Business Details
27 Years
experience
Trusted IT Support and Computer Repair Services in Worcester
Established in 1999, Computerhelp@home has provided professional IT support and repair services across Worcester and surrounding areas for over 24 years. Our senior technician brings 35 years of hands-on experience in computer systems maintenance and development, offering comprehensive solutions for hardware, software, and network issues. We specialise in home and business IT support, with flexible service options including on-site visits, remote diagnostics, and workshop repairs at our Worcester Enterprise Centre facility. Our services cover all major operating systems, from legacy Windows versions to modern Windows 11 and macOS platforms. We offer complete technology solutions including computer sales, printer ink supply, and data recovery services, with a commitment to personal service and technical excellence. Our 'no fix no fee' policy demonstrates confidence in our technical capabilities while protecting customer interests. We maintain strong local connections, serving both residential and commercial clients with tailored IT strategies to meet evolving technological demands.
Services
Computer Repairs
Data Recovery
Remote IT Support
Printer Ink Supply
Hardware Upgrades
Served areas
- Midlands & Wales
Details
- Year established: 1999
Highlights and features
- We have over 24 years of experience in computer repair and IT support
- Our senior technician brings 35 years of technical expertise
- We operate a strict 'no fix no fee' policy for customer protection
- We offer remote support options for immediate technical assistance
- We maintain 5-star ratings across multiple review platforms
What people say
5-star reviews
Fast efficient service
Honesty and dedication
No fix no fee
Expert technicians
Services
Computer Repairs
We provide comprehensive computer repair services for both hardware and software issues. Our technicians handle all makes and models, supporting Windows, macOS, and Linux systems. With over 24 years' experience, we offer on-site, remote, and workshop-based repairs with guaranteed results.
Data Recovery
Our specialist data recovery service retrieves lost documents, files, and media from all storage devices. Using advanced techniques, we recover data from damaged hard drives, SSDs, and memory cards. We handle urgent cases with priority service for both personal and business clients.
Remote IT Support
We offer immediate remote IT support for software issues, virus removal, and system optimisation. Our secure remote access allows quick diagnosis and resolution of problems without requiring physical visits. Available for Windows, macOS, and network-related issues.
Printer Ink Supply
We supply both original and compatible printer ink cartridges at competitive prices. Our inventory covers all major printer brands and models with 100% quality guarantee. We offer delivery and installation services for Worcester-based customers.
Hardware Upgrades
We provide hardware upgrade services to improve computer performance. Our solutions include memory upgrades, SSD installations, and component replacements. We supply and install quality parts with expert configuration to ensure optimal system performance for both home and business users.
People
Marc Hammond
Company Director
With over 35 years of technical expertise, Marc leads our team of IT professionals. He established Computerhelp@home in 1999, bringing extensive experience in computer systems development and maintenance to benefit both residential and business clients.
Questions
What IT services do you offer in Worcester?
We provide computer repairs, data recovery, remote IT support, printer ink supply, and hardware upgrades for both residential and business clients across Worcester and surrounding areas.
What is your 'no fix no fee' policy?
If we cannot resolve your technical issue, you pay nothing. This policy applies to diagnosis and repair attempts, though inspection fees may apply in specific circumstances as outlined in our terms.
Can you recover data from damaged storage devices?
Yes, we offer specialist data recovery services for damaged hard drives, SSDs, and memory cards, using advanced equipment to retrieve lost documents, photos, and other important files.
What payment methods do you accept?
We accept cash, cheques, bank transfers, and PayPal payments. Payment is required before collection of repaired items or upon completion of on-site services.
How can I arrange a computer repair appointment?
Please call 07751801908 to schedule an appointment. We offer flexible scheduling for on-site visits, workshop drop-offs, or remote support sessions at your convenience.
Do you support both Windows and Mac systems?
Yes, we support all Windows versions from 95 to 11, macOS platforms, and Linux systems, providing repairs, upgrades, and technical support for both PC and Apple hardware.
Reviews (24)
Jack Smith
Nov 08, 2025
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Marc provided a fantastic superb service quick helpful and clear there was no upselling or misleading at anypoint would highly reccoment
Stephen Reglar
Oct 31, 2025
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Have had Marc look after my domestic IT for several years now and first class service and advice. Recently consulted him about Windows 10 support ceasing and difficulties anticipated. Came up with advice on necessary action and fitted appropriate equipment in PC accordingly. Excellent solution. Prompt turn-round with PC, very friendly and talks my kind of language!
Aisha S.
Dec 13, 2021
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I highly recommend Marc for any laptop repairs. He is a very friendly, enthusiastic and professional guy. Importantly, Marc fixed the issue with my laptop for a very competitive price! In terms of the process, I rang Marc up and explained the issue with my laptop over the phone, He gave me an initial price estimate. Marc picked up my laptop from my apartment at a fixed time, turned up on the dot, took my laptop away and fixed the problem, saved all my files onto a hard drive so that nothing was lost, provided me with multiple daily updates by text and phone during the few days he had my laptop, sent me an email with a list of all the work he had done and software that I needed to reload onto my laptop, and kindly dropped my fixed laptop back to my apartment along with all my files saved on a hard drive. Couldn't have asked for more! Amazing service- thanks so much!
Nick Jones
Sep 12, 2021
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I'd strongly recommend Marc's services. I'm an absolute IT incompetent but Marc was admirably patient, informed and helpful throughout, going the extra yard each time to ensure I was happy with the end result. Excellent customer service!
Gareth Terry
Jul 14, 2021
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I contacted Mark with a software issue on my laptop, which required an immediate correction. Mark was professional and assisted in correcting my issue promptly. Great service, polite and professional. Highly recommend!
Demi Wooldridge
Jan 09, 2021
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Marc was extremely helpful when going to him with a problem with my laptop. My laptop was fixed quickly and efficiently, whilst being kept in the loop the whole time. Would definitely use Marc again in the future.
Jake Beesley
May 18, 2020
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Really helpful chap. Got the work done I needed promptly, stayed in contact to let me know of the progress. Happily use again and will recommend to anyone I know that needs computer repairs. Thanks
Toban Hunt
May 13, 2020
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Marc was really helpful and responsive. He kept me informed of any developments and did a really good job on my macbook pro at a very reasonable cost. I would definitely recommend and use him again.
Sarah Handley
May 05, 2020
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Mark knows his stuff and always willing to help when your computer doesnt want to play. Great guy and super helpful!
Julia Handley
Feb 07, 2020
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My laptop needed a replacement keyboard and Marc was really helpful, friendly and quick to respond. The repair was done in good time and at a reasonable cost. Highly recommend!
Phil Bennett
Nov 08, 2019
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He knows what hes doing / great service and Marc's a real honest guy. Top marks and many thanks for getting me back up and running, you are a gem.
Dilip Ghose
Jan 22, 2019
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I contacted Marc and arranged to go see him about a laptop that I thought had suffered a hard drive failure. I had bought the laptop from Cash Converters and the hard drive had been replaced with a reconditioned one - worked fine for a while. Marc tested the drive and confirmed the drive had failed. He tried to see if he could recover any of the data but it was past it. We discussed replacement options as I wanted a drive with a reasonably high read speed as I mainly used the laptop for gaming.
He looked up various drive options - hybrid drives, SSD etc and I settled for one he had in stock. Marc was due to go on holiday but he installed the drive, reloaded W10 and had the laptop back to me before he went. Was also nice to get a proper receipt detailing the work carried out, parts used and guarantee period. Was very satisfied with the work done and customer service. Would be quite happy to use him again and to recommend him to others.
He looked up various drive options - hybrid drives, SSD etc and I settled for one he had in stock. Marc was due to go on holiday but he installed the drive, reloaded W10 and had the laptop back to me before he went. Was also nice to get a proper receipt detailing the work carried out, parts used and guarantee period. Was very satisfied with the work done and customer service. Would be quite happy to use him again and to recommend him to others.
Lifeofamillion
Dec 08, 2018
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I trusted Marc with my Mac as it completely shut down on me. He had fixed it, and quoted me a reasonable amount. Very quick turn around & kept me in the loop during the entire process. Being a video editor I'm so please he was able to fix my laptop in such a short period of time. Marc is very friendly & professional. After my experience I would 110% recommend without a doubt for any IT issues. You will not be disappointed. Thank you once again Marc & all the best!
Omegan Healing
Nov 27, 2018
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Marc was incredibly helpful and honest through the whole procedure of getting my laptop fixed! I trusted him totally and he did a fantastic job in getting my laptop back in superb condition. Would 100% recommend!
Pauline S.
May 21, 2018
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Marc Hammond's business is outstanding. He has opened up the inside of the computer and replaced certain components inside the computer. He is not expensive with his charges. He can usually fit in an appointment at my home within a few days. I have used other large companies and I have been dissatisfied with their knowledge. Several companies don't have the knowledge how to repair my computer.
Kim Poynter
Nov 30, 2017
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Marc was extremely friendly and efficient- he managed to fix my broken laptop fan for a reasonable price and very quickly so that I wasn't without my laptop for too long! When there was a slight issue with the keyboard not having been clicked back into place properly after the repair, I took it back to him and he cleaned and fixed it the same day for no extra price as his work is all guaranteed. Would highly recommend and will definitely be using again if anything else goes wrong! Thanks Marc :
Rob Perry
Marc offers a great service, very friendly & helpful and I am extremely pleased with my new computer
Michael Hadley
Marc is an excellent and knowledgeable person, always turns up on time
and make sure you understand what he has done. He has been to me two or three times to sort out problems some self inflicted, Even the people I have recommended cannot praise him enough. I will always use him and can certainly
highly recommend him. EXCELLENT
and make sure you understand what he has done. He has been to me two or three times to sort out problems some self inflicted, Even the people I have recommended cannot praise him enough. I will always use him and can certainly
highly recommend him. EXCELLENT
Stuart Green
I would genuinely fully recommend Marc to sort out your computer. He took his time in explaining fully what the problem was, what needed to be done and gave plenty of advice on unrelated issues too. He repaired the problems extremely quickly for me. I will definitely always go to him and try to ensure others do also. You can feel safe in knowing who is repairing your computer as against it being sent away to who knows where and to who. Don't hesitate in calling Marc.
William K.
Contacted them, and they responded very quickly. Marc is very knowledgeable and was able to sort out all my problems, which in my case involved building and setting up the operating system on a new PC. I highly recommend this place! Friendly and professional.
Hugo Simmonds
Highly recommended ! I purchased a used laptop computer on the internet which had a few problems.After spending hours trying to sort them out myself I contacted Marc Hammond. He assured me if he couldn't fix then no one could.
Marc established that my computer internal components were highly modified from factory standard and installed the correct drivers and a new graphics card. Now it runs perfectly !
Marc established that my computer internal components were highly modified from factory standard and installed the correct drivers and a new graphics card. Now it runs perfectly !
Maria Sokolowska
In the last four weeks Marc has retrieved the data from two old hard drives bringing back to life memories and photos which I thought were lost forever. And this week he has found and addressed the problem on a barely used 3 year old PC which kept getting the 'blue screen' and the manufacturer could not fix. I am impressed by his knowledge, friendly and patient approach and willingness to try and sort whatever PC problem is presented to him. Thank you, Marc
Kim Poynter
Marc was extremely friendly and efficient- he managed to fix my broken laptop fan for a reasonable price and very quickly so that I wasn't without my laptop for too long! When there was a slight issue with the keyboard not having been clicked back into place properly after the repair, I took it back to him and he cleaned and fixed it the same day for no extra price as his work is all guaranteed. Would highly recommend and will definitely be using again if anything else goes wrong! Thanks Marc :)
Dayna Townsend
Marc was extremely helpful and friendly on the phone and really knows what he is doing. He managed to get my laptop fixed and back to me within a couple of hours for a very reasonable price. Would definitely recommend!