Business Details
24 Years
experience
Emergency
services
IT Support you can swear by, not at!
Syn-Star IT Telecoms Technology is a dedicated team of IT professionals committed to empowering businesses through technology. Established in 2002, we specialise in delivering reliable, proactive IT solutions tailored to meet the unique needs of UK businesses. Our primary objective is to ensure your business thrives by leveraging cutting-edge technology, with a focus on cybersecurity, telecoms, and IT infrastructure. Based between Portsmouth and Guildford, we serve clients across Hampshire, Surrey, and West Sussex, offering nationwide support through remote capabilities. Our approach combines technical expertise with a client-centric philosophy, ensuring every solution aligns with your business goals. We pride ourselves on transparency, with no hidden fees and a clear pricing structure designed to simplify budgeting. Our 2-hour emergency response SLA and 90-day happiness guarantee underscore our commitment to exceptional service. Beyond business, we actively support local communities through sponsorships, charity initiatives, and volunteer programs. Our culture fosters collaboration, continuous learning, and innovation, ensuring our team remains at the forefront of industry advancements. With accreditations from Microsoft, Apple, and ITIL, alongside ICO membership, we uphold the highest standards of data protection and service excellence. Syn-Star IT Telecoms Technology is not just an IT provider but a strategic partner dedicated to your long-term success.
Services
IT Support
Cyber Security
Telecoms
Microsoft 365 Support
Disaster Recovery
Served areas
- Hampshire
- West Sussex
Details
- Year established: 2002
Highlights and features
- We offer a 2-hour emergency response SLA for critical IT issues.
- Our proactive monitoring prevents problems before they impact your business.
- Transparent pricing structure with no hidden fees or surprises.
- Tailored IT solutions designed to align with your business growth.
- 90-day happiness guarantee with no questions asked cancellation.
Associations and certifications
- Microsoft Partner
- Apple Specialists
- Epson Express Centre
- ITIL Trained
- ICO Member
What people say
Prompt issue resolution
Technical expertise evident
Clear communication maintained
Proactive system improvements
Exceptional support reliability
Services
IT Support
Our IT support services provide comprehensive solutions for businesses, including remote assistance, hardware repairs, and network management. We ensure minimal downtime through proactive monitoring and rapid response times. Our team delivers tailored support to enhance operational efficiency and system reliability.
Cyber Security
Syn-Star IT Telecoms Technology offers advanced cybersecurity solutions, including vulnerability assessments, ransomware detection, and staff training. Our proactive measures safeguard against breaches, ensuring compliance with data protection regulations. We implement robust security protocols to protect your digital assets and maintain business continuity.
Telecoms
We provide scalable telecoms solutions, including VoIP systems, cloud phone services, and equipment supply. Our services enable seamless communication for remote and office-based teams. By integrating modern telecoms technology, we enhance connectivity and flexibility for businesses of all sizes.
Microsoft 365 Support
Our Microsoft 365 support includes migration, administration, and backup solutions. We optimise cloud productivity tools to streamline workflows and collaboration. With secure cloud backups and compliance management, we ensure your business leverages Microsoft 365 effectively and securely.
Disaster Recovery
Syn-Star IT Telecoms Technology designs disaster recovery plans to protect critical systems and data. Our solutions include network penetration testing and recovery planning to mitigate risks. We ensure rapid restoration of operations post-incident, minimising disruption and safeguarding long-term business stability.
People
Giles
Director
Giles leads Syn-Star IT Telecoms Technology with a focus on strategic growth and client satisfaction. He ensures the company maintains its commitment to proactive IT solutions and community engagement. His leadership drives innovation and service excellence across all operations.
Stacey
Accounts
Stacey manages financial operations, ensuring transparency and efficiency in Syn-Star IT Telecoms Technology's billing and budgeting processes. Her expertise supports the company's commitment to clear, no-hidden-fee pricing structures for clients.
Marc
Operations Manager
Marc oversees daily operations, ensuring seamless service delivery and team coordination. His focus on process optimisation enhances the efficiency of Syn-Star IT Telecoms Technology's IT support and telecoms solutions for clients nationwide.
Lily
Tech Team Leader
Lily leads the technical team, providing expert guidance on IT infrastructure and cybersecurity. Her hands-on approach ensures clients receive reliable, cutting-edge solutions tailored to their specific business needs.
Anne-Marie
Marketing Manager
Anne-Marie drives Syn-Star IT Telecoms Technology's marketing strategy, highlighting the company's services and community initiatives. She ensures consistent communication of the brand's values of reliability, innovation, and client-centric support.
Questions
What IT services does Syn-Star offer?
We provide IT support, cybersecurity, telecoms, Microsoft 365 solutions, and disaster recovery services tailored to business needs.
Do you offer 24/7 IT support?
Yes, 24/7 support is available as an optional add-on to our standard service packages.
What is your emergency response time?
We guarantee a 2-hour emergency response SLA for critical IT issues.
Can you support remote workers?
Yes, our remote IT support services assist teams globally, ensuring seamless connectivity and productivity.
What cybersecurity measures do you provide?
We offer vulnerability scanning, ransomware detection, staff training, and compliance support for Cyber Essentials accreditation.
Do you offer a satisfaction guarantee?
Yes, our 90-day happiness guarantee allows cancellation with no questions asked if you're unsatisfied.
Videos
Reviews (22)
Jane Baalam
Mar 01, 2024
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As a small organization with minimal support needs, I've consistently experienced excellent service from Syn-Star's team. They address my concerns promptly and ensure I understand how each issue is resolved. Their service is outstanding, and I always feel respected and valued.
The Jules
Nov 02, 2021
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I needed some upgrades to be installed in my desktop pc, Rob was incredibly patient, helpful and professional in talking to me as I am a total technophobe and need easy to understand technical dialogue, I also really liked the fixed fee pricing options which are incredibly helpful when working to a budget. I opted for the unit to be bought back to me and again Rob was really professional, reassuring, setting everything up with ease and answering all my queries, I am a very happy customer and would definitely recommend and use again.
R. W.
Oct 07, 2021
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Giles and Lily have been fantastic whilst moving our company phones from the dreaded BT. They're very responsive, their prices are competitive and they feel like a seamless extension of our business. Thank you guys.
Suzanne Mears
Jun 10, 2021
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I'm no tech wizz, but Syn-Star have done a brilliant job with the IT for my business. With 13 members of staff, most of them still working from home, the team were very professional and efficient.
Will Currie
Apr 02, 2021
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I was extremely impressive with the service I received from Syn-Star. Rob was polite and very honest when I needed help fixing my computer.
Jimmy Treeks
Apr 01, 2021
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I had an emergency on my companies server, these guys were amazing, really fast and polite. Very easy to use. Very impressed and will recommend
Andy Haulin
Mar 30, 2021
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AVOID! Were in the process of reviewing our support and had a meeting with the Director Giles - Immediately put off by his ''know it all'' attitude and just damn right rude. I am now constantly receiving sloppy marketing emails, which look like they have been created by a child, so please take me off this list. You can change your website, staff, premises whatever, but if your attitude remains the same(which it will), it's inevitable you will continue loosing clients. Yes we've heard.
Fiona Heath
Mar 25, 2021
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It is so refreshing to speak to an IT person and they don't talk jargon, talk at you or make you feel like an idiot. I highly recommend Syn-Star - Rob who sorted my IT was very patient, professional and efficient. I wouldn't go elsewhere for my IT support.
Michel Focard De Fontefiguieres
Feb 26, 2021
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Last week I had my trusted old Mac Pro (desktop tower 12 years old!) repaired by Syn-Star & to my amazement they not only found the spare parts for it but repaired it quickly & efficiently! Very impressive! Syn-Star you're a Star!
Fiona Heath
Dec 27, 2020
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It is so refreshing to speak to an IT person and they don't talk jargon, talk at you or make you feel like an idiot. I highly recommend Syn-Star - Rob who sorted my IT was very patient, professional and efficient. I wouldn't go elsewhere for my IT support.
Paul Francis
Dec 18, 2020
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I use Syn-Star a lot and they have never let me down. On this occasion I suffered a power supply failure. An early Saturday morning dash to Syn-Star and I was assured immediate attention and a hoped for repair before the end of the day. A quick investigation confirmed the problem and a fix was agreed over the phone with parts already in stock. I was able to pick up the repaired PC later that same afternoon. Great service!
Jane Stricker
Nov 04, 2020
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Positive: Responsiveness. Wanted to thnk the team for their excellent help this week. A few members of my team are off as it's half term, so things are getting a little stessful with busy workload, so my computer going BANG didn't help! But Syn-Star just got on with the repair. Their communication is so good, I'd say worth talking to in a time of need.
Roger Lovett
May 20, 2020
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I was recommended to use their Liss premises for an Apple Macbook upgrade, pre-lockdown. Rob and Stephen are very polite and have customer service as a priority. Since then, I have used them to restore my crashed iPhone frozen on the Apple screen of death ! They do not give up easily. It took some time but it's back working after a full backup from iCloud. We all rely too much on these tech toys.
Ani Colville
Feb 18, 2020
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Syn Star have rescued me twice in the last couple of months, once with my printer and now with my iPhone, they are just brilliant and I think we are so lucky to have them close by, thank you for an amazing, efficient and reasonably priced service
Bernie Harverson
Oct 10, 2019
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This is the second time that I have used them and both times they have offered a swift and efficient service with helpful advice. I would not hesitate to use them again.
Bob Dean
May 28, 2017
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Haven't needed to use Syn Star often but when I have the service and price has been 1st Class. I recommend them. No job too small.
Jeri Williams
Nov 04, 2016
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Outstanding service, quick, reliable and all staff are friendly. Syn-Star are an asset to any business.
Liana Cripps
Aug 21, 2014
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Really excellent service. X will recommend you to all my friends .x thank you for cleaning it inside and put.
Alan Estherby
I was recommended to use Syn Star for replacement of the battery in my iPhone. Very efficient and prompt service, battery fitted in an hour, at a very reasonable cost. My iPhone now has a new lease of life and performs like new. Highly recommend Syn Star!
Tim Braithwaite
Calm, methodical, professional. And very reasonably priced. Syn-Star saved the day when I managed to password lock both drives on my sons Christmas-present laptop just before the big day. Massively grateful; cant recommend these guys enough.
Matthew Bender
Really friendly staff in the Portsmouth Site, Had a laptop issue that I couldn't fix myself and was very helpful.
Darryl Saunders
Really friendly staff, Great prices, They came and set up my 4 pc network at my shop and installed and set up my new touch-screen PC. Top class, superb, can't recommend highly enough.