Business Details
17 Years
experience
Professional Computer Repair & IT Support Services
Established in 2009, Squeaky Mouse has been providing local, friendly computer support to residents in Cambridgeshire, Suffolk, and Norfolk. With over two decades of IT industry experience, our founder Stuart Turner combines technical expertise with a client-focused approach to demystify technology for non-experts. We specialise in diagnosing and resolving computer issues, offering transparent pricing and practical solutions tailored to individual needs. Our services extend beyond repairs to include comprehensive technology setup, security optimisation, and ongoing support packages. We prioritise clear communication, explaining technical matters in accessible terms while maintaining professional standards. Operating across Cambridge, Newmarket, Bury St Edmunds, and surrounding areas, we offer both workshop-based and on-site services to accommodate client preferences. Our commitment to quality is demonstrated through our 12-month warranty on refurbished equipment and flexible support options. Customer testimonials consistently highlight our reliability, technical proficiency, and patient approach to problem-solving. We maintain active involvement in local business networks while focusing on delivering value through cost-effective technology solutions. Our pricing structure remains straightforward, with hourly rates for bespoke services and annual packages for continuous support.
Services
Computer Repairs
Computer Support
Computer Training
Virus Removal
Purchasing Advice
Home Technology Setup
Refurbished Computers
Remote Support
Served areas
- West Wratting, Balsham, Weston Colville, Newmaket, Fulbourn, Horseheath, Cardinals Green, Haverhill
Details
- Year established: 2009
Highlights and features
- 20+ years of professional IT experience combined with local service delivery
- Transparent pricing with clear hourly rates and no hidden charges
- Flexible service options including on-site visits and workshop repairs
- Comprehensive 12-month warranty on refurbished equipment sales
- Proven track record of resolving complex technical issues for non-expert users
Associations and certifications
- BSc Hons in Computer Science
Payment methods
- Cash, Debit cards, Credit cards, Mobile payments
What people say
Prompt help
Excellent service
Patient approach
Reasonable rates
Reliable technicians
Services
Computer Repairs
We diagnose and resolve desktop, laptop, and tablet issues including slow performance, system crashes, and hardware failures. Our technicians perform comprehensive diagnostics, hardware upgrades, and software optimisation to restore functionality. Clients receive clear explanations of identified problems and implemented solutions while maintaining data security throughout the repair process.
Computer Support
Our technical support covers device setup, network configuration, and software installation for home users. We provide hands-on assistance with data migration, security software implementation, and broadband optimisation. The service includes both reactive problem-solving and proactive system maintenance to prevent future issues while ensuring clients understand their technology's operation.
Virus Removal
This service identifies and eliminates malware, viruses, and other security threats from computing devices. We perform deep system scans using professional tools, remove malicious software, and implement protective measures. The process includes security software installation and client education on safe online practices to prevent future infections while recovering compromised system functionality.
Computer Training
Personalised training sessions help clients master computer operations, software applications, and internet usage. We cover Microsoft Office suite, communication platforms, and general device maintenance for users of all skill levels. Training focuses on practical skills development through hands-on instruction tailored to individual learning needs and technology requirements.
Purchasing Advice
Expert guidance helps clients select appropriate computing equipment and software solutions. We assess technology requirements, budget constraints, and usage scenarios to recommend optimal purchases. The service includes product comparisons, specification analysis, and compatibility checks to ensure informed buying decisions that match clients' technical needs and financial considerations.
People
Stuart Turner
Founder
With over 20 years' experience in IT support and computer repairs, Stuart established Squeaky Mouse to provide accessible technical solutions for home users. His expertise covers hardware diagnostics, software troubleshooting, and technology education for non-expert clients.
Questions
What areas do you cover for on-site computer repairs?
We provide on-site computer repair services in Cambridge, Newmarket, Bury St Edmunds, Norwich, Ipswich, and surrounding villages across Cambridgeshire, Suffolk, and Norfolk.
What computer issues can you resolve?
We handle hardware failures, software problems, virus infections, performance issues, and technology setup for desktops, laptops, tablets, and associated devices in home environments.
Do you offer emergency computer repair services?
While we don't provide 24/7 emergency services, we prioritise urgent cases during regular business hours and offer same-day diagnostics where possible for critical computer failures.
What payment options are available?
We accept cash and bank transfers for our computer repair services. Payment terms are agreed in advance for larger projects, with standard payment required upon completion of hourly-rate services.
Can you help with computer purchases?
Yes, we provide impartial purchasing advice to help select appropriate computing equipment and offer refurbished computers with 12-month warranties at competitive prices.
Do you provide ongoing computer support?
We offer annual remote support packages for continuous technical assistance, along with one-off hourly-rate services for specific computer repair and technology support needs.
Reviews (5)
Jill
Mar 11, 2019
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Squeaky Mouse is always responsive and very patient with someone who is not very tech-savvy! They give great advice on the latest products/services and assess your needs thoroughly so they are giving you the best recommendations. Their work is fast and thorough and their charges are very reasonable.
Mr Breslin
I have asked squeakymouse.com for help on various problems over the past few years, and have always been very pleased with the outcome. Stuart was quick to respond, efficient and very professional, and the help he gave invaluable, and at reasonable cost. I would not hesitate to recommend squeakymouse.com to anyone with computer software or hardware problems.
Mr Dennis
Stuart has provided invaluable advice in making the best use of my laptop and tablet. He has enabled me to organise and produce online material for presentations, publications and general communication. Guidance and problem-solving have been provided with patience, skill and expertise. I would recommend Squeaky Mouse without reservation.
Ronia
For those with a fear of technology, a major problem like a hard drive which will not function, day to day dramas with computers, basic maintenance all our experiences Stuart and Squeaky Mouse have been unfailingly helpful: prompt, professional, good humoured, always returning phone calls and emails, and always solving our problems.
John
Squeaky Mouse are very helpful, very knowledgeable and is a very useful tool to have to sort you and your PC out.