Business Details
23 Years
experience
Your Trusted IT Support Partner in Whaley Bridge
Established in 2003, Trusted IT has built a reputation as a leading provider of business-focused IT support across the North West. Our team works closely with clients to resolve technical challenges, enhance operational efficiency, and deliver tailored solutions that align with specific business needs. With expertise spanning managed IT services, cybersecurity, cloud computing, and connectivity, we serve startups, SMEs, and larger organisations that rely on robust IT infrastructure. Our approach combines proactive monitoring, remote and on-site support, and fixed-cost pricing to provide peace of mind. Backed by decades of combined experience, we prioritise client collaboration, ensuring systems remain optimised, secure, and scalable. Our commitment to excellence is reflected in industry-recognised KPIs, including a 55-minute average resolution time and 98.76% customer satisfaction. By staying ahead of technological advancements, we empower businesses to focus on growth without IT disruptions.
Services
Managed IT
Cyber Security
Cloud Computing
Connectivity
IT Consultancy
Details
- Year established: 2003
Highlights and features
- We have over 20 years of experience in business IT support.
- Our team offers dedicated, proactive IT management and monitoring.
- We provide tailored solutions for startups, SMEs, and enterprises.
- Our services include fixed monthly cost pricing for transparency.
- We maintain a 98.76% customer satisfaction rate with rapid resolution times.
What people say
Fantastic partner
Pro-active support
High-quality service
Future-proofing capabilities
Improved outcomes
Services
Managed IT
Our managed IT services provide continuous monitoring and maintenance of your infrastructure. We handle system updates, security patches, and performance optimisation to ensure seamless operations. Clients benefit from reduced downtime, predictable costs, and access to expert support.
Cyber Security
Comprehensive cybersecurity measures protect against evolving threats. We implement firewalls, antivirus systems, and staff training to safeguard data. Regular audits ensure compliance and resilience against breaches for businesses of all sizes.
Cloud Computing
Cloud solutions enable flexible working with secure access to files and applications. We deploy Office 365, hosted servers, and collaboration tools like Microsoft Teams. This reduces hardware costs and supports remote operations.
Connectivity
Reliable connectivity solutions include leased lines, VoIP, and site-to-site networking. We ensure stable internet access, voice communication, and data transfer for multi-location businesses and remote teams.
IT Consultancy
Expert consultancy identifies IT infrastructure improvements and cost-saving opportunities. We develop scalable strategies aligned with business goals, covering disaster recovery, network design, and technology upgrades.
People
Tim Adlington
Managing Director
With 30 years in IT, Tim founded Trusted IT in 2007 after a career in software engineering and IT consultancy. He specialises in network design, disaster recovery, and business continuity solutions.
Steve Rhodes
3rd Line Support Engineer
Steve handles complex technical issues and large-scale projects. With decades of experience, he focuses on advanced troubleshooting and implementing robust IT systems for enterprise clients.
Greg Smith
Field Engineer
Greg provides on-site support, network infrastructure design, and hardware repairs. With over a decade in IT, he combines technical expertise with practical problem-solving for client-specific challenges.
Benjamin Edwards
Support Helpdesk Manager
Ben manages the helpdesk team, ensuring efficient issue resolution. With ten years in the MSP industry, he oversees technical support operations and client communication processes.
Zach Fuller
1st Line Support Engineer
Zach provides initial technical support, troubleshooting remotely with minimal user disruption. He brings hands-on experience from his apprenticeship and familiarity with client systems.
Questions
What IT services do you offer for SMEs?
We provide managed IT, cybersecurity, cloud solutions, connectivity, and consultancy tailored to SME needs.
Do you support remote working setups?
Yes, through cloud computing, VoIP, and secure connectivity solutions for distributed teams.
How quickly do you resolve IT issues?
Our average resolution time is 55 minutes with 99.19% SLA compliance.
Can you help with cybersecurity compliance?
We implement ISO 27001-aligned security measures and provide GDPR advice for data protection.
What areas do you cover?
We serve businesses in Stockport, Manchester, the Peak District, and surrounding regions.
Do you offer fixed-price contracts?
Yes, we provide transparent fixed monthly cost pricing for predictable budgeting.
Reviews (8)
Dave Biggin
Apr 04, 2022
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Really helpful staff - They managed to extract data I thought I had lost from a corrupt SSD. I would recommend them.
Gill Marriott
May 13, 2021
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Critical: Professionalism, Responsiveness Had my laptop for 5 weeks before telling me they couldn't repair it. Communication non-existent. I had to phone them every time despite promises to phone back. Will certainly not be using their so-called 'services' again.
Husky Frank
Dec 30, 2017
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Immediate replies to emails when other shops in the area couldn't be bothered. A quick diagnosis and a speedy and effective repair of my PC which had a failing hard drive and the blue screen of death. Highly recommended - thanks to Stuart who was excellent.
Rae Pritchard
Nov 06, 2017
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Sorted out a PC problem quickly and saved me a great deal of work. Very helpful. Would recommend to anyone with PC problems. Other places couldn'd be bothered or made a meal out of a problem that could be sorted. Nice to find a shop that gives customer service.
Ben
Oct 30, 2015
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I was really stuck when my Apple Powerbook died, it had work on it that I needed to get to. Trusted were great they fixed my laptop and managed to get the data back. What a relief thanks again guys.
Nancy Tindall
Dec 27, 2014
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Trusted IT helped to speed up my computer. They were very helpful collecting and returning the computer once the work had been completed.
Nancy Tindall
Trusted IT helped to speed up my computer. They were very helpful collecting and returning the computer once the work had been completed.
Ben
I was really stuck when my Apple Powerbook died, it had work on it that I needed to get to. Trusted were great they fixed my laptop and managed to get the data back. What a relief thanks again guys.