Business Details
25 Years
experience
Trusted Mobile IT Services in West Sussex & Surrey
Established in 2001, PC Help @ Home has built a reputation for delivering honest, jargon-free technology solutions to both residential and commercial clients across West Sussex and Surrey. Our journey began with a single technician addressing home computer issues, evolving through the opening of a successful repair shop in 2011 to our current mobile-focused model. We pride ourselves on combining technical expertise with a personal touch, ensuring every client receives tailored support from experienced professionals who understand the importance of reliability and clear communication. With over two decades of collective experience, our team approaches each challenge with a commitment to transparency, efficiency, and long-term client relationships. We maintain rigorous technical standards while prioritising customer education, empowering users to confidently navigate their technology. Our local focus ensures rapid response times and in-depth knowledge of regional connectivity challenges, particularly in rural West Sussex. By maintaining a small-team structure, we guarantee continuity of service and direct access to senior technicians without call centre intermediaries.
Services
Computer Repairs
IT Support
Wi-Fi Setup
Virus Removal
Device Setup
Printer Troubleshooting
Cloud Backup
Business IT Solutions
Mobile Repairs
Network Configuration
Served areas
- Walton on Thames, Weybridge, Surrey & SW London
Details
- Year established: 2001
Highlights and features
- Trusted since 2001 with 20+ years combined tech support experience
- Mobile service maintaining shop-level technical capabilities
- Local technicians serving specific West Sussex and Surrey regions
- Transparent pricing with no hidden fees or unexpected charges
- Proven track record evidenced by long-term customer relationships
Associations and certifications
- Checkatrade 9.9/10 score
What people say
Outstanding technical performance
Highly recommended services
Patient and thorough approach
Quick repair solutions
Expert problem resolution
Services
Computer Repairs
We specialise in comprehensive computer repairs for both Windows and Apple devices. Our technicians address hardware failures, software issues, and performance optimisation at client locations. With experience spanning desktops, laptops, and tablets, we implement lasting solutions while explaining technical processes in accessible terms. Our approach combines diagnostic precision with practical advice to prevent future issues.
IT Support
Tailored IT support services help small businesses maintain operational efficiency. We handle network configuration, device management, and cybersecurity measures while providing clear guidance on technology choices. Our flexible support packages adapt to varying business needs, from one-time interventions to ongoing system maintenance, always prioritising data security and service continuity.
Wi-Fi Setup
Our Wi-Fi optimisation services improve connectivity for home and office environments. We diagnose signal issues, recommend appropriate equipment upgrades, and implement mesh network solutions where required. Technicians ensure secure configurations while explaining network management basics to clients, with particular expertise in challenging rural connectivity scenarios.
Virus Removal
Professional malware and virus removal services restore system integrity while preserving critical data. We employ industry-standard tools combined with manual inspection techniques to eliminate persistent threats. Post-removal security recommendations help prevent future infections, with client education forming a core part of our remediation process.
Device Setup
We provide complete device setup services for new technology purchases. This includes hardware configuration, software installation, and integration with existing systems. Our technicians ensure seamless operation of printers, mobile devices, and cloud services while offering practical usage guidance to maximise clients' technology investments.
People
Daniel
Founder
Established PC Help @ Home in 2001 and pioneered its mobile service model. Specialises in Windows systems, Apple devices, and small business IT solutions across West Sussex. Maintains technical certifications while prioritising accessible customer communication.
Walter
Senior Technician
Joined the team in 2007, providing expert IT support to Surrey businesses and residents. Focuses on network infrastructure and device troubleshooting while managing client relationships through clear technical explanations and consistent service delivery.
Questions
What technology issues do you resolve?
We address slow computers, printer problems, Wi-Fi connectivity, virus removal, device setup, and business IT requirements.
Do you repair Apple devices?
Daniel in West Sussex handles iPhone and iPad repairs. Walter in Surrey supports Apple computers but not mobile devices.
Can you help with business IT needs?
Yes, we provide network setup, cloud backup solutions, and ongoing IT support tailored to small business requirements.
What areas do you service?
Daniel covers West Sussex including Arundel and Chichester. Walter serves Surrey areas like Guildford and Woking.
How are service costs structured?
Charges include £60 hourly rate plus location-based call-out fees ranging from £12.50 to £40.
Do you offer remote support options?
Remote assistance is available for established business clients under specific technical conditions.
Reviews (26)
James Weston
Jun 12, 2022
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Excellent service, quick response from online chat, identified the issue, parts in the next day, phone dropped off first thing and collected by lunch-time! Great work and a pleasure to deal with. Thank you
Michael Gerreyn
Apr 11, 2022
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Excellent service, luckily they had the part to fix my laptop in stock and was able to repair my laptop within an hour. Definitely recommend
Tony Appleton
Apr 03, 2022
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I popped in today thinking i might need a new charging port to be fitted to my old iPhone ( it was charging badly, if at all). The young gentleman ha a fiddle with it for a few minutes and removed some fluff and debris from the port. hey presto, the phone is charging again! Thank you so much for fixing it so simply and quickly!
Karuna Lawrence
Mar 21, 2022
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Excellent service. No appointment needed. My iPad was fixed quickly, at a very reasonable charge, and they didn't make me feel stupid.
J. Cook
Feb 24, 2022
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I cannot rate their service highly enough. I have used their services a few times for both laptop and i-phone problems. They have always been able to sort out the issue without charging over the odds. I visited again today as I thought I had lost an important document on my laptop. The young Spanish guy sorted out the problem within minutes. Highly recommended. Thank you so much!
Tim Bouldin
Feb 23, 2022
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This a long over due review. Both myself and my wife have had great experiences here. I have previously taken an iPhone 12 that was not charging and causing me problems for them to spend a few minutes cleaning the charge ports and fixing the phone. Easy when you know how. But they refused to take any payment. My Wife's phone was locked and we were unable to open it. She visited two other phone repair shops in Walton, one wanted 90 and also suggested a new screen and the other wanted 60 but said it might cost more if it's not the problem they think it is.
A visit to the tech shed and the phone was fixed on the spot free of charge. These guys are honest through and through. We will always use them for any problems with our devices from now on. Highly recommend.
A visit to the tech shed and the phone was fixed on the spot free of charge. These guys are honest through and through. We will always use them for any problems with our devices from now on. Highly recommend.
Neil Robinson
Feb 22, 2022
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Great experience. My phone somehow managed to turn on strange settings whilst in my pocket. Took it to the tech shed and was fixed in a matter of minutes and I wasn't charged. I also have a problem with my laptop and will definitely be taking it there to get fixed now.
Lee D.
Feb 03, 2022
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Very helpful guy, unfortunately the phone was beyond an economical repair, but not before they had tried all they could to save it. Very happy with the service we received. We had a busted galaxy A12
Edgar Mengelberg
Sep 22, 2021
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My wife went in today to get her usb part of the phone fixed as a piece of the charger cable got stuck in it. These people are so professional and helpful, they didn't even charge us for this extremely great service! I have had screens replaced in the past and other jobs done and every time it was exceptional and quick service and much cheaper then your average high street mobile shop. Can't recommend the TechShed enough!
Bobby C.
Jun 05, 2021
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My iPhone screen was completely smashed a month ago and I couldn't use the phone - walked in they said they would fix it in an hour. I left it and they did exactly all that for a great price. Great company. More companies out there need to provide this level of service and quality. Thanks!
James Q.
Mar 23, 2021
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Amazing service, they always fix the problem to the best quality for a very reasonable price by far the cheapest and most honest repair shop in the area.
Stefan M.
Mar 15, 2021
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Extremely pleased to get phone repaired at short notice on a Saturday.dealt with honest and amiable man.
Mark F.
Jun 25, 2020
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I just got back from my first visit to Tech Shed with a faulty iPhone 8 and I was delighted with the service. Friendly, efficient, and great value for money. I will be back. Highly recommended. [email protected]
Alan Wood
Mar 05, 2020
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Had problems with iPhone 6 charging port for last year. Stopped in today and problem resolved while I waited. Excellent friendly service.
Lena Piehl
Feb 20, 2020
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Very friendly and knowledgeable staff. Helped to solve the problem with my iPhone very swiftly. Would definitely use their services again.
Phillip Sanders
Oct 19, 2018
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Brilliant service as always from the boys at tech shed I cant recommend them enough they have replaced my mobiles and laptop.
Diane Dewar
Feb 20, 2018
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Fantastic service today at the tech-shed. I popped in as my i-phone had frozen and it was fixed while I waited with no charge! Thanks so much, I'll be recommending you!
John Charles
Nov 30, 2016
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Easy quick and no hassle. Always help me by repairing my iPhone every few months I decide to drop it!
Simon Bishop
Apr 05, 2016
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I took my sons iPhone to the Tech shed to look into fitting a new battery. Adam gave me loads of information and talked through many options with me regarding my problem. I cannot speak more highly of the friendly service I received. Thank you very much for your help. Highly recommend.
Tina Stephens
Apr 01, 2016
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Very friendly guys didn't make me feel stupid at all and helped sort out my I phone and iPad. Would definitely use them again and recommend to anyone.
Kate Watts
Oct 16, 2015
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Dropped my iPhone on the floor... again! Second time I've taken it to Tech-shed and I always get such brilliant service! Phone as good as new again and within a couple of hours!
Kirsty Wright
Sep 12, 2015
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Just had our laptop fixed by Tech Shed. I would highly recommend them. Kept me updated on progress and discussed options along with pricing. Very reasonable for the amount of time and work. Laptop is like new after 1 week!
Louise Hammett
The guys at tech shed were so helpful & generous with there time & now I have a usable iPad again & not one that's permanently on mute with the mute symbol in the middle of the screen. Thanks so much, I will definitely recommend you.
Lauren Pomfret
What a brilliant idea! Such amazing service from Dan here at the tech shed! I highly reccomend going in and it's right by the station which is great if you want to drop in and out again! Quick, professional and reliable! I won't use anywhere else. Thanks again!
Reno Oliver
I can honestly say that this company have restored my faith in buying from a shop. Great honest service even better price. Got a problem with your apple device go there you won't be disappointed
David Saunders
I was quoted 450 to fix my memory problems on my PC - on Advice I took my PC to see Daniel - he investigated my problem and came up with a solution that cost 119 ... Excellent Service , friendly staff - do not hesitate to give them a try !!!