Business Details
17 Years
experience
We do IT so you don't have to!
Hybrid IT has been delivering professional computer repairs and IT support across Northumberland and Newcastle upon Tyne since 2009. With over 25 years of combined industry experience, our Microsoft and AWS-certified technicians specialise in resolving hardware and software issues while implementing proactive solutions to prevent future disruptions. We serve home users, home-based businesses, and SMEs with tailored services including data backup, cloud networking, and cybersecurity assessments. Our approach combines technical expertise with beginner-friendly communication, ensuring clients understand their IT systems. Operating from Northumberland with remote support capabilities, we maintain a five-star reputation through reliable service and a 30-day repair warranty. Our founder's MCITP, AWS SAA, and MCSA certifications underscore our commitment to technical excellence. We prioritise building long-term relationships through transparent pricing and flexible support options, from ad-hoc repairs to monthly retainer packages. Our proven track record includes resolving critical server issues and providing refurbished laptops with setup support. By focusing on both immediate fixes and preventative maintenance, we help clients maintain business continuity. Our local expertise combined with national remote support capabilities ensures comprehensive IT solutions for diverse client needs.
Services
IT Support
Computer Repairs
Data Backup
Cloud Solutions
Cybersecurity
Remote Monitoring
Hardware Upgrades
Virus Removal
Served areas
- Newcastle, Cramlington, Blyth, Ashington, Alnwick, Morpeth
Details
- Year established: 2009
- Insured
Highlights and features
- Over 25 years of industry experience with Microsoft and AWS certifications
- Five-star rated service trusted by local and remote clients
- 30-day warranty covering all repair work
- Tailored solutions for home users and SMEs
- Proactive approach preventing IT issues before they disrupt operations
Associations and certifications
- MCITP
- AWS SAA
- MCSA
Payment methods
- Cash, Debit cards, Credit cards, Bank transfers
What people say
Brilliant and reliable
Knowledgeable technicians
Superb service
High quality product
Highly recommended
Services
IT Support
Professional IT support tailored to home users and SMEs. Our certified technicians provide troubleshooting, system maintenance, and cybersecurity guidance. Services include remote diagnostics, software updates, and network configuration. We offer flexible support options from one-off assistance to monthly retainer packages with priority response times.
Computer Repairs
Comprehensive computer and laptop repairs covering hardware and software issues. We handle screen replacements, power jack repairs, memory upgrades, and component replacements. Specialising in Acer, Dell, HP, Lenovo, and Toshiba devices. All repairs include a 30-day warranty for parts and labour.
Data Backup
Secure data backup and recovery solutions for businesses and home users. Implementing automated backup systems with cloud and physical storage options. We ensure rapid data restoration following system failures, with customised plans matching individual business continuity requirements and data sensitivity levels.
Cloud Solutions
Scalable cloud storage and networking solutions for businesses. We configure secure remote access systems, implement hybrid cloud environments, and optimise network performance. Services include cloud migration assistance, storage management, and integration with existing IT infrastructure for improved operational efficiency.
Cybersecurity
Comprehensive cybersecurity assessments and protection services. Conducting vulnerability scans on internal and external networks, implementing firewall configurations, and deploying antivirus solutions. We provide security audits, threat detection systems, and ongoing monitoring to protect against evolving cyber threats and data breaches.
Questions
What IT services do you offer for businesses?
We provide remote monitoring, cybersecurity assessments, cloud solutions, data backup, and on-site technical support tailored to SMEs.
Do you repair all computer brands?
We repair major brands including Acer, Asus, Dell, HP, Lenovo, Toshiba, and Apple devices both hardware and software.
What warranty do repairs include?
All repairs carry a 30-day warranty covering the specific work performed and associated components.
How quickly can you repair a computer?
Software issues typically resolved in 1-3 hours; hardware repairs take 1-3 days depending on part availability.
Do you offer remote IT support?
Yes, we provide remote monitoring and management services nationwide alongside local on-site support in Northumberland.
What payment methods do you accept?
We accept cash, bank transfers, and card payments for labour, with pre-payment required for parts in some cases.
Reviews (17)
Janice Tanisha Conolly
Sep 22, 2024
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Thank you to Hybrid IT for sorting out my son PC computer, you make one little boy , definitely would recommend him
Ben Cullen
Sep 15, 2024
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Im a new gamer new to the pc world was recommended hybrid IT. 5star
Outstanding service. Amazing guy
Fast response
Well knowledged glady taught showed and explained(in a easy way) everything I asked about and wanted to know.
Got me diagnosed and back up and running the same evening. Couldn't be happier.
Outstanding service. Amazing guy
Fast response
Well knowledged glady taught showed and explained(in a easy way) everything I asked about and wanted to know.
Got me diagnosed and back up and running the same evening. Couldn't be happier.
Samm S.
Aug 24, 2024
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Kev collected and repaired my laptop really quickly he gave advice about creating more space and backing things up. I don't know a lot about laptops but Kev was able to explain really well and gave enough detail for me to know what work had been done 100% recommend
Philip Jarvis
May 21, 2020
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I asked Hybrid IT to upgrade my laptop from a spinning hard-drive to an SSD. They informed me about everything I needed to buy and did a great job. The laptop runs faster than when new. It was so good I decided that my desktop needed upgrading and again took their advice on what SSD to purchase. Everything went smoothly, the newly returned pc is fantastic. They provided me with a first class experience. I would not hesitate to use them again. Recommended.
Margaret Clow
Feb 01, 2020
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Kev is incredibly knowledgeable and goes that extra mile to sort out any IT problems I have. Thoroughly recommend him.
Philip Jarvis
Dec 20, 2019
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I asked Hybrid IT to upgrade my laptop from a spinning hard-drive to an SSD. They informed me about everything I needed to buy and did a great job. The laptop runs faster than when new. It was so good I decided that my desktop needed upgrading and again took their advice on what SSD to purchase. Everything went smoothly, the newly returned pc is fantastic. They provided me with a first class experience. I would not hesitate to use them again.
Christine Peel
Apr 07, 2019
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I've used Hybrid IT on numerous occasions over the last few years and have always been impressed by the service provided and the advice given regarding laptop repairs. Kev provides a personal service at excellent prices and sorted out any problems on every occasion. Highly recommended and will use in the future.
Carl Taylor
Apr 01, 2019
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Can't rate Hybrid IT high enough, my father's computer failed this week. Kevin went out of his way, working well over his normal working hours to help & get the machine back in action again. Thank you Kev, very much appreciated. :
Richard Carter
Oct 28, 2018
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Hybrid have been fantastic. I've used them for years - good, honest IT advice and Kev has so much expertise. Highly recommended!
Tony Guerilla
Jul 31, 2018
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Excellent service, talk through problems in my language, solved stuff on phone, or picked up computer and fixed quickly. Great tech.
John F.
Sep 01, 2016
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If you have a computer related problem I highly recommend Hybrid IT. Sensible, efficient, helpful and reasonably priced.
Lisa Jones
Feb 20, 2015
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Refurbished laptop recently supplied and set up by Kev. Superb service, high quality product at an excellent price. Highly recommended.
Patricia Wilson
A very professional quick service for repairs on my laptop . I would recommend hybrid for the highly informative, reliable and reasonably priced service.
Carole Wardrope
I have used Hybrid IT for all my computer issues for the last 5 years, they have resolved all the issues very quickly would definitley recommend
Andrea Blackburn
Spot on as always! Kev has helped a few times now and I have always found him a great help.Quality service every time.Thanks Kev.
Kevin Meaney
HYBRID IT has supported New Tricks (Advanced Business Training Ltd) since it's inception in 2006. We receive superb IT support and that has enabled us to get on with doing what's important. Running the business. Over 9 years we have recieved advice to ensure our systems are modern and able to keep pace with customer demands. Highly recommended.
JillandDave Pridmore
Whenever I have a problem which I cannot deal with Kev helps me out more often than not by talking me through the steps to take on chat. Anything more serious he will deal with very quickly by various methods. What a relief to be able to trust someone like that. Five stars of coarse. We give it 11 out of 10.