Business Details
27 Years
experience
Emergency
services
London's Trusted IT Support Partner
Lucidica has been delivering tailored IT solutions to London businesses since 1999, combining technical expertise with a client-centric approach. Our team of certified engineers provides proactive support, cybersecurity protection, and digital transformation strategies specifically designed for SMEs. With over 25 years of experience, we maintain a 90% first-call resolution rate and guarantee jargon-free communication.Our services adapt to evolving business needs, offering flexible support models for office, hybrid, and remote working environments. We hold Cyber Essentials certification and maintain partnerships with leading technology providers to ensure cutting-edge solutions. Our commitment extends beyond technical support through responsible IT initiatives, including hardware recycling programs and charity IT support services.
Services
IT Support
Cybersecurity
Cloud Solutions
Digital Transformation
Hardware Supply
Web Services
Business Continuity
Cyber Essentials Certification
Email Security
IT Consultancy
Details
- Year established: 1999
Highlights and features
- 25+ years of proven experience in London's IT sector
- 90% of calls answered within three rings
- Jargon-free technical advice guaranteed
- Cyber Essentials certified security specialists
- Flexible support for all working models
Associations and certifications
- ISO 27001
- Cyber Essentials
What people say
Exceptional support
Proactive service
Reliable solutions
Quick response
Expert team
Services
IT Support
Our IT support services provide comprehensive technical assistance for London businesses. We offer both onsite and remote support with a 90% first-call resolution rate. Our certified engineers handle system maintenance, troubleshooting, and emergency repairs while guaranteeing jargon-free communication. With flexible support models available for office, hybrid, and remote working environments, our services adapt to evolving business needs while maintaining 24/7 availability for critical issues.
Cybersecurity
Our cybersecurity solutions protect businesses from evolving digital threats through multi-layered defence strategies. We offer Cyber Essentials certification, phishing simulations, email security enhancements, and custom security packages aligned with ISO27001 standards. Our proactive approach combines technical defences with staff training to create comprehensive protection frameworks. Services include security audits, access control implementation, and ongoing threat monitoring to ensure continuous compliance and protection against sophisticated cyber attacks.
Cloud Solutions
We deliver scalable cloud solutions using Microsoft Azure and other leading platforms to enhance business flexibility. Our services include cloud migration, infrastructure optimisation, and hybrid cloud implementations that transform IT from capital expenditure to operational expenditure. We ensure secure data storage, seamless collaboration tools integration, and robust disaster recovery capabilities. Our solutions adapt to changing business requirements while maintaining compliance with data protection regulations and providing cost-effective scalability for growing organisations.
Digital Transformation
Our digital transformation services help businesses modernise operations through strategic technology implementation. We develop custom roadmaps that align digital initiatives with business objectives while ensuring smooth technology adoption. Services include system integration, process automation, and digital workspace solutions that enhance productivity. We focus on creating future-ready organisations through strategic technology investments that improve operational efficiency while maintaining business continuity during transitional periods.
Hardware Supply
We provide comprehensive hardware supply and support services including equipment sourcing, setup, and lifecycle management. Our services cover both new and refurbished equipment with standard 3-year warranties. We offer hardware procurement advice, delivery, and immediate setup services while maintaining ongoing status tracking to prevent downtime. Our responsible IT initiatives include secure device recycling and donation programs that support educational access while maintaining environmental sustainability standards.
People
Gozde Dogan
Author
Technology expert contributing to Lucidica's thought leadership content, with particular focus on cybersecurity developments and industry compliance standards.
Questions
What IT support services do you offer in London?
We provide comprehensive IT support including system maintenance, cybersecurity, cloud solutions, hardware supply, and 24/7 emergency assistance for London businesses.
How do you handle cybersecurity for SMEs?
Our cybersecurity services include Cyber Essentials certification, phishing simulations, email security, and tailored security packages aligned with ISO27001 standards.
Do you offer flexible support contracts?
Yes, we provide flexible support models that adapt to office, hybrid, and remote working environments with scalable service levels.
What makes your IT support different?
We combine 25+ years of experience with a 90% first-call resolution rate and guarantee jargon-free communication from our certified engineers.
How do you support non-profit organisations?
We offer discounted IT support packages and specialist non-profit technology expertise to charities and social enterprises across London.
Reviews (18)
Valerij Grynkov
May 24, 2022
Report
Thanks a lot for your quick and efficient help in solving the problem with VPN for Meeko Teams, great IT support, guys!
M. A. R. S.
May 10, 2022
Report
Life savers! I was working on an important spreadsheet for most of the day when my computer suddenly froze. I had a deadline to meet that was only a few hours away so I contacted Lucidica IT and spoke to Ali. He was very professional, kind and knowledgeable and helped me to sort the issue and recover out my data meaning I managed to meet my deadline! Great guy who saved my day. Good company overall and would highly recommend. Thank you Ali!
Lily Pavicevic
Apr 08, 2022
Report
What a great IT support! I deleted all folder by mistake and amazing guy Ali helped me retrieved it for me, plus gave me all other advises about documents I had on my MAC, how to save space etc. Thank you so much Ali!
Vadym L.
Nov 24, 2021
Report
Lucidica is a good company! There were problems with the equipment and the connection of Dell computers, reconnected and set up all the processes. Thanks!
Ruslana Ovcharenko
Nov 23, 2021
Report
Lucidica provides high level of IT support and the team is very friendly and easy to communicate with. I've had a great experience working with them and will continue to do so in future.
Oleksandra Voitenko
Nov 22, 2021
Report
I got my technical issues successfully solved several times by engineers of Lucidica. They response quickly, have a meticulous approach to work and are easy to communicate with. Thanks for your professionalism, guys!
Vlad Kyrgan
Nov 18, 2021
Report
Lucidica is great IT support team with very qualified engineers in it. They solved any types of issues with my technical equipment effectively and rapidly. Highly recommend this guys!
Jess G.
Nov 15, 2021
Report
Great IT support, friendly staff and amazing customer service. We have been with Lucidica for the past few months and would highly recommend for everyone.
See
Jun 11, 2021
Report
Efficient - Friendly - Patient We have been using Lucidica for nearly 5 years now and have always been impressed with the quality of service that we receive. They are super knowledgeable, extremely friendly, always helpful and we would happily recommend them to anyone! A special thanks to Leo and Evehnii for helping us for the migration! You guys have been AWESOME! Thank you!
Martyn Wolff
May 05, 2020
Report
Would have no hesitation in thoroughly recommending Lucidica for IT support. Professional, patient with non-techies, and a pleasure to deal with.
Ana Horan
Dec 18, 2019
Report
Such lovely people to work with! These guys know what they are doing in a friendly and relaxed way. Not only their service is fast and reliable, but also they take time to explain what the issue is I recommend them 100%
Marcel Baettig
Nov 18, 2019
Report
We have been with Lucidica for over 10 years - very simply because they are the best around. Friendly, helpful and very bright - Thank you Jamal, especially for all your patience and knowledge, you solve our problems and help us understand how to develop our systems so we can stay ahead of the game - Keep on smiling - thanks!
Amy Smith
May 22, 2019
Report
Lucidica are an amazing company to work with, its their people that set them apart from other companies. A couple of people to mention are Emma and Ryan however that's not to take away from the rest of the team as they are all wonderful. I would recommend them to anyone.
Qype User Juzmcm
Jul 20, 2011
Report
I know several of the team at Lucidica, and I can report that they are truly committed to providing a very high level of service. Not to mention them really knowing their stuff about all matters IT! Highly recommended.
Qype User Shored
Jul 07, 2011
Report
Lucidica has been providing our IT support in London now for some years, and I have been very impressed by their technical skill and knowledge, and especially their attention to service. They seem to really care about our staff, and talk in their language not techie speak. I'd recommend them for IT support for PC or Apple Macs, and mobiles like iPhone, Android or even Windows.
Giacomo Bugatti
Great service!
Lucidica does a great job by helping small businesses to solve their IT problems promptly.
Lucidica does a great job by helping small businesses to solve their IT problems promptly.
Mary Doldersum
Great Company, Staff are always so helpful and friendly! Would definitely recommend them for all of your IT needs!
Daria A.
Highly recommend Lucidica. They are extremely professional and wonderfully friendly company. Guys are always helpful and reliable.