairs, and network setup, all conducted with a commitment to transparency and customer education.

Our 'No Fix No Fee' policy underscores our confidence in delivering effective solutions, and our ability to work on-site, remotely, or through our pick-up-and-return service ensures accessibility for both residential and business clients. Customer testimonials consistently highlight our competitive pricing, honest assessments, and the technical expertise that enables us to handle everything from simple performance upgrades to complete system restorations.
Services
PC Repair Laptop Repair Virus Removal Software Upgrades Hardware Upgrades Network Setup Data Backup Warranty Checks Home IT Support System Diagnostics
Details
  • Year established: 2004
Highlights and features
  • We have over 15 years of local IT repair experience
  • Our 'No Fix No Fee' policy guarantees value
  • Offering home visits, remote support, and drop-off repairs
  • Competitively priced with transparent cost breakdowns
  • Specialists in diagnosing both hardware and software failures
What people say
Fast and efficient service Very friendly and prompt Honest and trustworthy No charge for warranty issue Cost-effective solutions
Website
Services
PC Repair
Specialist diagnostics and repair for desktop computers experiencing startup failures, hardware malfunctions, or performance issues. Our engineers replace faulty components including motherboards, power supplies, and storage drives while ensuring data integrity. We provide clear explanations of required repairs with cost estimates before proceeding, serving both home and business users across Suffolk.
Laptop Repair
Comprehensive laptop servicing covering screen replacements, battery issues, and internal component repairs. We handle all major brands including Dell, HP, and Lenovo while checking warranty eligibility where applicable. Our technicians address overheating problems, connectivity faults, and mechanical damage, offering both on-site assessments and workshop repairs with secure data handling procedures.
Virus Removal
Professional malware eradication using industry-standard tools to eliminate viruses, trojans, and spyware infections. We restore system functionality while preserving personal files and implement security updates to prevent future infections. Our service includes firewall configuration reviews and security best practice guidance to protect against emerging threats.
Software Upgrades
Operating system migrations and software package installations tailored to individual needs. We facilitate smooth transitions to newer Windows versions while transferring personal data securely. Our team also installs productivity suites, CAD software, and creative applications with compatibility checks to ensure optimal performance on existing hardware configurations.
Hardware Upgrades
Cost-effective hardware enhancements to extend device lifespan and improve computing performance. We recommend and install additional memory, faster storage solutions, and upgraded graphics cards compatible with existing systems. Our assessments identify performance bottlenecks and provide tailored upgrade suggestions to meet specific usage requirements while maintaining budget considerations.
Questions
What areas do you cover for on-site repairs?
We provide home and business visits across Bury St Edmunds and surrounding Suffolk areas within a 20-mile radius of our Bury St Edmunds base.
Do you offer remote support options?
Yes, we provide secure remote assistance for software-related issues, virus removal, and configuration problems without requiring physical device transportation.
What payment methods do you accept?
We accept cash, bank transfers, and all major debit/credit cards for completed repair work with payment due upon service completion.
Can you repair all laptop brands?
We service all major laptop manufacturers including Dell, HP, Lenovo, Acer, Toshiba, and Apple devices using appropriate diagnostic tools and replacement parts.
What happens if my device isn't worth repairing?
We provide honest assessments and cost comparisons between repair options and replacement, including sourcing cost-effective replacement devices when appropriate.
Do you provide warranties on repairs?
Yes, all repairs carry a 3-month parts and labour warranty with extended coverage available for specific component replacements.
Reviews (16)
John Abrey
Oct 01, 2023 Report
Mark fixed my old and slow MacBook Pro, replaced original corrupted hard drive with a new SSD . Up and running now with all Dater transferred, at a Very reasonable price. Highly recommend . Thanks Mark. John.
James Rhodes
Nov 22, 2021 Report
A very good experience two laptops all sorted and working perfectly. I can give a hearty recommendation
Barn Girl
Jul 23, 2021 Report
I contacted Mark about a possible upgrade to my pc, and he was very honest and advised me that with the upcoming change to windows 11 I would have compatibility issues anyway. These are the folk you want to have on your team - the ones who advise you honestly even when it means less work for them. 100% recommend.
Suffolk Garden Works
Jun 23, 2021 Report
Mark has been repairing our laptops for several years and we cannot recommend him highly enough. Great service and good value, would not go anywhere else.
Colin Bromfield
Jun 20, 2021 Report
Quick friendly reliable service, sorted out issues with my laptop that were noticed but did not charge for them. Used twice now will definitely use again.
Colin Bromfield
Jan 14, 2021 Report
Quick friendly reliable service, sorted out issues with my laptop that were noticed but did not charge for them. Used twice now will definitely use again.
Posh Mackem
Oct 26, 2020 Report
Brought in my PC to sort an issue with the CPU power supply & graphics card. Was sorted in less than a day at a very reasonable price, would definitely recommend!
Annie Page
Apr 15, 2020 Report
Very speedy service - dropped a laptop with iffy microphone at 10am and picked it up 4 hours later. Fair price charged for the time taken to diagnose and fix the problem. Good communication by text throughout. I could see that the laptop had been cleaned before I collected it which was a nice touch as at the time of writing we are in Covd-19 lockdown.
Annie Page
Feb 24, 2020 Report
Very speedy service - dropped a laptop with iffy microphone at 10am and picked it up 4 hours later. Fair price charged for the time taken to diagnose and fix the problem. Good communication by text throughout. I could see that the laptop had been cleaned before I collected it which was a nice touch as at the time of writing we are in Covd-19 lockdown.
Corinne Simmonds
Dec 09, 2019 Report
Lucky me that I found Mark at Churchgate Computers. I received an absolutely first class service when my AIO PC finally gave up the ghost, first he identified the problem, fixed that and got the machine running again, but discovered more problems due to the original fault. After discussion I decided that with more faults and the age of the PC, I was better off buying a new one. Mark then migrated all my original data etc. to the new PC so everything is now back to normal.

All through the experience he was helpful, polite and professional, responsive to my questions and charged me a very reasonable fee for his works, and with no charges for what may have been abortive work. Thanks Again. Tony Simmonds
Tony Simmonds
Nov 20, 2019 Report
Lucky me that I found Mark at Churchgate Computers. I received an absolutely first class service when my AIO PC finally gave up the ghost, first he identified the problem, fixed that and got the machine running again, but discovered more problems due to the original fault. After discussion I decided that with more faults and the age of the PC, I was better off buying a new one. Mark then migrated all my original data etc. to the new PC so everything is now back to normal.

All through the experience he was helpful, polite and professional, responsive to my questions and charged me a very reasonable fee for his works, and with no charges for what may have been abortive work.
Susan Mccormack
Jun 15, 2015 Report
I threw a glass of red wine over my laptop and Googled computer repairs in Bury St Edmunds and Churchgate Computer Services came up. I found Mark extremely helpful. He searched for a replacement keyboard as we spoke on the phone and quoted me a rough guide price. He then advised that I went and bought an external keyboard to check if this would work, which I did and it did, so I gave him a ring and told him to go ahead and source a keyboard. He texted me when it arrived and I dropped my laptop off yesterday lunchtime and picked it up again this morning. All sorted and I am very pleased :-
Kevin Murphy
Nov 13, 2014 Report
A very excellent service that i have no hesitation in recommending and at a very reasonable price. Broke my dc jack on the side of my laptop, was quoted a price to repair, so left it with them. On opening up laptop, chap discovered motherboard was also slightly cracked. Dc jack fixed as was crack and all repaired and fully working for the original repair price that was quoted to me. What more can i say!
Ben Welsh
May 14, 2014 Report
The reason for my rating is as follows. Pro's - It was local which was handy. - The gentleman was polite and friendly - The price was reasonable. - Problem seems to be fixed. Cons - Took a long time to fix. Was quoted 3 days and took a week. - Lack of communication. - Works from home so difficult to find and quite unprofessional. All in all the problem i had seems to be fixed the price was ok and did not have to travel far. Personally i shall be going somewhere else in future. But if you need a affordable fix and you live local i would recommend Church Gate Computers.
Susan Mccormack
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I threw a glass of red wine over my laptop and Googled computer repairs in Bury St Edmunds and Churchgate Computer Services came up. I found Mark extremely helpful. He searched for a replacement keyboard as we spoke on the phone and quoted me a rough guide price. He then advised that I went and bought an external keyboard to check if this would work, which I did and it did, so I gave him a ring and told him to go ahead and source a keyboard. He texted me when it arrived and I dropped my laptop off yesterday lunchtime and picked it up again this morning. All sorted and I am very pleased
Debbie Beer
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I was very impressed with the service given. To have someone come to your business premises and give such a personal service is so appreciated. Good rates and fixed when stated. Excellent.