Business Details
23 Years
experience
Emergency
services
Expert IT Support Services in North Yorkshire
Established in 2003, JRA Services has built a reputation as a trusted provider of comprehensive IT solutions across North Yorkshire. Our team of certified technicians brings over 45 years of combined experience in managing and optimising business IT systems, ensuring seamless operations for clients ranging from small enterprises to large organisations. Specialising in full IT management, cybersecurity, cloud services, and communications infrastructure, we prioritise proactive support to prevent disruptions before they occur. With Dell, Microsoft, and CompTIA A+ certifications, we deliver tailored solutions that enhance productivity and security. Our commitment to local communities in Ryedale, including Kirkbymoorside, Pickering, and Helmsley, is matched by our dedication to nationwide clients. By combining technical expertise with a client-centric approach, we provide 24/7 monitoring, rapid disaster recovery, and transparent communication. Our 5-star reviews reflect our ability to resolve complex IT challenges efficiently, whether through on-site visits, remote support, or staff training programs. As technology evolves, we continuously update our skills to offer cutting-edge solutions while maintaining the personal service that distinguishes us in the industry.
Services
Full IT Management
Systems Security
Cloud Services
Communications
Expert IT Support
Remote Support
Disaster Recovery
VOIP Systems
Network Setup
Hardware Supply
Served areas
- Ryedale, North Yorkshire
Details
- Year established: 2003
Highlights and features
- We have over 45 years of combined experience in business IT support
- Our team holds Dell, Microsoft, and CompTIA A+ certifications
- We provide 24/7 systems monitoring and rapid response support
- We serve businesses across Ryedale, York, Whitby, and North Yorkshire
- We offer guaranteed data recovery from intact hard drives
Associations and certifications
- Dell Certified Technicians
- Microsoft Certified Technicians
- CompTIA A+
What people say
Very friendly and professional
Quick and reliable service
Knowledgeable and approachable staff
Guaranteed data recovery
Cost-effective solutions
Services
Full IT Management
We provide comprehensive IT management covering system setup, maintenance, and optimisation for businesses of all sizes. Our proactive monitoring identifies potential issues before they cause disruptions, while our backup and disaster recovery solutions ensure business continuity. With Dell and Microsoft certified technicians, we deliver tailored infrastructure management that scales with your organisation's needs.
Systems Security
Our cybersecurity services protect businesses from digital threats through endpoint security, next-gen firewalls, and staff training programs. We conduct network vulnerability assessments and implement email filtering solutions to prevent phishing attacks. With Veeam-powered continuity backups, we ensure rapid recovery from potential data breaches while maintaining regulatory compliance for sensitive information.
Cloud Services
We specialise in Office 365 implementation and cloud storage solutions that enable secure remote access to business data. Our SharePoint and Teams integration improves collaboration while cloud-to-cloud backups protect against accidental deletion. We help businesses transition from traditional servers to scalable cloud environments with seamless integration and ongoing technical support.
Communications
We supply and maintain hosted VOIP telephone systems that reduce communication costs while improving flexibility. Our broadband and leased line solutions ensure reliable connectivity, complemented by mobile SIM card services for remote workers. We assist businesses in upgrading from analogue systems to future-proof digital communications infrastructure before the 2025 deadline.
Expert IT Support
Our certified technicians provide rapid response support through flexible contracts tailored to business requirements. With 24/7 remote monitoring and guaranteed service levels, we resolve issues promptly via telephone, remote access, or on-site visits. We maintain legacy systems while advising on technology upgrades to improve operational efficiency.
People
Matt Baildon
Manager & IT Specialist
With extensive experience in IT management, Matt leads our technical team in delivering tailored solutions for business clients across North Yorkshire.
Paul Edwards
IT & Server Specialist
Paul specialises in server infrastructure and network security, ensuring robust IT environments for our business clients.
Cameron Jackson
IT Specialist
Cameron provides expert technical support with a focus on client satisfaction and efficient problem resolution.
Questions
What areas do you cover for business IT support?
We serve businesses across Ryedale, including Kirkbymoorside, Pickering, Helmsley, and Malton, extending to York, Whitby, and the wider North Yorkshire region.
Do you offer emergency IT support outside regular hours?
Yes, we provide out-of-hours cover dependent on support tier agreements, with guaranteed data recovery from intact hard drives.
What cybersecurity measures do you implement?
We deploy endpoint security, next-gen firewalls, email filtering, and staff training programs to protect against cyber threats.
Are your technicians certified for professional IT services?
Our team holds Dell, Microsoft, and CompTIA A+ certifications, ensuring industry-standard technical expertise for all IT solutions.
Can you help migrate our systems to cloud-based solutions?
Yes, we specialise in Office 365 implementation and cloud storage solutions with seamless transition support and ongoing technical assistance.
What communication systems do you support?
We supply and maintain hosted VOIP telephone systems, broadband solutions, and mobile SIM card services for modern business communications.
Reviews (15)
Malcolm Dale
May 21, 2022
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I was attended to promptly on arrival following a telephone discussion the day before and given an expected completion day for me to collect my office pc tower unit. The expected collection day, just two days later, arrived and the work was all completed and a very reasonable bill was paid. On reinstallation by myself it was found that they had restored my pc to full speed -- even better than I can remember from when it was new! FIRST CLASS SERVICE FROM JRA SERVICES Ltd.
Mike Mitchell
Apr 12, 2022
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Just had a new keyboard fitted to my laptop at JRA. From my first contact with Cameron through to the finished repair I was kept fully informed of the price, details and timescale. They did the job really quickly and I was back working again in a coupe of hours. I will use them again and would recommend them whole heartedly.
Chris Barnard
Apr 07, 2022
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The office tried to resolve my problems but I couldn't explain in detail what was wrong so they readily agreed to come out and sort out my problem in a very helpful way leaving me with a useful note for future reference. CB
Valerie Raine
Jun 20, 2021
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Very friendly and professional. Had an issue with my phone, thought it was going to be an expensive repair, but he checked it and all it needed was a new cable.
Sarah Cussons
May 14, 2021
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Great service once again from Matthew, Cameron and Paul. Feel so luckily to have a professional service with approachable staff right here in Kirkbymoorside, where you can call in and discuss any computer issues. Thanks for sourcing and setting up my laptop
Michael Askham
Feb 08, 2021
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A friendly telephone conversation encouraged me to take my laptop problem in straight away. I was very pleased to receive a call early the following morning to say that the problem had been located and fixed. Options for alternative hardware were discussed, but at no stage pushed.
Gill Mitchell
Aug 01, 2018
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Friendly knowledgeable team who go the extra mile to ensure customer satisfaction. Clear explanation of work carried out given and at a competitive price.
Malcolm Jones
Sep 23, 2017
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The staff at JRA Services are beyond helpful. Extremely knowledgeable. Excellent Customer Service. Approachable and Friendly whilst remaining professional at all times. Would highly recommend.
Sarah Cussons
Sep 09, 2017
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Great to have expert knowledge on my doorstep. The staff at JRA have always been extremely helpful and approachable. I have been using them for computer purchases and repairs for over 10 years and would highly recommend. I have always felt a valued customer, something you don't get from the bigger stores. Keep up the great service!
John Gafford
A helpful, friendly and efficient service. These computing tasks should be easier but they are not, so it's good to have this expertise just up the road.
Jeffrie Strang
JRA Services Ltd have provided excellent support and advice to me over a number of years. Their focus on identifying customer IT needs rather than just selling kit is what makes JRA the place to go for computer support whether as a business or as a residential customer. Not only do they provide a speedy service for setting up new computer systems but the team are always available for friendly support by phone on the rare occasions when things go wrong.
Sarah Cussons
Great to have expert knowledge on my doorstep. The staff at JRA have always been extremely helpful and approachable. I have been using them for computer purchases and repairs for over 10 years and would highly recommend. I have always felt a valued customer, something you don't get from the bigger stores. Keep up the great service!
David Bridgewood
An absolute life saver. Recovered lost data quickly and cheaply . Without their expertise i would have lost years of work - I would recommend their services to anyone
Pip Clark
I have been a customer of JRA Services Ltd for many years and would not go anywhere else. They are professional, friendly and efficient. I ordered my new laptop Wednesday and it was ready for collection with full data transfer on Friday. The big companies couldn't beat that for service! This is the third or fourth purchase I have made from JRA - I would not go anywhere else.
Sharon Baildon
On behalf of kirkbymoorside pre-school :Fantastic service ,friendly and helpfull.Highly recomended and were very happy to support a Local business.