Business Details
Trusted IT Support in Doncaster
Active IT Systems has been dedicated to maintaining and enhancing business operations through comprehensive IT solutions for over two decades. Our expertise spans IT support and maintenance, VoIP telecoms, and network infrastructure design, ensuring businesses remain operational and competitive. We offer fully managed endpoint detection and response (EDR) systems, email filtering, and 24/7 monitoring with automated patching capabilities. Our commitment to innovation ensures clients benefit from self-healing technologies and unlimited onsite or remote support. With experience scaling from small offices to national enterprises, we provide tailored solutions that maximise existing IT investments. Our team specialises in hybrid working environments, offering resilient internet connectivity options from basic fibre to leased lines. We take full responsibility for network installations, from Cat5e copper to full fibre and Unified Wireless solutions, ensuring seamless integration and reliability. Our transparent pricing model includes no hidden fees, with all features accessible through a single cost. Backed by partnerships with providers like Packnet, we deliver exceptional support levels and direct access to development teams for complex issues. Our Metis platform enables comprehensive account management, including call recording, voicemail-to-email, and customisable dial plans. We prioritise client satisfaction through proactive problem-solving and a deep understanding of evolving business needs.
Services
IT Support
VoIP Telecoms
Network Design
24/7 Monitoring
Endpoint Protection
Served areas
- South Yorkshire, West Yorkshire, Humberside, Doncaster, Sheffield, Barnsley , Hull, Rotherham, Leeds
Highlights and features
- We have over 20 years of experience scaling IT solutions from SMEs to national enterprises
- Our 24/7 monitoring includes automated patching and self-healing technologies
- We offer transparent pricing with no hidden fees for all features
- Our in-house technicians specialise in full fibre and Unified Wireless network installations
- We provide direct access to development teams for complex technical issues
Associations and certifications
- MCSE
- MCP
Services
IT Support
Our IT support covers system maintenance, troubleshooting, and upgrades for businesses of all sizes. We provide unlimited remote and onsite assistance with 24/7 monitoring to prevent downtime. Our team ensures software patching, endpoint protection, and network optimisation to maintain operational efficiency.
VoIP Telecoms
We deliver hosted VoIP solutions with hybrid working capabilities and mobility features. Services include time-based call routing, auto-attendant options, and call recording with storage integration. Our systems support seamless communication across locations while reducing telephony costs.
Network Design
Our network design covers copper cabling, full fibre installations, and Unified Wireless solutions. We handle complete infrastructure projects from planning to implementation, ensuring secure, scalable connectivity tailored to business requirements and future growth.
24/7 Monitoring
Continuous monitoring includes automated patching, threat detection, and self-healing capabilities. Our systems proactively identify issues before they impact operations, with real-time alerts and immediate remediation to maintain business continuity.
Endpoint Protection
We provide comprehensive endpoint detection and response (EDR) solutions to safeguard devices against cyber threats. Our protection includes email filtering, fraud prevention, and secure voicemail systems with encryption and access controls.
Questions
What IT services do you offer for growing businesses?
We provide complete IT support, network design, VoIP telecoms, and 24/7 system monitoring tailored to business growth requirements.
Do you support hybrid working environments?
Yes, our VoIP solutions and network infrastructure enable seamless hybrid working with secure remote access capabilities.
How do you handle network upgrades?
We design and implement custom network solutions from basic cabling to full fibre installations with minimal business disruption.
What security measures are included?
Our services include endpoint detection, email filtering, call recording encryption, and fraud prevention systems.
Can you integrate with existing IT systems?
Yes, we specialise in integrating new solutions with existing infrastructure while optimising performance and security.
What support hours do you offer?
We provide 24/7 monitoring and support with immediate assistance available through our Metis management platform.
Reviews (3)
Mathew Lynds
May 10, 2021
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Exceptional! We've used various IT companies over the years, but Active are absolutely 100% customer focused. It goes without saying that they are very knowledgeable, professional, and always looking for ways of making our lives easier. Their range of services is extensive, IT, copiers, cabling, plus much more. Definitely worth talking to. Recommend 100%.
Paul Wildsmith
Jan 28, 2020
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We have used active for many years for copiers and IT couldn't recommend them highly enough. Great service
Paul Wildsmith
Jan 12, 2020
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We have used active for many years for copiers and IT couldnt recomend them highly enough. Great service